Transportation Analyst - Chesapeake, United States - Maersk Company Limited

Description

The SCM-D Transportation Analyst is responsible for customer service, analysis, and maintaining KPI's for all assigned clients.

•Ensure all communications are handled timely, efficiently and professionally.

•Provide analytical assessment of day to-day issues; as well as strategic opportunities for improvement with customer.

•Develop allocation plans to optimize constrained availability against prioritized demands.

•Provide oversight in relation to electronic trading partners and operational execution.

•Generate daily, weekly and monthly visibility, data quality, and KPI reports.

•Perform analysis on key KPIs to determine when KPIs are out of acceptable tolerances, determine root causes, and to identify unfavorable trends requiring attention.

•Drive resolution of weekly exceptions to ensure rapid decision making and timely execution.

•Responsible for standardizing operations processes, documenting in shared folders and preparing for/implementing new processes and policies.

•Collaboration with external service providers to troubleshoot and ensure the smooth flow of cargo.

•Escalation to client(s) when external partners electronic milestones are late or inaccurate.

•Provide analysis and recommendations which create cost and efficiency savings.

•Provide excellent customer communications throughout projects to ensure customer satisfaction with project scope, plans and progress towards completion.

•Provide regular and ad-hoc reporting.

•Along with your Manager, serve as the conduit between the customer community (internal and external) and the software development team to develop system upgrades to support business and customer needs, including tracking, tracking and reporting inland performance to both customers and management

•Perform other job-related duties as required.

•Provides training and guidance to other internal teams relating to SOPs and all customer procedures and requirements.

We offer

We offer you an exciting global career at the forefront of world trade.

Working with the best people in a global team culture with future growth opportunities in an industry that has a significant impact on the world economy...

We're proud of our people who define our company's industry leadership, global team culture and customer-centric focus every day.

When you join our team you join a truly diverse, global organization in a fast-moving, values-based, work environment where you can grow on the job, create and shape our digital solutions, tap into industry-leading talent development initiatives, enjoy working with your colleagues and broaden your world view through our international job postings. We offer competitive compensation and benefits for full-time employees including health, dental and vision insurance, a 401k savings plan with an employer match and paid time-off - and our parental leave policy is recognized world-wide as one of the best in the industry.

Global scope
Every company, every country wants access to a competitive shipping, logistics and port system - and our people have created one company that offers one, easy-to-use solution to all their shipping needs.

Maersk is unique
Maersk is uniquely positioned to play a significant role in global trade, creating opportunities that help countries, companies and people succeed. Our vision is simple: Maersk is the global integrator of container logistics, connecting and simplifying our customers' global supply chains. We do this through the global scale of Maersk, the world's largest shipping line; our Logistics and Services expertise that help customers manage their global supply chains; and through our port operator, APM Terminals, one of the largest container terminal operators in the world with the most strategic locations to serve global supply chains.
Join us and play an important role on our team lifting global trade every day

At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job - we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams

Key responsibilities

Operational delivery and Customer service - 50%

• Maintain and improve customer satisfaction levels.
• Minimize Demurrage and Detention. If client responsibility, ensure clients know why they incur D&D.
• Be the Account 'point-of-contact' and 'go-to' person for operational escalations
• Maintain frequent contact with assigned clients to discover, discuss, document and follow up on all important issues.
• Communicate workload, PTO & holiday plans to management and coordinate / train with assigned backup to ensure all assigned clients have adequate coverage.
• Ensure all SOP/IOPs are adhered to and shortfalls are corrected quickly. Review all IOP/SOPs quarterly.
• Report internal and external performance to SCM-D management, CPM / GPD / KCM / BDM, and others.
• Participate in quarterly business reviews (QBR) with large customers.
• Collect, validate, consolidate, monitor and report any significant customer requirements, expectations and trends.
• Support SCM-D management for all enquiries and advise in areas of expertise.
• Create, maintain & follow up on open issue log with client and drive action plan(s).
• Raise scope creep concerns to SCM-D management and CPM / GPD / KCM / BDM.

Quality Assurance and GSC Operations - 30%

• Develop, configure and implement KPI reports that satisfies customers scope of work.
• Meet internal KPIs, and if below - drive performance upward.
• Ensure internal KPIs are aligned with customer agreed KPIs and that there is one data set that reflects each.
• Review operational processes on a regular basis and share best practices with other SCM-D team members.
• Report periodically on assigned client performance to SCM-D manager.
• Represent the account(s) during all implementations and work together with the implementation manager and SCM-D manager to ensure smooth onboarding.
• Work closely with GSC team to ensure good flow of communication and shared best practices.

Cost control - 20%

• Comply with procedures that minimize Maersk exposure to risk associated with contract compliance and HSSE.
• Comply with all local, national and company HR laws and policies.
• Quarterly audit for revenue leakage.
• Avoid practices and errors that can expose the SCM-D group to Demurrage and Detention.
• Raise potential Demurrage and Detention issues to the SCM-D manager when first detected.

Requirements

1. Education & Experience:

• High School Diploma/GED a must. Posessing a 4 year BS degree in Business, Logistics, Engineering or other STEM field is highly valued.
• 2+ years' experience with a proven track record in international containerized transport industry.
• 2+ years' experience in customer service and internal relations.
• 2+ years' experience with drayage and port activity.
• 2+ years' experience managing carrier and international logistics performance monitoring and reporting.
• 2+ years' experience analytical skills combined with detailed practical business acumen.
• Advanced experience in Microsoft Excel, to include filtering, pivots, Boolean formulas and V-lookups.

2. Soft Skills:

• Customer first mindset.
• Mission focus.
• Must possess mindset and desire to work & collaborate in a team environment.
• Must possess a self-starter attitude.
• Ability to work in a fast paced and demanding operational environment, sometimes without detailed direction.
• Proven ability to identify improvement opportunities and perform business and cost analysis to make recommendations.
• Working simultaneously on multiple, complex projects.
• Ability to work independently, typically initiating own tasks without input/guidance from manager

Notice to applicants applying to positions in the United States

You must be authorized to work for any employer in the U.S.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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