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Fort Lauderdale

    Customer Service Specialist - Fort Lauderdale, United States - Lennox International Inc

    Lennox International Inc
    Lennox International Inc Fort Lauderdale, United States

    1 week ago

    Default job background
    Description

    Company Profile:
    Lennox (


    NYSE:
    LII) is an industry leader in energy-efficient climate-control solutions founded over a century ago on the principles of integrity and innovation.

    Dedicated to sustainability and creating comfortable, healthier environments for our residential and commercial customers while reducing their carbon footprint, we lead the field in innovation with our cooling, heating, indoor air quality, and refrigeration systems.


    Job Description:
    This specialist is responsible for handling incoming customer calls and fulfilling customer needs to ensure satisfaction. The specialist may also be asked to respond to e-mail inquiries.

    While providing outstanding customer service is the primary function, the person in this position may have the opportunity to sell or promote products and services.


    Duties include, but are not limited to:
    Process new orders based on customer requests.
    Track open orders to ensure completeness in a prompt manner.
    Check pricing and verify availability.

    Review and troubleshoot customer problems and initiate standard action for repair, replacement, return or field service as guided by customer service policies.

    Use a computerized system for tracking, information gathering and/or troubleshooting.
    Respond to customer inquiries, as needed, by referring them to published materials, secondary sources or more senior staff.


    Qualifications:
    Requires a high school diploma or an equivalent combination of education and experience. A bachelor's degree or equivalent is preferred.
    Excellent written and verbal communication skills, including effective listening skills.
    Ability to learn and understand technical terminology.
    Must be able to work in a fast-paced goal-oriented environment.
    Able to handle multiple tasks, stay organized, and focused on details.
    Requires limited knowledge of the organization, products, and/or services.
    Requires ability to navigate a computerized data entry system or other relevant applications.#J-18808-Ljbffr
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