Jobs
>
Atlanta

    Director, Customer Growth - Atlanta, United States - Xplor

    Xplor
    Xplor Atlanta, United States

    1 week ago

    Default job background
    Full time
    Description

    Company Description

    Take a seat on the Xplor rocketship to help people succeed across the world.

    From dropping your kids off at childcare, getting something at home repaired, going to the gym or a fitness studio, to picking up your dry cleaning — our software, payments, and commerce-enabling solutions help everyday life businesses to overcome obstacles and form great relationships with their customers.

    Job Description

    You'll join Xplor Field Services - the team that develops business management software for the Field Service Industry. We offer business owners an all-in-one software system, which handles scheduling, invoicing, and customer service responsibilities. Our software helps thousands of contractors and field service entrepreneurs build highly profitable businesses – with less stress, and better control over their growth.

    We are looking for a Director of Customer Success who will be responsible for the following: (manager duties below - need to update with director)

    Leading and managing a team of Customer Growth Managers

  • Hire, lead, develop, and drive performance of Customer Growth Managers
  • Hold regular one-on-ones and team meetings to set the vision, inspire and grow.
  • Innovate and trial new things for improvements.
  • Set and achieve clear team objectives.
  • Recognize high performance and reward accomplishments
  • Encourage creativity and educated risk-taking.
  • Resolve escalated issues.
  • Partner with peers for continuous improvement.

    • Leading the evolution of the Customer Growth process

  • Work with the Director of Customer Growth to help develop highly effective Playbooks, Success Plan Frameworks and related processes that support an effective, consistent and measurable customer engagement.
  • Assess and innovate timely processes to ensure our customers are adopting to our products successfully.
  • Collaborate cross-functionally with internal stakeholders to drive value and growth. Share customer insights that inform future product developments.

    • Executing on Customer Growth Priorities

  • Drive value that leads to higher retention and growth.
  • Execute up-selling and cross-selling opportunities with current customers.
  • Mitigate risk and proactively evade dissatisfaction or lost business and ultimately drive retention throughout the customer life cycle.
  • Discover use cases, uncover business needs and drive expansion.
  • Serve as a product, company ambassador, and ensure our strong culture remains intact.

    • Qualifications

    Experience

  • X years' experience in Customer Success, Account Management or transferable experience (preferably in B2B).
  • Minimum of X years' experience in people management.
  • Analytical and an intermediate to expert user in Excel.

    • Knowledge

  • CRM experience with Salesforce and Gainsight or similar.
  • Great interpersonal skills with a positive attitude.
  • Resourcefulness and independent problem-solving ability

    • General Attributes:

  • Self-motivated with a strong team attitude.
  • Operates with a high level of empathy and integrity.
  • Process oriented.
  • Strong work ethic and impeccable integrity.
  • Adaptable to fast change.
  • Innovative business and technical problem solver.
  • Customer advocate.

    • This position has an annual base salary range of $X,000 to $X,000 USD.

    This position is eligible for an incentive plan.

    Additional Information

    Some of the perks of working with us:

  • Unparalleled opportunities to learn and accelerated career development
  • Health, Life, Dental, Vison, 401K Match, Paid Holidays, Flexible PTO
  • A collaborative, team environment with people who truly love what they do
  • Competitive Gender Neutral Paid Parental Leave
  • Access to mental health support

    • How to apply?

    To start your application with us, please submit your resume and we'll be in touch as soon as we can. Please include the word "moonshot" at the top of your cover letter so that we know you really took the time to read our job ad.

    More about us

    We're the first global platform combining SaaS with embedded payments, and tools to help businesses grow and succeed. We offer software solutions in fast-growing 'everyday life' verticals: Education, Fitness & Wellbeing, Field Services and Personal Services – and a global, cloud-based payments processing platform. Xplor Technologies serves over 106,000 customers that processed over $37 billion in payments, operating across 20 markets in 2023.

    Good to know

    To be considered for employment, you must be legally authorized to work in the location (country) you're applying for. Xplor does not sponsor visas, either at the time of hire or at any later time.

    We kindly ask you to apply through our careers portal or external job boards only. Please don't send your application via email.

    EEO and Artificial Intelligence

    Please note that we do not exclusively rely on artificial intelligence (AI) when making hiring, promotion or any other employment decisions. We don't have any AI tools in place that are capable of making these kinds of hiring decisions for us.

    Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from all sectors of the community. All Information will be kept confidential according to EEO guidelines.

    We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

  • Xplor

    Director, Customer Growth

    1 week ago

    Xplor Atlanta, United States Full time

    Company Description · Take a seat on the Xplor rocketship to help people succeed across the world. · From dropping your kids off at childcare, getting something at home repaired, going to the gym or a fitness studio, to picking up your dry cleaning — our software, payments, and ...

  • Xplor

    Director, Customer Growth

    56 minutes ago

    Xplor Atlanta, United States

    Job Description · Job DescriptionCompany Description · Take a seat on the Xplor rocketship to help people succeed across the world. · From dropping your kids off at childcare, getting something at home repaired, going to the gym or a fitness studio, to picking up your dry cleanin ...

  • MUFG

    GCIB - Growth & Middle Market - Customer Success Manager

    1 week ago

    MUFG Atlanta, United States

    Do you want your voice heard and your actions to count? · Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, were 120,000 colleagues, striving to make a difference for every client, organization, ...

  • MUFG

    GCIB - Growth & Middle Market - Customer Success Manager

    6 days ago

    MUFG Atlanta, United States

    Do you want your voice heard and your actions to count? · Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization, ...

