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    Customer Experience Representative - Buffalo, United States - Enterprise Mobility Inc

    Enterprise Mobility Inc
    Enterprise Mobility Inc Buffalo, United States

    1 day ago

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    Description
    Overview


    Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.

    We are a multi-billion dollar industry leader that is rapidly expanding and growing.

    At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you.

    It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.

    Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

    National and Alamo has an exciting opportunity for a Customer Experience Representative (CXR).

    The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers.

    This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

    This position's starting pay is $18.00/hr

    Responsibilities

    Meet and greet customers in a professional, friendly, and timely manner

    Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment

    Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information

    Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors

    Place outgoing calls for callback management, and miscellaneous calls as assigned

    Assist to assess condition of rental upon return

    Notify Management of any known customer problems

    Notify Management of any known vehicle problems and any required vehicle maintenance

    Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

    Equal Opportunity Employer/Disability/Veterans

    Qualifications

    Must be at least 18 years old

    High School Diploma or G.E.D. required

    Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support

    Must have a valid driver's license with no more than 2 moving violation and/or at-fault accident on driving record in the past 3 years


    Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

    Apart from religious observation, must be able to work the following shift/schedule:

    Sunday: 4:00pm - 12:00am

    Monday: 4:00pm - 12:00am

    Tuesday 4:00pm - 12:00am

    Wednesday: 4:00pm - 12:00am

    Thursday: 4:00pm - 12:00am


    Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important.

    Enterprise Mobility is proud to be an Equal Opportunity Employer.

    All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.

    If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address ) to contact us about your interest in employment.
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