Intake Specialist - St Ann, United States - EDSI Solutions

EDSI Solutions St Ann, United States

3 weeks ago

Description

Overview:

Salary $45,000 year

Do you have a passion for making a difference in someones life? Are you looking for an opportunity to use your skills, experience, and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Are you goal driven? Then the Employment Specialist position is for you We are seeking a dynamic and team-oriented individual to join our spirited team.

A WIOA Intake Specialist, you will provide assistance and support in all areas related to assisting case managers who are working with clients towards gaining and/or retaining employment and career advancement. This position acts as a liaison between case managers and program participants. Intake Specialists match incoming clients with appointments and next steps in order to move them forward in the enrollment process; all while providing an excellent customer experience and maintaining compliance with Federal, State, and local policies and procedures. Essential Functions:

Responsibilities:

Essential Functions:

Provide consistent and comprehensive assistance to case managers and follow-up to ensure
movement through the enrollment process. This can include but is not limited to:
- Determine WIOA AD/DW eligibility requirements
- Schedule appointments for orientation, workshops, and WorkKeys
- Upload all required documentation for case managers
- Assist in eliminating barriers to get customers into the enrollment process
- Complete and submit accurate participant referrals and appointments
- Address participant employment needs through interviews, resumes, job searching
- Work with the team to develop stronger participant f lows
- Work through customer issues and concerns with the enrollment process
- Work with all community partners and agencies to of fer links to employment and training services
- Effectively use technology to conduct business both in person and virtually as client needs
  dictate
Work in collaboration with other Workforce Development partners, community partners and
WIOA required partners to ensure effective communication, seamless service integration,
and streamlined access to the Job Center resources for clients and employers
Market and promote all services under EDSI-related grants through Missouri Job Centers
Learn and implement Federal, State, and local policies and procedures related to EDSI, WIOA,
and other contracted grants. Cross-train for other grants based on funder direction.
Contact participants by phone, referral, or in-person to schedule face-to-face meetings
Introduce participants to Missouri Job Center services and available training programs
Assist with outreach and providing services to targeted populations, as appropriate
Review participant employment skills and match with potential enrollment steps
Represent EDSI at conferences, meetings, and targeted social functions as required
Other opportunities as available

Qualifications:

Education and Experience Requirements:

Customer Service or Case Management experience, WIOA experience preferred
Ability to prioritize tasks and document visits and contacts
Ability to demonstrate strong verbal and written communication skills
Ability to maintain flexibility as needs of contract or contractor require
Knowledge of Microsoft Office programs

Bring your expertise to EDSI where you will be able to live our values every day: Show Up, Smile and
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