Jobs

    Kona Village - Hawaii, United States - Nail Technician

    Nail Technician
    Nail Technician Hawaii, United States

    1 week ago

    Default job background
    Description
    OVERVIEW/BASIC FUNCTION:
    Responsible to provide a professional service for nails, as well as treatments of hands and feet in accordance with the standards and procedures of the Spa; must have a basic knowledge of massage techniques of hands and feet and actively contributes to the retail of product available.
    RESPONSIBILITIES:
    • Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
    • Ensure that standards are maintained at a superior level on a daily basis.
    • To know all the safety and fire procedures
    • To provide always a courteous, professional, efficient service and an incomparable service.
    • To have a complete knowledge of its work as well as the ability to carry out each one of the functions and tasks listed in this job description
    • To have a complete knowledge of all the departmental policies, procedures on watch and standards.
    • To make sure that the standards stay daily at the maximum level.
    • To inspect the area of treatments at the beginning of each turn and after each treatment, being made sure that this area is up to standards; making sure that it counts on all necessary products, amenities for the guest, towels, and others.
    • To maintain a clean, disinfected and organized work area at all times.
    • To verify and to fill up the area of amenities of spa at the beginning, during and at the end of its turn.
    • Clean salon/nail room between clients and set up the nail area for the next client, in accordance with spa standard set-up requirements.
    • Ensure that all members receive the Spa customer experience.
    • Maintain inventory products.
    • Schedule guest appointments and fill in client history record for each client treated.
    • Verify medical releases from guests with applicable medical conditions.
    • Conduct appointments according to guest's comfort, desire and wellness goals. Follow service protocol.
    • Prepare guest consultation. Be thoroughly familiar and able to recommend Spa products and treatments as well as know pertinent hotel information.
    • Sanitize implements.
    • To verify the condition of the facilities and the equipment of the Spa, and to report any damage immediately to the Spa Director
    • To execute the standards of the Spa in the arrangement of the decoration and distribution of amenities.
    • Undertake all the necessary preparations for the service of the Spa in the salon to assure that all the necessary material for the treatment ready and is prepared.
    • To offer a warm welcome to the guest, to accompany them to the asked for area, to assure the guest flow and the services within the Spa.
    • Anticipate the necessities of the guest, respond precise and respect the guest's privacy at any time, all along maintain a positive relationship with the guest.
    • Offer a customized service to the guest.
    • Perform a professional service of nails, treatments of hands and feet, as well as technical of massage.
    • Explain to the guest the benefits and the procedures of the treatments, thanks to a thorough knowledge of the product and its active ingredients.
    • Apply products of the treatment in agreement with the measures and in the established time.
    • Product recommendation and explanation of advantages and ingredients.
    • To offer proper home care solution.
    • Retail additional spa products
    • Respects the privacy of the guest at all times.
    • Attends the meetings if it is required.
    • To maintain calm and courteous attitude at all times.
    • To be familiarized with the policies and procedures of the hotel and the Spa.
    • To handle cleaning materials in accordance with the department's safety rules and use in accordance with manufacturer's instructions.
    • Assist all other staff at times of need.
    • To attend all departmental and general staff meetings.
    Other Standard Responsibilities
    • Complies with the company policies.
    • Works within all pre-set budgetary limits
    • Takes on other tasks in addition to the ones stated, in a reasonable framework.
    • Develops and updates policies and manuals, as related to the division/department, for implementation in the field, while ensuring compliance to the same for consistency across the group.
    • Is always a "brand ambassador" and ensures brand integrity and clarity are always maintained.
    • Models the company's culture, vision, mission, and core values at all times

    Qualifications
    • High school diploma. Diploma or degree in a related field.
    • Certified massage therapist, esthetician or salon technician.
    • Technical Skills: All necessary skills to perform high level nail care, manicure, pedicure and gel removal.
    • Licenses & Certifications:
    • Certified Nail Technician –According to the local/country regulations, valid Cosmetology License

    Experience
    • Minimum 2 years' experience as a Nail Technician in a luxury spa or salon environment, preferably within a luxury hotel.

    Required Skills
    • General Skills
    • Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems, using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

    Technical Skills
    • Good knowledge of wellness, spa and fitness industry
    • Communication across departments efficiently
    • Goal driven personality
    • Ability to handle guest inquiry and complaint
    • Ability to establish meaningful relationships with guests and members
    • Hands on and results driven
    • Costumer-first mentally, an understanding of luxury brands, commercial
    • Creative and proactive, thinking differently and developing new ways of working
    • Perform job functions with attention to detail, speed and accuracy
    • Prioritize, organize and follow up
    • Be a clear thinker, remaining calm and resolving problems using good judgment
    • Follow directions thoroughly
    • Work cohesively with co-workers as part of a team.
    • Maintain confidentiality of guest information and pertinent hotel data.
    • Knowledge of TAC or SpaSoft is an asset.

    Language
    • Required to speak, read and write English. Additional language is an asset

    Physical Requirements
    • Must be able to exert physical effort in transporting 5-20 pounds. Must be able to endure various physical movements throughout the work areas, reach up and down, be available at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
    SALARY:
    • $20.70 per hour
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