program associate - Washington, United States - N Street Village

N Street Village Washington, United States

2 weeks ago

Description

Job Description

Job Description

Title:
Program Associate

Supervisor:
Program Manager

Direct Reports:
N/A

Location:
Flagship; In-person

Status:
Full-Time; Non-Exempt

N Street Village supports women in Washington, D.C. experiencing homelessness by offering a broad spectrum of services, housing, and advocacy in an atmosphere of dignity and respect.

If you're a talented professional seeking a Washington, DC career where your work will make a real difference in people's lives, we want you on our team.

The Program Associate is a part of an interdisciplinary team that provides services for women in N Street Village's programs that include day services, low barrier shelter, temporary shelter, and permanent supportive housing.

Responsibilities:
Develop a positive rapport with each client through routine contact and communication
Assist with step up of the program to include setting out breakfast and lunch items, toiletries, laundry and shower items, activity sheets
Assist with closing the program down to include cleaning the day program areas
Serving meals
Conduct program intake and initial health wellness screenings
Respond to immediate client needs, help de-escalate crisis situations, help resolve conflicts and enforce program rules
Complete program documentation to include daily activity sheets, monthly reports, and incident reports as needed
Provides support and assistance by completing care coordination tasks such as completing referrals for services and residency forms
Immediately report serious incidents, allegations, and sensitive program information to the Program Manager
Work in collaboration with volunteers and partner agencies who are providing services to the women
Participate in program team meetings, staff meetings, supervision meetings as required
Build and maintain quality working relationships with colleagues, external and internal stakeholders
Participate in program quality improvement activities that improve program policies, procedures and client and program outcomes
Adhere to agency policies and procedures
Other duties as assigned

Required Qualifications:
Bachelor's degree and 1 year of direct social services experience, or
HS Diploma or equivalent and 2 years of direct social services experience, or
HS Diploma or equivalent and 5 years of work experience

Preferred Qualifications:
Experience working with vulnerable populations and the related issues of addiction and mental illness strongly preferred
Familiarity with DC' Homeless Management Information System (HMIS)
Knowledge of issues facing those who are experiencing homelessness or other vulnerable populations
Working knowledge of trauma
Values commensurate with a community committed to providing inclusive services without regard to race, religion, physical or mental ability, sexual orientation, or gender identity
Experience with, or capacity to learn, data visualization techniques and software

Skills and Competencies:
Strong cultural competence, including excellent interactions and communication ability with a diverse population
Mature abilities in developing interpersonal relations, communication, problem-solving, conflict resolution
Ability to work independently
Possess crisis management skills
Excellent written and verbal communication
Detail oriented and analytical thinker
Practices reflect N Street Village's vision, mission and values.
Interactions are timely, responsive and courteous.
Actively engages in problem solving.

Seeks resolution of conflicts, shows respect and sensitivity for each person's individuality and preferences and the cultural/ethnic diversity of the people we serve.

Promotes and/or protects each person's rights, privacy and confidentiality.
Works collaboratively with others to accomplish goals/tasks.
Provides support to staff and the people receiving services and in accomplishing personal goals.
Demonstrates a commitment to high goals.
Pursues activities to enhance personal and professional growth for self and others, demonstrating a commitment to learning and improvement.
Meets productivity standards.
Is organized, efficient, and effective.
Is responsive, flexible, reliable. And dependable.
Offers and accepts constructive feedback; encourages and supports others.
Ability to lift 25 pounds

Hourly Rate:
The hourly rate for this position is $20.40 per hour.

Benefits:

Health/Wellness:
Medical
Dental
Vision
Accident Plan
Hospital Plan
Critical Illness Plan
Employee Assistance Program
Short-Term Disability
Long-Term Disability

Financial:

403(b) Retirement Savings Plan
Flexible Spending Accounts
SmarTrip Pre-Tax Commuter Benefits

Insurance:
Life Insurance
Travel Insurance

Time Off:
Vacation
Sick Days
Personal Leave

Professional:
Professional Development Reimbursement

We are an equal employment opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Monday-Thursday from 7:00am-3:00pm and Saturday from 7:00am-3:00pm
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