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    Kona Village - Hawaii, United States - Mini Bar Attendant

    Mini Bar Attendant
    Mini Bar Attendant Hawaii, United States

    4 weeks ago

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    Description
    OVERVIEW/BASIC FUNCTIONSThis position requires an organized person that is guest driven, friendly, eager to learn and self-motivator. Moreover, the person needs to learn, adapt and innovate quickly with a vibrant personality. To contribute to the smooth and efficient running of the In Room Dining function within the Food and Beverage Division. A mini bar attendant ensures that the mini bar in each guest room at a hotel remains stocked during a customer's stay. As a mini bar attendant's duties include stocking bars, maintaining inventory, organizing orders, and billing customers. Should have knowledge of room service menu and ongoing promotions in other F&B outlets. To be prepared to work flexible shifts at designated area to create a fully multi skilled and productive Food and Beverage team with a sense of Aloha.

    KEY RESPONSIBILITIESGuest Satisfaction
    • Ensures the delivery of the brand promise and provides exceptional guest service at all times.
    • Provides excellent service to internal customers in other departments as appropriate.
    • Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
    • Maintains positive guest and colleague interactions with good working relationships.
    Operations
    • Perform opening and closing duties for each shift
    • Set trolleys and trays according to orders and standards
    • Make sure all linen, cutlery, glasses and dishes are clean and well-presented prior to delivering to the guest
    • Ensures that Rosewood standards are implemented and followed.
    • Ensures that all the Food and Beverage Sequence of Service are implemented.
    • Carry out the service to the highest professional standards in a genuine and intuitive manner.
    • Ensures the appropriate mise en place before and after service.
    • Responds to the results of the consumer audit and ensures that the relevant changes are implemented.
    • Takes orders from guests and repeats the orders before ending the telephone conversation.
    • Ensures all orders are properly taken as requested with the proper phone etiquette.
    • Delivers order to guest room in a prompt and timely manner.
    • Strictly adheres to the hotel policies and procedures, especially when entering guest rooms.
    • Ensures no entry to any guest room with "Do-Not-Disturb" sign.
    • Collects In Room Dining tray / trolley from guest rooms or corridor as soon as he / she is informed.
    • Presents bill and collects payment upon delivering the food.
    • Maintains par stocks of all equipment and guest supplies as required.
    • Has a thorough knowledge and understanding of all Food and Beverage items in the menu and is able to recommend Food and Beverage combinations and up sell alternatives.
    Finance
    • Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
    • Performs the function of cashier as required.
    • Verifies cash received ensuring only genuine money has been collected.
    • Verifies all credit cards presented by guest before validating the card.
    Talent & Culture
    • Works closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
    • Works in a supportive and flexible manner with other departments, in a spirit of "We work through Teams".
    Other Duties
    • Understands and strictly adheres to rules and regulations established in the associate handbook and the Hotel's policies concerning fire, hygiene and health and safety.
    • Ensures high standards of personal presentation and grooming.
    • Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organisations.
    • Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
    • Attends training sessions and meetings as and when required.
    • Carries out any other reasonable duties and responsibilities as assigned.
    • Be punctual. No absenteeism or lateness, unless approved by superior.
    Group Specific
    • Contribute to ensuring that brand integrity and clarity are always maintained.
    • Is a "Brand Ambassador" at all times and ensures brand integrity and clarity are always maintained.
    • Model the company's culture, vision, mission and core values at all times.
    • Works with a sense of Aloha and in respect of the Hawaiian culture and tradition
    • Complies to the company policies.
    • Takes on other tasks in addition to the ones stated, in a reasonable framework.
    • Works with a sense of Aloha and in respect of the Hawaiian culture and tradition
    QUALIFICATIONS & WORKING EXPERIENCE
    • 6 to 12 months in Hotel Food and Beverage operations, preferably with In Room Dining
    • Fluent spoken and written in English
    • Background in upscale free-standing restaurant or Food & Beverage operations preferred
    • Familiarization with Forbes standards is preferred
    • Conversant with all aspects of the Micros System preferred
    • Fluent spoken and written in English
    • High School Diploma.
    SALARY:
    • $12.00 per hour
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