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    Delivery Technical Leader - Raleigh, United States - Cisco

    Cisco
    Cisco Raleigh, United States

    2 weeks ago

    Cisco background
    Description

    Job Responsibilities:

    Operate and maintain the Cisco Unified Communication and Voice Environments

    Responsible leader for customer projects and related deliverables.

    Availability to collaborate and perform changes in production change windows.

    Responsible for plan, design, implement (PDI) including required SVS lab testing.

    Deep understanding of the end user experience effect of the solutions developed for customer.

    Enable automated delivery of Unified Communication solutions and project deliverables.

    Transfer knowledge of implemented software and processes to customer contacts via hands-on sessions, and by creating customer-facing documentation.

    Ability to explain technical issues and present information concisely to both technical and non-technical personnel. That includes the development of knowledge transfer (KT) documents.

    Maintain effective working relationships with assigned stakeholders and project managers.

    Effectively work independently and as part of a team to implement solutions for stakeholders.

    Plan, document, test, and execute highly complex Cisco Unified Communication and Voice upgrades and network migration activity.

    Handle requests for Cisco Unified Communication and Voice troubleshooting assistance.

    Minimum Qualifications

    Typically requires BS, CS, or University degree equivalent and 6-10 years of relevant experience in Cisco Unified Communication or Collaboration Solutions Engineering.

    CCIE Cisco Certified Internet Expert (CCIE) Collaboration certification a plus

    Expert in Cisco Unified Communication and Voice, Cloud, WebEx Suite (WebEx Calling Dedicated Instance, Control Hub, Contact Center, Chat, Conferencing), CUCM, CUC, CER, SME, Expressways, Unified App

    Interpersonal skills to include consulting, negotiation, presentation/demonstration, and written communication.

    Excellent troubleshooting skills.

    Document creation skills such as the method of procedures, solution design, installation procedures, testing procedures, troubleshooting guides, etc

    The following skillsets are thus desired of this candidate:

    6-10 years in the field of Cisco Unified Communication and Collaboration Solutions

    3-5 years of experience in designing, implementing, and operating Cisco Unified Communication and Collaboration Solutions

    Expert level knowledge in UC, Cloud, WebEx Suite, (WebEx Calling Dedicated Instance/Multi-Tenant, Control Hub, Contact Center, Chat, Conferencing, CUCM, CUC, CER, SME, Expressways, Unified App)

    Understanding of security principles and best practices related to UC systems, including encryption, authentication, access control, and threat mitigation.

    Experience in Programming and Automation/APIs. Python and Ansible desired.

    Experience in IP Networking, Routing, Switching and Virtualization

    Knowledge of Microsoft Teams is desired.

    Experience of integrating various communication systems with other enterprise applications like CRM (Customer Relationship Management), ERP (Enterprise Resource Planning), and business process automation tools. Experience working with and providing consultation to customers.

    Candidate must be self-motivated, team-oriented with strong interpersonal and presentation skills.

    Excellent written and verbal communication skills required.

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