Jobs

    Telecom Invoice Analyst - Washington, United States - Tyto Athene, LLC

    Tyto Athene, LLC
    Tyto Athene, LLC Washington, United States

    2 weeks ago

    Default job background
    Description

    Tyto Athene (Formerly Qbase LLC.) has an immediate opening for a Telecom Invoice Analyst to support a critical initiative to modernize our Federal Law Enforcement Customers legacy telephony systems to an enterprise-class VoIP and Unified Communications solution across all CONUS locations

    Responsibilities:

    • Ability to Analyze and Audit invoice patterns.
    • Reviewing, analyzing and providing a summary report on service provider statements.
    • Liaise with Telecom service providers to provide status on service provider network outages and coordinate escalation of the same
    • Processing and tracking wireline MACD (Move Add Change Delete) order requests.
    • Communicating with clients, engineers, contracting personnel, and vendors to bridge gaps and resolve potential order delay issues.
    • Ability to read and decipher carrier invoices and customer service records.
    • Capturing key circuit and service attributes to update and maintain wireline inventory database.
    • Completing various order processing steps to move orders through Pending Processing, Ordered with Vendor, and following up until the carriers fulfill orders and coordinate and schedule installations.
    • Work with the carrier(s) to resolve identified billing disputes, manage and resolve disconnection notices.
    • Interact with customer and carrier(s) relating to invoice processing to resolve any items which prevent completion.
    • Ensure proper, timely and accurate invoice processing.
    • Other tasks as deemed necessary by the Program Manager or designated Government project lead.

    Qualifications:

    • Telecom Customer service Background
    • Experience working with LECS
    • Experience with Ordering and Billing Services
    • Knowledge of wireline telecom circuits and services
    • Must be able to independently work on a project and have initiative to communicate internally and externally.
    • Proficient in Microsoft Excel
    • Proficient in Microsoft SharePoint
    • Detail-oriented with Strong Analytical skills
    • Excellent Verbal and Oral Communication Skills
    • Excellent organizational and time management skills
    • Prior experience as Billing Analyst
    • Self-starter and quick learner
    • Tech savvy
    • Problem solver with entrepreneurial attitude
    • Familiar with IPP invoicing (desired)

    Education and Experience:

    • BS/BA or equivalent experience.
    • At least (3) years of Telecom Customer Service.
    • Must have at least (2) years of working in an environment with experience and knowledge of SharePoint Online and Office 365
    • Must be willing to work at customer site in Washington, DC location.

    Clearance Requirement:

    • Fully Adjudicated Top Secret
    • Must be US Citizen
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