- Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
- Maintain proper operation of the telephone switchboard.
- Answer guest inquiries about hotel service, facilities, and hours of operation.
- Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel.
- Respond to guest requests in a timely and professional manner.
- Maintain confidentiality and security of all guests and hotel information.
- Document all guest requests, complaints, or problems immediately and notify designated department for resolving the situation. Follow up to ensure completion and guest satisfaction.
- Be aware of all rates, packages, and special promotions.
- Be familiar with all in-house groups and high demand/restricted dates.
- Take all necessary information when taking room reservations and follow rate quoting scenario.
- Be knowledgeable of the front desk computer system.
- Log and deliver packages, mail, and messages.
- Share knowledge of the property and amenities, along with any special events, local area attractions and things to do around the hotel.
- Accurately complete the check-in and checkout process.
- Uses creative reasoning and brand standard service tools to overcome guest objections and concerns and to ensure guest service satisfaction.
- Restocks front desk area and supplies as required or assigned by immediate supervisor.
- Ability to follow a checklist.
- Perform other duties as assigned.
- Must have a positive attitude and willingness to learn.
- Demonstrate the ability to multi-task.
- Demonstrate the ability to be detail oriented.
- Demonstrate the ability to problem solve to effectively deal with internal and external customers.
- Must have basic English verbal and written communication skills.
- Must work well in stressful, high-pressure situations.
- Basic math skills.
- Must have the ability to obtain alcohol awareness certification as required by the State.
- Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
- Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.
- Must be able to convey information and ideas clearly.
- Must have a desire to serve all guests.
- Must meet the legal age to serve alcoholic beverages (at select properties).
- Experience in a hotel or a related field.
- Brand knowledge and experience.
- MCR is the 3rd-largest hotel owner-operator in the United States.
- Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
- MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
- MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
- MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020.
- MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
- For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA
- Hotel Discounts
- Weekly Pay
- Paid Time Off
- Retirement Options
- Referral bonuses
- Career advancement & upward mobility
- Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members
- Job Family
Hotels - Pay Type
Hourly - Min Hiring Rate
$15.00 - Max Hiring Rate
$16.00 -
Front Desk Agent
1 week ago
MCR Hotels Port Wentworth, United StatesThe Front Desk Agent at the Hampton Inn Savannah I95 North is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. · ESSENTIAL FUNCTIONS: · Providing attentive, courteous, and efficient service to ...
-
Front Desk Agent
1 week ago
New Castle Hotels & Resorts Jekyll Island, United StatesPosition: Front Desk Agent · Location: Jekyll Island, GA · Front Desk AgentHow can there be a better job than helping an excited family start their vacation or a road weary traveler rest by checking them into a fresh, clean room? As a Front Desk Agent you are often the first pers ...
-
Front Desk Agent
1 week ago
New Castle Hotels & Resorts Jekyll Island, United StatesPosition: Front Desk Agent · Location: Jekyll Island, GA · Lead Front Desk AgentHow can there be a better job than helping an excited family start their vacation or a road weary traveler rest by checking them into a fresh, clean room? As a Lead Front Desk Agent you are often the ...
-
Front Desk Agent
1 week ago
New Castle Hotels LLC Jekyll Island, United StatesLead Front Desk Agent · How can there be a better job than helping an excited family start their vacation or a road weary traveler rest by checking them into a fresh, clean room? As a Lead Front Desk Agent you are often the first person -- and last person -- a guest speaks to so ...
-
Hotel Front Desk Agent
3 weeks ago
The Lodge on Lake Oconee Eatonton, United States· Full-Time and Part-Time · We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general ...
-
night front desk agent
3 weeks ago
Xanterra Parks & Resorts Yellowstone National Park, WY, United StatesOverview · Live. Work. Explore. as a part of our Lodging team in Yellowstone National Park · Are you enthusiastic about hospitality, people, and beautiful places? By working at Yellowstone National Park, you will get all three As part of our Lodging team, you will be a proud stew ...
-
Front Desk Agent- Jekyll Island Club
3 weeks ago
Noble House Jekyll Island LLC Jekyll Island, United StatesJob Type · Full-time, Part-time · Description · Join Our Team and Enjoy: · - FREE Jekyll Island Annual Parking Pass · - FREE Team Member Meals · The RESORT: · Experience the history and grandeur of the Jekyll Island Club Resort and the Jekyll Ocean Club Resort, two of the newe ...
-
Hotel Front Desk Receptionist
1 day ago
The Lodge on Lake Oconee Eatonton, United States· We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they h ...
-
Night Auditor
1 day ago
The Lodge on Lake Oconee Eatonton, United States· Our property is growing rapidly and we are looking for a night auditor who loves working with people, possesses a strong commitment to customer satisfaction, and has bookkeeping experience We provide the tools and training to bolster your hospitality career goals. If you are s ...
-
Hotel Night Auditor
3 weeks ago
Love's Travel Stops Defuniak Springs, United StatesLove's Travel Stops - JobID: [Front Desk Agent / Reservations Agent] As a Night Auditor at Love's Travel Stops, you'll: Greet customers as you see them, speak politely, and assist customers; Demonstrate a thorough knowledge of hotel information; Input and retrieve information fro ...
-
Hotel Front Desk Receptionist
1 week ago
Holiday Inn Jekyll Island Jekyll Island, United States· We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent com ...
-
Front Desk Supervisor
2 weeks ago
New Castle Hotels Jekyll Island, United StatesPosition: Front Desk Supervisor · Location: Jekyll Island, GA · Front Office/Desk SupervisorYou are a people person and have already proven your ability to go above and beyond. As a Front Office Supervisor you are working hand in hand with the front office team to deliver the gue ...
-
Hotel Front Desk Receptionist
4 days ago
Holiday Inn Jekyll Island Jekyll Island, United StatesWe are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent commun ...
-
Purchasing Administrative Assistant
3 weeks ago
Xanterra Parks & Resorts Yellowstone National Park, United StatesOverview · Live. Work. Explore. as a part of our Warehouse/Purchasing team in Yellowstone National Park · Work behind the scenes to ensure Yellowstone's daily operations run smoothly. If you are a self-motivated individual who is interested in supply chain, inventory, and the ope ...
Front Desk Agent - Port Wentworth, United States - MCR Hotels
Description
Front Desk Agent
Hampton Inn Savannah, 7050 Hwy 21, Port Wentworth, Georgia, United States of America
Req #6440
Sunday, May 5, 2024
The Front Desk Agent at the Hampton Inn Savannah I95 North is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel.
ESSENTIAL FUNCTIONS:
MINIMUM QUALIFICATIONS:
PREFERRED QUALIFICATIONS:
Our Company
What we offer/What's in it for you?