- Live and breathe our Vision, Values, and Beliefs
- Possess an elevated aptitude and knowledge of our people, processes, and systems
- Represent the RH lifestyle brand through communication, personal appearance, and professionalism
- Monitor Real-Time Inbound traffic and make adjustments as necessary
- Cultivate cross-functional relationships to deliver creative and effective capacity-planning solutions
- Own all phases of labor scheduling, often working in partnership with Leaders to determine creative solutions to anticipated challenges
- Analyze data and execute tactics to support the completion and review of short and/or long-term labor planning
- Review and monitor live reporting to proactively call out anomalies to the Leadership team to drive the successful execution of our service levels
- Develop and monitor labor scheduling with a focus on ensuring service level goals can be achieved or exceeded
- Resolve complex labor issues promptly, involving cross-functional partners as needed to ensure complete resolution
- Support and lead projects and capacity planning initiatives as directed
- Meet or exceed goals
OUR REQUIREMENTS - Ability to set and elevate the RH standard for customer service by ensuring the very best service levels at all times
- Possess poise and confidence to interact with all levels of our organization and build strong relationships with teams and internal customers
- Demonstrate an outstanding ability to listen and respond to internal and external customer needs
- Excellent verbal and written skills are essential, with the added ability to effectively and accurately convey complex concepts in a simplified manner
- Must have a strong technical and analytical aptitude, with the ability to multitask and navigate across multiple systems
- Must demonstrate the proactive ability to find and define problems, understand business impact, identify solutions, and provide recommendations for corrective action
- High attention to detail with a focus on quality, accuracy, and consistency
- Driven to meet and exceed goals and customer expectations
- Must prioritize, multitask, meet deadlines, and be accountable for performance
- Ability to work a flexible schedule: including some weekends, evenings, and key event days
- Knowledge of Excel (functions, pivot tables, pivot charts) is a plus to analyze data
-
2024 Ib Full-time Analyst Program
6 days ago
TD Bank San Francisco, United States Full time**Work Location**: · San Francisco, California, United States of America · **Hours**: · 40 · **Line of Business**: · TD Securities · **Pay Detail**: · 90, ,000 USD · **Program Description** · TD Securities analysts can expect a fast-paced, demanding work environment that offers t ...
-
RH-USA Inc Corte Madera, United StatesJob Description · RH at its core is about taste, and we believe the idea of scaling taste is large and far-reaching. · The RH brand attracts the best designers, artisans, manufacturers, and talent in our industry, scaling and rendering their work more valuable across our integr ...
-
RH-USA Inc Corte Madera, United StatesJob Description · RH at its core is about taste, and we believe the idea of scaling taste is large and far-reaching. · The RH brand attracts the best designers, artisans, manufacturers, and talent in our industry, scaling and rendering their work more valuable across our integr ...
-
HRis Analyst
1 week ago
Restoration Hardware Corte Madera, United StatesRH at its core is about taste, and we believe the idea of scaling taste is large and far reaching. · The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabli ...
-
Financial Analyst
1 week ago
By the Bay Health Larkspur, United StatesBy The Bay Health, a non-profit established in 1975, set the standard for hospice in the U.S. by emphasizing the role of the patient in making important medical decisions. Our spectrum of home-based services now includes Skilled Home Health Care, Palliative Care, Adult Hospice Ca ...
-
Financial Controller
3 weeks ago
LRE Develop San Rafael, United States**Join a local development company** · **Who are we?** · Since 1999, LRE Development and affiliated entities have been building businesses in the best locations in Northern California. Today, we've expanded to developing real estate - hospitality, retail & multi-family. We're par ...
-
Grant Writer
1 week ago
Multicultural Center of Marin San Rafael, United StatesThe Multicultural Center of Marin ("MCM") works with immigrants and low-income families of Marin County to advance their social, cultural, and economic well-being through self-empowerment programs that encourage participation in the broader civic life of US society. Our programs ...
-
Travel Nurse
1 week ago
FlexCare Medical Staffing Kentfield, United StatesFlexCare Medical Staffing is seeking an experienced Neonatal Intensive Care Unit Registered Nurse for an exciting Travel Nursing job in Green Brae, CA. Shift: 3x12 hr nights Start Date: 06/17/2024 Duration: 13 weeks Pay: $2929.2 / Week NOTE: THIS IS A TRAVEL STAFFING ASSIGNMENT. ...
-
Full-Time Document Analyst
4 weeks ago
City and County of San Francisco San Francisco, CA, United States Full timeSan Francisco Municipal Transportation Agency (SFMTA or Agency) has major responsibilities operating a multi-modal public transportation system, which includes the planning, design and the originating of contracts and procurement packages to meet the Agency's ongoing needs. · Th ...
-
Senior Human Resources Analyst
2 days ago
County of Marin San Rafael, United States Full timeABOUT US · At the County of Marin, our employees overwhelmingly report feeling their work is meaningful, they like the work they do, and they are proud to tell people "I work for the County of Marin." Discover more about us, our values and our organizational culture here. Read on ...
