- Oversee service orders and flow of Drive Lane
- Ensure that customers receive prompt, courteous, and effective service
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Ensure the daily inventory of technicians' time is consistently sold to service customers
- Answer technical questions about motorcycle problems, warranties, services, and repairs
- Maintain Customer Experience scores at or above company standards
- Assist in diagnosing motorcycle problems; order parts and tools as necessary
- Reinforces company policies and adheres to company standards
- Encourages compliance with applicable laws and regulations
- Ability to show up on time and work posted schedule
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Consistent record of service and sales success
- Strong record of positive customer satisfaction
- Team oriented
- Health Benefits available for full-time employees
- Paid time off for full-time employees
- 401k Plan
- Employee Purchase program
- Bonus opportunities
- Extensive training programs
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service advisor - Oakland, CA, United States - Oakland Harley-Davidson
Description
Oakland Harley-Davidson is an award-winning dealership that strives to cultivate a dynamic environment. We're a high performing store that offers its employees training, career progression, and great benefits. If you're interested in learning more, we'd love to meet youWhat Will I Do Every Day?
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
