- Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.
- Interdepartmental liaisons between LABDAQ Technical Support, LABDAQ Implementation, LABDAQ Sales Teams along with the various third-party systems.
- Maintain Integration projects as scheduled and assigned.
- Document all work performed towards any project into SAP.
- Follow up with clients and vendors to ensure HL7 testing has been performed between vendors and by the client.
- Be able to troubleshoot and think outside the box for potential solutions and workarounds.
- Excellent knowledge of computer networking and permissions.
- Able to document customer related issues and resolutions in CRM.
- The employee must occasionally travel in order to do software HL7 implementation at client's site.
- Performs and coordinates complex analysis, testing and support services for assigned projects.
- Performs and coordinates project timelines with clients and third party vendors for the purpose of HL7 implementation and support.
- Provides complex application support and guidance to end users.
- Able to quickly assess problems and identify resolutions.
- Purpose: Become part of an important missions. At the interface between healthcare and digitization we create the future of e-health.
- Communities: At CGM the people and diversity are in the center of our attention.
- Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives.
- Security: We offer a secure workplace in a crisis-proof market.
- All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.
- Work environment: Modern workplaces, flexible working hours, hybrid work options and much more
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Associate Application Integration Engineer - Owings Mills, United States - CompuGroup Medical
Description
Create the future of e-health together with us by becoming an Associate Application Integration EngineerAt CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.
Your Contribution
We create the future of e-health.
Become part of a significant mission.