Jobs
>
Concord

    Public Safety Dispatcher - Concord, United States - Town of Concord

    Town of Concord
    Town of Concord Concord, United States

    1 week ago

    Default job background
    Description

    Public Safety Dispatcher

    Are you looking for a job where you can make a difference in people's lives? We are seeking responsible individuals to work in a fast-paced combined police, fire & EMS communications center. This is an exciting opportunity to play a critical role in Concord's public safety operations. Excellent communication skills and ability to multi-task required. Must be non-smoker, residein a Massachusetts community listed in the Collective Bargaining Agreement*, and be available for all shifts including nights, weekends & holidays. Full salary range: $ - ; additional pays/stipends available. Starting salary will be based on experience & qualifications; typically in first half of range. Compensation package includes pension benefit and health insurance options. We value diversity and welcome candidates from all backgrounds to apply, particularly those who may not have previously considered a career in public safety.

    Applications will be accepted until the position is filled. The most highly qualified candidates will be invited to one or more interviews and/or other assessments. All applicants will be notified of their standing in the process as soon as a decision has been made regarding their individual application.

    Appointment of the final candidate will be contingent upon the results of pre-placement conditions including criminal and credit record checks, a physical exam, a drug screening, and a thorough background investigation. Costs for these pre-placement requirements will be borne by the Town.

    The Town of Concord, MA is EEOEmployer. We value diversity and welcomecandidates of all backgrounds to apply.

    GENERAL SUMMARY

    Dispatchers perform routine to complex clerical and dispatching work in the operation of the Town's Public Safety Communications Center. Work involves frequent telephone contact with members of the community.Many situations are emergency in nature, and individual must be able to think and act clearly and calmly.Work is performed under the general supervision of the Police Chief, Division Commander, Lead Dispatcher, and the Shift Sergeant.

    ESSENTIAL FUNCTIONS

    External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.

  • Answers telephones.
  • Acquires information from citizens and other entities requesting public safety services or assistance.
  • Analyzes alarm system information, given signals, messages, codes, and data, so that the information is properly interpreted in preparation for the allocation of resources.
  • Extracts pertinent information so that accurate information is obtained.
  • Assesses the priority of service requests.
  • Prepares data for dispatch or referral by evaluating, categorizing, formatting and documenting the incident or service related information.
  • Dispatches public safety personnel.
  • Relays information and data as required for resolution, referral, or response to an incident or service request.
  • Responds to requests for information from citizens.
  • Assists citizens in completing departmental forms.
  • Generates correct, complete, and concise records of public safety services requests in accordance with policies and procedures.
  • Maintains departmental records; records information and enters data into computer information system; performs other clerical work as assigned.
  • Maintains communications equipment.

    • Distinctive Features of Position

  • Duties are stationary ...required to sit at telephone/radio console for extended periods of time.
  • Most work is receive, evaluate and produce verbal information.
  • Situations are random and duties are are unpredictable.
  • Multiple activities are performed simultaneously and there are frequent interruptions.
  • Interactions with many different people and agencies are required on a daily basis, often at the same time.
  • The work structure is work within a framework of many rules, procedures and regulations.
  • Actions and decisions are highly visible... all phone calls and radio transmissions are taped.
  • There is a high level of responsibility with serious consequences if a call or incident is not handled correctly, leading to personal injury or death or loss/destruction of property.
  • Unpleasant situations are encountered and must be dealt with appropriately.
  • Work is often repetitive and alternates between periods of high activity and low activity.
  • Sensitive information is encountered and accessible...discretion must be used.
  • Safety of the public and field officers depends upon how, with little time to spare, duties are performed, information is provided and decisions are made.
  • Public relations are of high importance...The only contact citizens often have with the Police and Fire Departments is through the dispatch center. Your demeanor and competence in handling calls from the public combine to form what is often the first impression that people have about law enforcement agencies.

    • MINIMUM QUALIFICATIONS

    Education & Experience:
     Any combination of education and experience that provides the knowledge and abilities shown above is qualifying.A typical way of obtaining such qualifications is a High School diploma, or equivalent, and work experience which displays dependability and ability to function under stress.

