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Key Account Specialist - Harrison, United States - TAKKT Foodservices
Description
Say Hello to TAKKT FoodServicesTAKKT Foodservices stands as one of the nation's top 10 largest distributors of food service equipment and supplies, positioning us to better serve our customers, expand our product and service offerings, and ensure customer success.
Our company encompasses Hubert, Central Restaurant Products, and Retail Resources. TAKKT Foodservices operates as a division within the TAKKT Group, specializing in B2B omnichannel distribution for business equipment. For more information about the TAKKT Group, please visit TAKKT AG - Home. For additional details about Hubert, please visit , and for Central Restaurant Products, please visitWe have an opportunity available for a Key Account Specialist. The Key Account Specialist is a sales support role for TAKKT FoodServices.
The primary focus of this position is to plan and execute daily tasks & functions in order to manage customer experience activities within a multi-channel contact center environment while achieving defined standards of excellence.
This role supports sellers and specific, corporate level customers. It requires a higher level of communication skills, an executive phone presence, and excellent prioritization skills.What you will do:
Engage with customers to provide resolution to requests & problems, resulting in a cohesive partnership
Document activities performed supporting the customer service issue and resolution in the appropriate platform
Maintain a proactive approach to customer challenges and collaborate with internal/external resources as needed
Gain and maintain continuous product knowledge/training when offered and independently.
Understand the support process/procedures and communicate appropriate new learnings with the team
What you will get:
Eligible immediately for 15 days of paid time off, seven paid holidays and one floating holiday
Paid volunteer day
Opportunity for growth within this role
Competitive compensation commensurate with experience
Employee bonus plan
Comprehensive benefit package
Paid Parental Leave
401(k) with company match
What we need:
3 years experience in a multi-channel contact center/sales environment
Proficient in Microsoft Office tools - Salesforce, Trello, and Power BI a plus
Proven ability to meet deadlines and manage a multi-task environment
Excellent time management, organizational skills, and the ability to meet defined key performance measures (KPI)
EOE – Minority/Female/Disabled/Veteran
PI569129b038c
