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Customer Experience Specialist - Lewisville, United States - Cottonwoodres
Description
Hiring Immediately Customer Experience/Leasing Specialist needed at Toscana at Valley Ridge in Lewisville, TX
Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home Your upbeat attitude, ability to clearly communicate, and desire to solve problems will be crucial to everyone feeling #HomeAtLast at Toscana at Valley Ridge Apartments.
As a Customer Experience Specialist you:
Put your upbeat attitude, communication skills, and creativity into action
Stand and smile when greeting all customers including prospects, residents and vendors when they enter the office
Provide courteous and prompt responses to all resident and prospect inquires via phone, email and text
Answer all phone calls to the property and take detailed notes and information
Ensure apartments are ready to show daily and for upcoming move-ins
Walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards, including the tour path for prospects and the welcome home experience for all residents
Understand pricing and information about all available apartment homes, and be able to answer questions to any prospective renters
Assist in planning community events and social media marketing
Organize package room daily as packages are delivered
Maintain community related communications and vendor relationships
Begin to kick start your career with room to grow into future management position.
Compensation & Benefits
Competitive base pay and quarterly bonus structure
Full health, vision, dental, life and disability benefits - available within 1-30 days
Generous 401k and HSA Company match
Paid time off - 120 hours to start
9 paid holidays
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