    Knowledge, Skills, & Abilities:

  • Ability to communicate clearly and concisely in person, by telephone, and in writing.
  • Ability to assist the public and maintain favorable public relations.
  • Ability to make decisions and judgments based on common sense and values.
  • Ability to maintain composure in stressful situations.
  • Ability to multi-task in a variety of situations.
  • Ability to follow written and verbal instructions.
  • Ability to remember and recall detailed information.
  • Ability to work well with others in a team environment.
  • Knowledge of computer database and word processing equipment; ability to perform data entry and prepare routine correspondence using such equipment.
  • Ability to read, write, and spell the English language.

    • SPECIAL REQUIREMENTS FOR HIRE & CONTINUED EMPLOYMENT

  • Must not smoke tobacco.
  • Must meet the Town's requirement relative to residing within the distance defined in the Collective Bargaining Agreement.
  • After receiving training provided by the Concord Police Department, must obtain and maintain all certifications required by State and Department regulations including, but not limited to:Emergency Medical Dispatch (EMD), CPR, E-911, and APCO Telecommunications.

    • PREFERRED QUALIFICATIONS

  • College education.
  • Experience with IMC/Tritech computer aided dispatch systems.
  • Certifications in police/fire telecommunications including but not limited to Emergency Medical Dispatch (EMD) and APCO Telecommunications.
  • Training in stress management and crisis intervention.
  • Knowledge of legal issues affecting police/fire dispatch.
  • First Responder Training.
  • CPR Certification.
  • E-911 Certification.
  • LEAPS/CJIS Certification.
  • The State of New Hampshire

    Communications Technician I

    6 days ago

    The State of New Hampshire Concord, United States

    State of New Hampshire Job Posting · Department of Safety · Division of Emergency Services and Communications · 39 Hazen Drive, Concord, NH 03305 · **COMMUNICATIONS TECHNICIAN I** · Position #18705 · The pay range for this position is $ $33.47 per hour · The State of New Hampshir ...

  • Redbox Automated Retail, LLC

    Field Service Tech Ii- Indianapolis, In

    1 week ago

    Redbox Automated Retail, LLC Concord, United States

    **About Redbox Technical Services Division** · The Redbox Technical Services Division is committed to expanding its kiosk service business across the United States. Our team of Field Service Technicians are dedicated to providing exceptional hands-on support services for our nati ...

  • City of Manchester, NH

    Emergency Services Dispatcher

    1 week ago

    City of Manchester, NH Manchester, United States

    '**Department**: Fire · **Job Status**: Full-Time · **Shift**: 6:00 AM - 6:00 AM · **Days Worked**: Sun., Mon., Tue., Wed., Thu., Fri., Sat. · **Hour Per Week**: 40 · Work schedule includes weekends, holidays and alternating daytime, evening and night shifts. · **Grade 15** · **G ...

  • City of Manchester, NH

    Emergency Communications Supervisor

    1 week ago

    City of Manchester, NH Manchester, United States

    **Department**: Police · **Job Status**: Full-Time · **Days Worked**: Mon., Tue., Wed., Thu., Fri. · **Hour Per Week**: 40 · **Rate of Pay**: Pay Range $ $38.19/hr - plus comprehensive benefits package · **Grade 18** · **General Statement of Duties** · Supervises centralized comm ...

  • Pro CIty Facilities Services Inc.

    Plumbing Dispatcher

    1 week ago

    Pro CIty Facilities Services Inc. Manchester, United States

    Job Summary: · **Hours: M-F 8am to 4pm** · **Responsibilities**: · - Coordinate and schedule Heating & Plumbing services to ensure timely delivery of services. · - Communicate with Plumbers to provide instructions, updates, and address any issues or concerns · - Collaborate with ...

  • Granite State Manufacturing

    Production Dispatcher

    1 week ago

    Granite State Manufacturing Manchester, United States

    A Dispatcher is responsible for ensuring quality assurance and the production team meets scheduled goals. This entails a range of oversight of work including planning, scheduling, directing, and executing production activities for maximum performance of projects by performing the ...

  • SolutionHealth

    Elliot Health System

    1 week ago

    SolutionHealth Manchester, United States

    Come work at the best place to give and receive care · **Who We Are**: · Here at Elliot Hospital, we provide the highest quality of healthcare, a commitment we've made to our patients for over 125 years. In Patient Transport, we offer the best care and service to our patients whi ...

  • WIN Waste Innovations

    Dispatcher

    3 days ago

    WIN Waste Innovations Londonderry, United States

    WIN Waste Innovations is a waste management company committed to delivering essential waste management solutions to customers and communities supported by our team of 2,100 employees. We believe in preserving our environment for future generations while providing for today's need ...

