Temp Desktop Support - Miami, United States - Elite Services

Elite Services Miami, United States

3 weeks ago

Description

Job Overview
We are currently hiring for an experienced onsite Desktop Support Technician to support our customer Televisa Univision at their location in Doral, FL
A Desktop Support Technician provides technical assistance to customers regarding various hardware and software applications. Their main duties include troubleshooting and diagnosing different technical issues, assessing and understanding user needs and issues and recommends technical fixes to end users

Responsibilities for Desktop Support Technician

Works directly with end users to analyze, troubleshoot and diagnose hardware and software problems
General Hardware Troubleshooting and Break/Fix repairs of Laptops & Desktops
Identification, prioritization, resolution/fulfillment of customer incidents
Coordinates, diagnoses, and troubleshoots incoming customer inquiries
Provides case status updates
Implements standard operating procedures and customer service guidelines
Responds to and completes customer requests for services
Provides technical support to internal customers
Supports/troubleshoots network problems
Install and configure computer systems and applications within the company
Standby shift

Qualifications for desktop technician

Minimum 3 years' experience working in an enterprise IT environment
Experience installing and supporting desktop/laptop hardware and operating systems including Windows 7/10/11
Experience creating user accounts in Windows and MS Exchange
Experience using infrastructure services including Active Directory, Group Policy, and working knowledge of IP-based networking
Ability to create user accounts in Windows Active Directory
Experience in Virus/Malware detection and filtering products

Certifications:
MCSA, MCDST

Responsibilities/ for desktop technician

Ensure all LANDesk requests are updated with due dates and completed within the stated timeline(SLA)
Provide Level 2 support to the client base / Helpdesk Support team
Migration from Windows 7/10 to Windows 11
Windows/MAC OS with the ability to carry out root cause analysis
Maintain and support various client technologies, such as workstation hardware and software, mobile device installations
Maintain local network hardware and become familiar with the infrastructure
Occasionally be available to work off hours to accommodate the customer during planned projects or to address unplanned technical difficulties
Upgrade and configure computer equipment as necessary
Cater to various on sites' audio-visual needs, including set-up, testing and maintenance
Send / receive equipment (computers, monitors, IP phones)
Go above and beyond to offer an exceptional level of customer servic
Actively identify and communicate areas of improvement to his or her manager

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