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Fort Lauderdale

    Bilingual Customer Service Specialist - Fort Lauderdale, United States - RemX

    RemX
    RemX Fort Lauderdale, United States

    3 weeks ago

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    Description
    Job DescriptionJob Description


    RemX is proud to represent Worldwide organization seeking for a Customer Service Specialist to provide top notch personalized in a luxury showroom.


    As a Customer Services Representative, you will be assisting with general inquiries such as pricing, products, availability of inventory, delivery schedules, order confirmations, and invoicing and collections.


    Customer Service Specialist Responsibilities:
    Responsible for developing and maintaining customer relationships by handling different operative responsibilities.

    Processing, monitoring, and following up on customer purchasing orders.


    Ensuring effective service and administrative support to customers by providing material delivery information and following up on the order status, informing actively customers and sales team in case of discrepancies.


    Providing information to customers about material lead times, product availability, and pricing through efficient, prompt, and friendly communication with the aim of maintaining excellent customer service.

    Creation of invoices and corrections, if necessary, as well as returns of material.

    Scheduling visits to the showroom, leading material views & reservation of specific material.

    Solving customer issues from order to delivery and maintaining customer account receivables.

    Providing customer support over the phone, face-to-face, and via email.

    Performing analysis in SAP as requested by General Manager, Operations Manager or the sales/promotion force.

    Managing and maintaining the showroom; this includes ordering and stocking supplies needed, maintaining equipment, and placing marketing materials.

    Logging attending to daily visitors and events, recording each visitor/event into SalesForce.


    Support the sales team by, preparing sample shipments for customers and end-users, checking stock of materials when requested, as well as highlighting any possible stock issues that may arise to help them achieve and exceed sales targets.

    Other tasks upon request of the manager.

    Customer Service Specialist Required Experience:
    Use of SAP, ERP or order system

    High School Diploma/GED

    3+ years of experience in Customer Service.

    2+ years of experience with invoicing and order entry.

    high standard:
    Outlook, Excel, Word.


    Desired Experience:
    Customer Service experience in construction, manufacturing, distribution or related industry experience

    Bilingual English and Spanish a PLUS

    #J-18808-Ljbffr
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