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    Head of Local Operations - Chicago, IL, United States - Americas' SAP Users' Group

    Americas' SAP Users' Group
    Americas' SAP Users' Group Chicago, IL, United States

    4 weeks ago

    Default job background
    Full time
    Description

    JOB TITLE :
    Chapter Operations Coordinator
    Community Operations


    REPORTS TO :
    Director Of Community Operations

    About


    ASUG :

    Founded in 1991, Americas' SAP Users' Group (ASUG) is the world's largest SAP user group, serving 2,300-plus businesses via company-wide memberships.

    ASUG's mission is to help people and organizations get the most value from their investments in SAP technology.

    The Chicago-based organization accomplishes this by connecting and educating people through in-person and virtual events, delivering customer feedback to SAP, and advocating for its members.

    The primary responsibility is to facilitate the coordination and execution of face-to-face events to support the members of Americas' SAP Users' Group (ASUG) and ensure these events align with ASUG content strategy goals.

    The job requires the ability to manage several projects at once and requires a strong attention to detail; and to create a connection between multiple content delivery channels and the ASUG Chapter experience.

    It is based in our Chicago office and is a hybrid role: 1 day per week in the office/4 days per week remote.


    Manage the success of ASUG Chapters

    Develop and manage relationships with the local Volunteer leadership, providing operational and strategic insights from ASUG HQ and tracking volunteer engagement year over year.

    Serve as project manager for all aspects of in-person Chapter events.
    On pre-planning, sponsor acquisition and development, program preparation, on-site execution, post-meeting operations
    Monitor registration metrics and trends, review event attendance, and expenses.

    Track individual chapter budgets, offer program guidance based on budgets – including contract terms and vendor prices, sponsorship revenue.

    Assist Chapter, as needed, with speaker requests and event facilities to coordinate day-of logistics, including but not limited to food and beverage, AV, tech, and room set-up.

    Cultivate and maintain relationships with sponsors, speakers, and SAP team members.

    Develop and support agendas that excite the local membership and drive attendance; inform agenda content by collaborating with ASUG content producers to suggest relevant content to the Chapters.

    Support the development and execution of additional programming such as ASUG University Alliance and Chapter Connect partnerships.
    Collaborate with Community Operations Team to develop and standardize best practices for ASUG Chapters
    Develop a high-level understanding of the lines of business, industries, and job junctions that shape our communities.
    Develop familiarity with SAP products, trends, and related topics.
    Facilitate conversations with customers both online and in person.
    Foster strong relationships with our volunteers and collaborators.
    Make a positive contribution to ASUG's business.
    Seek out methods to improve self-performance and/or the efficiency of an operation or task.
    Maintain strong relationships with internal staff members, as well as external stakeholders and collaborators (Customers, Partners, Volunteers, SAP)
    Support effective communication and change management with internal and external stakeholders and collaborators.
    Collaborate across departments to enhance existing programs and service delivery.

    Planning & Organization - Integrates changes smoothly. Analytical – Collects and researches data. Identifies data relationships, dependencies, and synchronicities. Uses intuition and experience to complement data.
    Manages difficult or emotional customer situations. Responds to requests for service and assistance. Quality - Fosters quality focus in others. Sets clear quality requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    Experience in event and meeting planning. Experience in event logistics, coordination, sponsorship, and project management. Hands-on experience using membership data management, customer relationship, and event management software.

    Proficiency in using Microsoft Office Suite; Ability to travel nationally to Chapter events (8-10 events per year); local and/or national travel to small-scale ASUG and SAP events up to 3 times per year.

    Weekend and evening hours may be required.
    Bachelor's degree from four-year college or university


    Language Ability:
    Read, analyze and interpret business, professional, technical or governmental documents. Write reports, business correspondence and procedure manuals. Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Compute rate, ratio and percent, and draw and interpret bar graphs.
    Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists


    Computer Skills:
    Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point); Software or technology background highly preferred.
    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    Operations Specialist, Location:
    Chicago, IL-60606
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