Telecom Analyst - Washington, United States - Tyto Athene, LLC

Tyto Athene, LLC Washington, United States

3 weeks ago

Description

Job Description

Tyto Athene(Formerly Qbase LLC.) is seekinga Telecom Analyst to support a critical initiative to modernize our Federal Law Enforcement Customers legacy telephony systems to an enterprise-class VoIP and Unified Communications solution across all CONUS locations.

Responsibilities:

Ability to Analyze and Audit invoice patterns.
Reviewing, analyzing, and providing a summary report on service provider statements.
Liaise with Telecom service providers to provide status on service provider network outages and coordinate escalation of the same.
Processing and tracking wireline MACD (Move Add Change Delete) order requests.
Communicating with clients, engineers, contracting personnel, and vendors to bridge gaps and resolve potential order delay issues.
Ability to read and decipher carrier invoices and customer service records.
Capturing key circuit and service attributes to update and maintain wireline inventory database.
Completing various order processing steps to move orders through Pending Processing, Ordered with Vendor, and following up until the carriers fulfill orders and coordinate and schedule installations.
Work with the carrier(s) to resolve identified billing disputes, manage and resolve disconnection notices.
Interact with customer and carrier(s) relating to invoice processing to resolve any items which prevent completion.
Ensure proper, timely and accurate invoice processing.
Other tasks as deemed necessary by the Program Manager or designated Government project lead.

Requirements:

Fully adjudicated Top Secret Clearance
Bachelor's degree (BS/BA) or equivalent work experience
Minimum of 3 years' experience in telecom customer service
Must have at least 2 years' experience working with SharePoint Online and Office 365
Solid understanding of Excel functions and formulas at an intermediate level
Must be willing to work at customer site in Washington, DC
Experience working with LECS (Local Exchange Carrier System)
Experience with Ordering and Billing Services
Knowledge of wireline telecom circuits and services
Familiar with IPP invoicing (desired)

Qualifications:

Must be able to independently work on a project and have initiative to communicate internally and externally
Detail-oriented with strong analytical skills
Problem solver with entrepreneurial attitude
Ability to navigate basic computer systems and work in Microsoft Excel at mid-level

Additional Information

After several strategic acquisitions in 2021, Tyto Athene has experienced enormous opportunity and growth. Aside from being the leading provider of mission-focused IT and Cyber services and solutions to critical U.S. government agencies, Tyto is well-positioned to meet the growing demand for network modernization requirements across the federal enterprise.

Our employees are the key to the innovation that has made Tyto a success. We provide an environment that is geared to reward potential, innovation, and teamwork. If you would like to unleash your creativity and your career -- it's time to join Team Tyto

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