-
Chief Financial Officer
1 day ago
County of Marin San Rafael, United States Full timeABOUT US · At the County of Marin, our employees overwhelmingly report feeling their work is meaningful, they like the work they do, and they are proud to tell people "I work for the County of Marin." Discover more about us, our values and our organizational culture here. · The m ...
-
Travel Nurse RN
1 week ago
Supplemental Health Care Greenbrae, CA, United StatesSupplemental Health Care is seeking a travel nurse RN NICU - Neonatal Intensive Care for a travel nursing job in Greenbrae, California. · Job Description & Requirements · Specialty: NICU - Neonatal Intensive Care · Discipline: RN · Start Date: ASAP · Duration: 13 weeks · Employme ...
-
Salesforce Senior Project Manager
2 weeks ago
Pierce Washington Mill Valley, United StatesJob Description · Job DescriptionWho are we? · Founded in 2005, Pierce Washington helps clients transform their quote-to-cash process. We are creating a next-generation Total Commerce Company and will own the Total Commerce category – a fast growing segment in the tech industry. ...
-
Travel MRI Technologist
2 weeks ago
Supplemental Health Care Greenbrae, CA, United StatesSupplemental Health Care is seeking a travel MRI Technologist for a travel job in Greenbrae, California. · Job Description & Requirements · Specialty: MRI Technologist · Discipline: Allied Health Professional · Start Date: ASAP · Duration: 13 weeks · Employment Type: Travel · Job ...
-
Travel MRI Technologist
22 hours ago
Trustaff Allied Greenbrae, United StatesJob Description · Trustaff Allied is seeking a travel MRI Technologist for a travel job in Greenbrae, California. · Job Description & RequirementsSpecialty: MRI Technologist · Discipline: Allied Health Professional · Start Date: ASAP · Duration: 13 weeks · 40 hours per week · Shi ...
-
Travel MRI Technologist
1 hour ago
Ardor Health Solutions Greenbrae, CA, United StatesArdor Health Solutions is seeking a travel MRI Technologist for a travel job in Greenbrae, California. · Job Description & Requirements · Specialty: MRI Technologist · Discipline: Allied Health Professional · Start Date: 06/12/2024 · Duration: 13 weeks · 40 hours per week · Shift ...
-
Financial Analyst
3 weeks ago
Mollie Stone's Markets Mill Valley, United StatesJob Description · Job DescriptionAbout Us: · Mollie Stone's Markets is a local, family-owned grocery store chain in the San Francisco Bay area, serving customers since 1986. With over 35 years of exemplary performance in the market, Mollie Stone's Markets continues to make a diff ...
-
Data Architect
1 week ago
Gala Greenbrae, United StatesJob Description · Job DescriptionGalaGala is creating entertainment that empowers on the blockchain. Across our family of brands, including Games, Music, Film, and VOX, we're empowering creators and fans to build the future of entertainment. · Powered by talent from around the gl ...
-
2024 IB Full-Time Analyst Program
1 day ago
TD Securities San Francisco, United States Full time2024 IB Full-Time Analyst Program (Healthcare) page is loaded · 2024 IB Full-Time Analyst Program (Healthcare) · Apply · remote type · On Site · locations · San Francisco, California · time type · Full time · posted on · Posted Yesterday · job requisition id · R_ · W ...
-
Associate Behavior Analyst Consultant
2 hours ago
Cornerstone Community Homes San Rafael, United StatesCornerstone Community Homes · Associate Behavior Analyst Consultant · San Rafael, CA · Part time · Apply for Associate Behavior Analyst Consultant · Part time consultant up to 20 hours per week · Description · Cornerstone Community Homes is searching for an Associate Behavio ...
Associate, Customer Experience, Real Time Analyst - Corte Madera, United States - RH
Description
RH at its core is about taste, and we believe the idea of scaling taste is large and far-reaching.
The RH brand attracts the best designers, artisans, manufacturers, and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services, and spaces that elevates and establishes the RH brand as a global thought leader, taste, and place maker.
At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative, and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined, and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.
The Workforce Optimization Real-Time Analyst will have an immediate connection to Our Values: People, Service, Quality, and Innovation. This role will be responsible for monitoring inbound contacts via multiple channels and analyzing patterns to determine if staffing adjustments are required. In this role, there will be an emphasis on daily and historical reporting to identify opportunities and trends in call volume and staffing and present these findings to the Workforce Optimization Leader with solution-driven recommendations for potential adjustments. In addition, the Workforce Real-Time Analyst will live-monitor
inbound volume and agent adherence and consistently collaborate with Team Leaders while making recommendations for adjustments and calling out staffing anomalies. This individual contributor will be attentive, personable, open to learning, collaborate well with others, and
maintain a positive attitude.
