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    Customer Service Agent - Scottsdale, United States - Jet Aviation

    Jet Aviation
    Jet Aviation Scottsdale, United States

    3 weeks ago

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    Description
    Customer Service Agent


    Location:
    Scottsdale, AZ, US, 85260


    Flexible Work Arrangement:
    Onsite


    Job Category:
    Customer Standards & Services

    Career Level:
    Graduate / Entry Level

    Requisition Id: 2650

    Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers' journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

    Position Summary


    The Customer Service Representative provides assistance to passengers and crew throughout the different stages of travel through our Jet Aviation FBOs.

    This position serves as the main point of contact for service requests, inquiries, suggestions, and complaints.

    Minimum Requirements

    High School Diploma/GED

    Ability to read and communicate in English

    Ability to work flexible schedules and in various weather conditions

    Must obtain an Airport ID Badge within 30 days of employment

    Main Responsibilities

    Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions, and complaints in a warm, friendly, and respectful manner

    Resolves customer inquiries and complaints fairly and effectively

    Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships

    Recommends and implements programs to support customer needs

    Assists crew members with arrangements for hotels, ground transportation, catering, linens, and other vendor service requirements

    Complies with all relevant airport and Jet Aviation policies, regulations, and laws

    Represents Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network

    Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of Disciplines

    Main Responsibilities Cont.

    Desired Characteristics

    1-2 years prior FBO working experience or a customer-service related field experience (e.g. hospitality) preferred

    Passionate about Delivering the Best Experience

    Willingness to always provide a five-star experience

    Quickly adaptable to changing priorities and customer needs

    Able to quickly identify alternative and positive solutions to problems

    Ability to deal with customer frustrations while still maintaining that positive attitude

    Promote a Climate of Excellence

    Aware and sensitive to the concept of luxury and best in class quality

    Has a sense of urgency for customer requests

    Communicates clearly, both verbally and in writing

    Active and effective listener to understand what customers are saying

    Seeks continuous improvement opportunities

    Act as a Jet Aviation Brand Ambassador

    Is positive and has cross-cultural awareness

    Establishes self-accountability

    Embraces feedback and coaching

    Naturally empathetic

    Ability to demonstrate good communication skills

    Ability to work calmly and effectively under pressure

    Ability to demonstrate multitasking abilities.

    Cultural awareness and related sensitivity

    Demonstration and commitment to Jet Aviation values (Trust, Honesty, Alignment, Transparency)

    Physical Demands

    Work Environment


    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

    The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive/depart. The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions. The noise level in the work environment is usually loud. The Hangar environment may be extreme hot and cold during certain seasons of the year.

    Compensation Data

    The posted hourly ranges will default to that of your regional location and will not include any premiums.

    The baseline range will be as follows:
    $18.00-$19.00 per hour.


    Jet Aviation provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

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