Deputy Chief of Qco - Boston, United States - Massachusetts Bay Transportation Authority

Massachusetts Bay Transportation Authority

Verified Company

Boston, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Salary
- $144, $190,550.00 Annually
Location

10 Park Plaza, Boston
Job Type
Full-Time
Job Number

Department

MBTA
General Manager
Area
002Quality Compliance & Oversight
Opening Date
05/07/2024
Closing Date
5/21/2024 11:59 PM Eastern
Union Affiliation
Executive
Safety Sensitive
No; this is not a Safety Sensitive position.
On-Call or 24/7
No; this position is not classified as oncall or 24/7.
Essential Classification (Emergency Staff)
No; this position is classified as nonessential (during declared States of Emergency).At the MBTA, we envision a thriving region enabled by a bestinclass transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA's core values are built around safety, service, equity, and sustainability and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.

Job Summary:

The Deputy Chief of Quality, Compliance and Oversight (QCO), a senior executive, partners with the Chief of Quality, Compliance and Oversight in managing the QCO Office and the MBTA's response to the FTA's 2022 Safety Management Inspection.

The Deputy Chief of QCO will manage, coordinate, develop, and track projects, initiatives and the operational support demand that is required for the Quality, Compliance and Oversight Office (QCOO) to advance MBTA strategic priorities.

The Deputy Chief of QCO will be responsible for the successful execution and closeout of Corrective Action Plans (CAP) in response to the 2022 FTA Safety Management Inspection and any related projects that further the MBTA's strategic goals.

Finally, the Deputy Chief of QCO will support the Chief of QCO on policy, process, management, and program matters.

This position requires strong management, technical, and analytical skills along with exceptional interpersonal skills to communicate effectively with a variety of stakeholders.

We seek a highly qualified, executive-level lead that is adept at solving complex technical and program issues.

Duties & Responsibilities:

Serve as a trusted advisor and consultant to the Chief of Quality, Compliance and Oversight by providing insights and advice on the QCO department, its program, and its priorities.
Support all members of the QCO Office, through insights, advice, resources, and assistance, to ensure that QCO operations and projects deliver high quality, transformative value to the MBTA.
Successfully deliver, ontime and meeting all requirements, especially for external regulators like FTA or DPU, QCO's portfolio of projects including but not limited to regulatory corrective action plans (CAPs).
Implement and closeout corrective action plans (CAPs) from the FTA's 2022 Safety Management Inspection of the MBTA and any related projects, including compliance with all deadlines, requirements, and deliverables.
Develop and implement, in conjunction with the Chief of QCO, a change management strategy to bring about identified cultural and behavioral change at the MBTA as a result of QCO projects.
Provide technical expertise, advice, and problem solving to support and advance program projects and initiatives.
Work closely with MBTA operating and support departments understand their needs, resources, and constraints and incorporate into QCO project solutions; Ensure project coordination with other MBTA Departments.
Lead and manage development of coordinated strategy for delivering projects, scheduling resources, and obtaining operational support from all other MBTA departments.
Prepare for and make project presentations to MBTA leadership, elected officials, community groups, and regulatory agencies.
Design and implement consistent, repeatable processes to improve project delivery, information flow, and decisionmaking both within the QCO team and across the MBTA.
Collaborate with the leadership team to set annual program goals with specific, measurable performance indicators, develop a work plan for achieving those goals, and track progress throughout the year.
Lead in the development of project scopes, requests for proposals, statements of work, and procurement of consultants and contractors.
Oversee consultants and contractors supporting QCO projects; review and approve contract awards, change orders, and invoices for contractors supporting project work.
Provide leadership in creating a work environment that encourages process improvement, communication, participatory decision making and accountability.
Support and participate in initiatives to improve the organizational performance and effectiveness of QCO.
Manage/guide direct reports by providing oversight on progress with special focus on risks and issues as well as strategic direction on CAPs and projects.
Perform all other