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    Dispatch Customer Service Specialist - Baton Rouge, United States - PSC Group

    PSC Group
    PSC Group Baton Rouge, United States

    1 week ago

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    Description

    >> Dispatch Customer Service Specialist Dispatch Customer Service Specialist Summary Title:Dispatch Customer Service Specialist ID:238766State:LACity:Baton RougeJob Categories:Admin Clerical, Entry Level, General Business, OtherWorker Category:FTRG-Full-Time RegularDescription **Dispatch Customer Service Specialist

    Baton Rouge, LA**

    Petroleum Service Corporation is seeking someone who enjoys multi-tasking, problem solving, and providing excellent customer service as a Dispatcher (Customer Service Specialist) to join our team at our main office in Baton Rouge, LA. This provides customer service to both internal and external customers by receiving telephone calls in our 24-hour dispatch communication center. They take work orders from customers and dispatch employees (Tankermen/On-Call Dock Operators) to complete those jobs in a timely manner. The ideal candidate will have the ability to work a 12-hour rotating days, nights, weekends, and holidays. (A college degree a plus.)

    **Work Schedule:** 12-hour rotating shifts days/nights/weekends/holidays)

    **Job Duties & Responsibilities**:

    Answers phone calls and takes work orders from our external customers.

    Enters work orders into the computer system.

    Dispatches Tankermen and On-Call Dock Operators to specific work sites.

    Collects job related information from the Tankerman and On-Call Dock Operators once that job is completed.

    Enters job related information into job records in the computer system.

    **Minimum Qualifications:**

    Ability to work a 12-hour rotating day and night shift.

    College degree a plus

    18 years or older and legally able to work in the U.S.

    Stable work history with good references from past employers

    Pass a drug screen, physical, and background check

    Speak fluent English

    PSC is a veteran-friendly company. Previous military experience and proven ability to follow procedures is a plus.

    **Job Skills:**

    Excellent problem solver and ability to multi-task, such as answering multiple phone calls while entering computer data.

    People skills including patience to deal with customers, employees, and co-workers.

    Exceptional customer service with both internal and external customers (ability to maintain professional and working relationship with customers and employees).

    Exceptional communication skills, such as the ability to effectively communicate information to relief dispatchers at shift turnover.

    Positive team player attitude.

    Computer literacy, including the ability to learn the computer database and understand how to receive, enter, and dispatch job orders using the database.

    Ability to learn customer and area-specific requirements and keep up with changes or new procedures.

    Ability to logically dispatch each job so that the work force is dispersed fairly and to the best advantage of all involved.

    Since 1952, Petroleum Service Corporation has had a strong reputation for quality service, safety, environmental protection, and taking care of our employees.

    We are a leader in product handling and site logistics for refineries, chemical producers, and marine transportation providers.

    The work we do makes a huge impact in our nation's economy. Check out our videos at to learn more.

    Check out our online newsletter "The Connection" which contains articles about our work groups, recognition events, and achievements of our employees and their family members at

    **Employee Benefits:**

    Medical insurance options with the company paying a large portion of the premiums, including affordable dental and vision plans for employees and their families

    Company-paid life, short-term, and long-term disability insurance

    Matching 401(k) plan to help employees save money for retirement

    Vacation, sick leave, and holiday benefits (varies by work group)

    Incentives, discounts, and bonuses

    Industry-leading training and development programs

    **Physical Requirements:**

    You must be able to:

    Speak, write, read, hear, and have good vision

    Regular on-site attendance and punctuality is required

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.

    This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.

    *Petroleum Service Corporation is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.*

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