  • New Balance

    Lead Loss Prevention Officer

    4 days ago

    New Balance Londonderry, United States

    **Who We Are**: · Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We fo ...

  • New Balance

    Loss Prevention Officer Iii

    4 days ago

    New Balance Londonderry, United States

    **Who We Are**: · Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We fo ...

  • The Sheffield Cartage Company

    Fedex Ground Pickup and Delivery Driver

    6 days ago

    The Sheffield Cartage Company Londonderry, United States

    FedEx Ground Contractor has IMMEDIATE OPENINGS for Full-Time drivers to provide delivery services to homes and businesses. Drivers will dispatch out of the FedEx Ground terminal located at 44 Industrial Dr Londonderry, NH CDL License is NOT required · Work Hours: 8:00am - Deliver ...

  • City of Concord

    Police Dispatcher

    2 weeks ago

    City of Concord Concord, United States

    · DEPARTMENT: Concord Police Department · TYPICAL WORK SHIFT/SCHEDULE: Variable schedule. · STARTING SALARY: $23.67 to $26.75 per hour (Top of Range $32.61) with a competitive flexible benefits package. Including low deductible health insurance, dental plan, paid vacation and h ...

  • Irving Energy

    CDL B Delivery Driver

    21 hours ago

    Irving Energy Concord, United States

    \**Please note position is located in and serves Lebanon, NH\** · *$5,000 Sign-on Bonus, Empowering Driver Safety, Paid Training, Local Routes, Competitive Pay, Generous Benefits \* Additional locations available NH, VT and ME* · *What We Offer:* · * *Safety-First Culture: *Empow ...

  • Radius Recycling

    Operations Supervisor

    5 days ago

    Radius Recycling Concord, United States

    We are currently hiring a Recycling Operations NF Supervisor in Concord, NH · This Supervisory position monitors and coordinates nonferrous receiving activities to optimize efficiency of processing operations, product shipping and profit maximization. The incumbent is required t ...

  • Core Mark

    shuttle driver, cdl a

    6 days ago

    Core Mark Concord, NH , USA, United States

    Apply · Job ID: 99804BR · Type: Transportation · Primary Location: Concord, New Hampshire · Date Posted: 05/02/2024 · Job Details: · Company Description · Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, incl ...

  • City of Concord

    Fire Alarm Operator

    14 hours ago

    City of Concord Concord, United States

    · DEPARTMENT: Concord Fire Department · TYPICAL WORK SHIFT/SCHEDULE: 24 Hour Rotating Shifts · STARTING SALARY: $21.76 with comprehensive benefits package. · Open until filled. Ongoing review of qualified candidates. SPECIAL INSTRUCTIONS: · A City Application is required. Appl ...

  • Community Action Program Belknap-Merrimack Counties

    Substitute Bus Driver

    1 week ago

    Community Action Program Belknap-Merrimack Counties Concord, United States

    Come join the amazing Community Action Program of Belknap-Merrimack Counties team · We are a private non-profit committed to doing all we can in the fight against poverty. Our legacy goes back to the 1960's and we manage over 70 programs designed to help those who need it most. ...

  • Community Action Program Belknap-Merrimack Counties

    Bus Driver

    2 weeks ago

    Community Action Program Belknap-Merrimack Counties Concord, United States

    Come join the amazing Community Action Program of Belknap-Merrimack Counties team · We are a private non-profit committed to doing all we can in the fight against poverty. Our legacy goes back to the 1960's and we manage over 70 programs designed to help those who need it most. ...

  • Radius Recycling

    Operations Supervisor

    1 week ago

    Radius Recycling Concord, United States

    We are currently hiring a Recycling Operations NF Supervisor in Concord, NH · This Supervisory position monitors and coordinates nonferrous receiving activities to optimize efficiency of processing operations, product shipping and profit maximization. The incumbent is required t ...

  • SolutioNHealth

    SolutionHealth - Database Engineer - IT - Full Time

    2 weeks ago

    SolutioNHealth Concord, United States Full time

    Come work at the best place to give and receive care?Job Description:Who We Are:SolutionHealth is an integrated health system uniquely focused on providing access to high-value, primary, and specialty care that meets the growing needs of the communities we serve. Our IT departmen ...