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    Production Agent - Atlanta, GA, United States - Wipro Limited

    Wipro Limited
    Wipro Limited Atlanta, GA, United States

    2 weeks ago

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    Description

    Overview:
    Who We Are

    Wipro is continuing to grow in 2024 More opportunity for advancement too


    Wipro is seeking individuals who combine excellent customer service and problem-solving skills with the ability to function effectively both as part of a team or on an individual basis to bring their talent to our team.


    Wipro is a leading, publicly traded, global IT Solutions and Services company with over 200,000 dedicated employees serving clients across multiple continents and over sixty countries.

    We offer a strong compensation package that includes competitive pay and day one benefits. Wipro also offers many opportunities for career advancement within our engaging and exciting culture.

    On site at Wipro Woodcock Blvd, Chamblee, GA 30341

    Work authorization is for USC or Green Card only

    No relocation

    Fraud Analysis (AML)


    The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs in the banking fraud analysis and anti money laundering division.

    Overview

    We are seeking a skilled and detail-oriented Fraud Analyst to join our team. As a Fraud Analyst, you will play a crucial role in preventing and detecting fraudulent activities within our organization. This position requires a strong background in financial analysis, fraud prevention, and detection techniques.

    If you have a passion for investigating financial irregularities and protecting the integrity of our organization, we encourage you to apply.


    Here's what you will be doing:
    Support process by managing transactions as per required quality standards
    Deliver excellent customer service through effective diagnosis and troubleshooting of client queries regarding fraud and anti money laundering.
    Investigate activity on customer accounts to establish validity, perform financial remediation and/or apply measures to prevent further fraudulent acts
    Conduct thorough investigations into potential fraudulent activities, including analyzing financial data, transaction records, and other relevant information
    Identify patterns and trends that may indicate fraudulent behavior
    Collaborate with internal teams to develop and implement effective fraud prevention strategies
    Stay up-to-date with industry best practices and emerging trends in fraud prevention and detection
    AML (Anti Money laundering) experience is a must
    Investigate activity on customer accounts to establish validity, perform financial remediation and/or apply measures to prevent further fraudulent acts
    Ability to navigate multiple computer screens with multiple systems/windows
    Investigate transaction/user accounts for any policy violations
    Utilize multiple systems/windows to gather data
    Update incident status, accurately notate accounts/transactions
    Route escalations to defined points of contact
    Refunding credit cards and other payment instrument
    Cancel suspected fraud orders and flag known criminal devices to prevent use


    Qualification:
    Banking/Finance Industry Experience: 1 Year

    AML - Anti-
    Money Laundering Experience: 1 Year or AML Certification
    MS Office Word and Excel Experience
    Minimum High School Diploma or equivalent
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