Digital Associate Product Manager, International - Washington, United States - American Red Cross

American Red Cross

Verified Company

Washington, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

By being part of the American Red Cross, you'll have a significant impact on numerous lives yearly and witness the incredible power of human kindness.

Are you excited about joining the largest humanitarian network globally?

Come on board - Where Your Career Makes a Positive Difference!

Job Overview:

WHY CONSIDER US?

Being one of the leading humanitarian organizations in the country, the American Red Cross is devoted to assisting individuals in need across the United States and worldwide through collaborations with other Red Cross networks. When you become part of our team, you directly contribute to a meaningful mission and have the opportunity to save lives daily. If you are passionate about helping others, seize this fantastic career opening. Work in a place where your career truly matters.
We are dedicated to fostering diversity within our workforce and providing our services in a culturally sensitive manner that reflects the communities we serve. Our work atmosphere encourages collaboration, respect, and inclusivity, focusing on creating alliances and a sense of belonging that empowers all team members. Come to enrich your knowledge, grow professionally, and thrive while sharing your commitment to making a positive impact.
The Red Cross actively supports various cultural and community resource groups for both employees and volunteers. These networks, including the Ability Network, the Asian American & Pacific Islander Resource Group, the Latino Resource Group, Red Cross PRIDE, the Umoja African American Resource Group, Veterans+ Resource Group, and the Women's Resource Group, offer connections, mentorship, and a platform to voice important issues and viewpoints.
At the American Red Cross, your individuality is valued.

WHAT YOU SHOULD KNOW ABOUT THIS ROLE:

The Digital Associate Product Manager plays a crucial role in the product team, overseeing the entire product lifecycle, from conception to implementation and launch. Responsibilities include developing new services and features, enhancing existing products, and ensuring continual improvement.

The Associate Product Manager will collaborate with colleagues in design, product, technology, and programs to comprehend business challenges and opportunities, co-create digital solutions, and effectively communicate and document user requirements.

This position will mainly support RC Project, a system for grants and portfolio management within the International Services Department at the American Red Cross.

Developed using Amp Impact on the Salesforce platform, RC Project manages the complete grant lifecycle, from initial opportunity to project conclusion. It facilitates project execution, performance evaluation, reporting, change management, and closure.

WHERE YOUR CAREER MAKES A POSITIVE IMPRESSION (Key Duties):

Translates business strategies into product features and design; ensures alignment between technical and business teams regarding the strategy and proposed solutions to achieve business objectives
Facilitates the identification of core issues and desired business outcomes, including documenting user processes and stories
Examines business and user requirements, pinpointing potential opportunities, challenges, and risks in product design
Assists in organizing user stories into epics, phases, and functions
Oversees current and pending user stories in conjunction with technical and business product team members
Gathers product feedback and analytics from business, workforce, and client stakeholders for integration into ongoing product enhancements
Acts as a product consultant and mentor to new business stakeholders, providing necessary training and demonstrations
Prepares business units for and engages them in User Acceptance Testing. Supports the development and execution of QA and UAT test scenarios by QA and UAT testers, offering insights on expected product design and features
Anticipates UX/UI and accessibility requirements, collaborating with design resources as needed
Monitors performance metrics and assesses system change requests to maintain product integrity and minimize business disruptions
Drafts product-related communications and user training materials, such as knowledge base articles and release notes
Develops and updates knowledge of tech stack capabilities to facilitate efficient product design and refinement of business/program needs

WHAT YOU NEED TO SUCCEED (requirements/minimal qualifications):

Education: Bachelor's Degree
Experience: Mandatory 7 years of experience, particularly in digital product management

Knowledge / Skills / Abilities:

Technical/Functional:

Experience collaborating with diverse end-user communities and business stakeholders
Proficiency in product design and development processes
Familiarity with Agile development methodologies

Coordination, Project Management, and Communication:

Capability to manage tasks and deadlines across multiple projects simultaneously
Independent, self-driven, with exceptional communication abilities
Outstanding interpersonal and communication skills
Previous experience collaborating with