  • Infinity Ventures

    Mobile cleaning staff/relief worker

    3 weeks ago

    Infinity Ventures Colony, United States

    Colony ID: 120046 · Your working hours: · - Working hours according to schedule · - Weekend work as needed · - 39 hours per week · - Work locations in the districts of Rosenheim, Miesbach, and Holzkirchen · Your tasks: · - Substitute cleaning in various facilities within a design ...

  • Apex Innovations

    Employee Consultant

    3 weeks ago

    Apex Innovations Sandy, United States

    Employee Consultant (m/f/d) Insurance Company Pension Plan Frankfurt, Gießen, Koblenz, Cologne, Münster Full-time Nine million customers and a steady growth trajectory: R+V is one of the largest insurers in Germany for private and corporate clients and the specialist for protecti ...

  • Shortbarrel Bourbon

    Brand Representative

    1 week ago

    Shortbarrel Bourbon Atlanta, United States

    As a Market Brand Representative (MBR) On-Premise, you'll have the chance to expand our portfolio within designated On-Premise outlets, building and nurturing relationships to drive revenue and profit growth for our flagship brands, Old Fourth Distillery and Shortbarrel bourbon. ...

  • TydenBrooks

    Marketing Manager

    2 weeks ago

    TydenBrooks Atlanta, United States

    TydenBrooks brings over 150 years of experience in the manufacturing of security seals and solutions. With a focus on innovation, research, quality, design, and customer service, we are a market leader globally. Our product range includes high-security seals, tamper-evident plast ...

  • Flint Hyde

    Vice President of Business Development

    2 weeks ago

    Flint Hyde Atlanta, United States

    A leader in logistics automation is seeking a dynamic and strategic Vice President of Business Development to lead their growth in the USA. This role is centered on leading sales strategies, optimizing revenue generation, and expanding their customer base. The successful candidat ...

  • Epi Breads

    Director New Business Development

    15 hours ago

    Epi Breads Atlanta, United States

    Director of New Business Development · Essential Duties: · Responsible for the identification and conversion of profitable sales volume of Epi Breads products. Reporting directly to the Chief Sales Officer, the primary growth targets for this role will be defined by the Top 500 r ...

  • Tier4 Group

    Senior Marketing Executive

    1 week ago

    Tier4 Group Atlanta, United States

    Our client, a leader in the Insurance space, is looking for a Senior Marketing Executive to develop and execute the company's marketing strategy and vision. You will oversee and grow a team of first-in-class in-house marketers and will direct all marketing efforts toward the real ...

  • Competere Group

    Account Manager Entry Level

    1 day ago

    Competere Group Atlanta, United States

    Account Manager | Entry Level · At Competere Group Inc, our clients use our portfolio of sales solutions, including our systems and processes, to help grow their customer base. As an Account Manager, you'll provide innovative, industry-leading sales solutions for our clients and ...

  • Kerry Mitchell - State Farm Agent

    Account Manager

    2 weeks ago

    Kerry Mitchell - State Farm Agent Atlanta, United States Full time

    Benefits:401(k) matching · Bonus based on performance · Competitive salary · Paid time off · ROLE DESCRIPTION: · As a Account Manager - State Farm Agent Team Member with Kerry Mitchell - State Farm Agent, you will generate the kind of exceptional client experiences that reinforc ...

  • Carver & Associates, Inc

    Outside Sales Representative

    2 weeks ago

    Carver & Associates, Inc Atlanta, United States

    Your core responsibilities will include executing a robust growth and profitability strategy in the FF&E/OS&E sales to the hospitality industry. Building and nurturing industry relationships will be crucial to your success. Additionally, your role will extend to strategically gro ...

  • H+K International

    Regional Market Manager

    2 days ago

    H+K International Atlanta, United States

    About H+K H+K International is an award-winning global supplier of kitchen equipment and related smallware for the commercial Quick Service Restaurant industry. With a long-established reputation for industry innovation, quality products and exceptional customer service, H+K deli ...

  • NICE

    Marketing Manager

    13 hours ago

    NICE Atlanta, United States

    At NICE, we don't limit our challenges. We challenge our limits. Constantly. We're relentless. We're ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you're like us, we can offer you the kind of challenge that will l ...

  • Mod Exposure Inc.

    Sales And Marketing Representative

    2 weeks ago

    Mod Exposure Inc. Atlanta, United States

    As a Sales and Marketing Associate at MOD Exposure, you will be an integral part of our team, focusing on driving sales and creating meaningful customer relationships in a retail environment. You will be responsible for qualifying prospects, managing sales of products and service ...

  • AGI Atlanta

    Sales Account Manager

    1 week ago

    AGI Atlanta Atlanta, United States

    Job descriptionAbout us · Atlanta Group Inc. is a company in Atlanta, GA We are engaging and inclusive. · Our work environment includes: · Wellness programs · Company perks · Growth opportunities · Sales and Marketing Account Executive · Here at the Atlanta Group, we are looking ...

  • WC Bradley CO

    Sr. Marketing Manager

    1 week ago

    WC Bradley CO Atlanta, United States

    Job Summary · We are seeking a commercially savvy Direct-to-Consumer (DTC) Leader specializing in the consumer goods industry. As the DTC Leader, you will be responsible for spearheading the development and execution of our direct-to-consumer strategy, driving revenue growth, a ...

  • SnapDragon Associates, LLC

    Outside Sales Representative

    2 weeks ago

    SnapDragon Associates, LLC Atlanta, United States

    Role You Will Play: · In this role, you will use your experience as a National Accounts Manager to drive sales growth and manage key retail customer accounts in the building materials industry. You will work closely with National Big Box organizations, Multi-Location Retailers, ...