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    Territory Manager - Oakland, United States - VESTIS

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    Description
    If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following page:
    The Territory Manager has responsibility of an assigned service territory with direct supervision of route representatives.

    Responsible for Territory service safety and results, including but not limited to, customer retention, growth of the business, loss and ruin, piece budget, employee retention, accounts receivable (AR) collection, customer renewals, Aramark direct sales, customer satisfaction, route sales and credits.


    Responsibilities/Essential Functions:
    Promote and sustain a safety culture
    Effectively evaluate, coach, and develop Route Sales Representatives (RSRs) in your territory
    Reports directly to a Service Manager or where a Sr. Territory Manager is present, will report to the Sr. Territory Manager. If neither are present, will report to the General Manager
    Create a pervasive sales culture that fosters team selling via Together-In-Growth (TIG) and Shared Lead programs
    Assist in the new account installations as directed by Service Manager and/or General Manager
    Manages day to day activities of customer service program(s) for the territory
    Visit all required customers each quarter to review growth and service opportunities
    Ensure RSRs respond to and resolve all service requests timely
    Sets clear expectations for customer service and leads by example
    60% of time is spent traveling with service professionals, on route conducting observations and visiting customer locations (required visits, TIG days and/or day to day situation follow up)
    Proactively follow up on accounts in jeopardy and resolve service concerns expeditiously
    Negotiate and secure renewal agreements with existing customers that protect pricing and profitability
    Recruit, select and hire Route Sales employees
    Completes in-person meetings with each RSR once per week to review trends, performance, coach and identify opportunities for improvement
    Delivers and participates in training to ensure customer retention and service goals are met
    Daily contact (via remote means) with RSRs to address any pending items/situations to ensure timely resolution.
    Attend meetings and complete necessary administrative work to improve customer satisfaction
    Coordinate collections for accounts receivables
    Protect and manage merchandise control processes
    Investigates and reports on all accidents or incidents, within 24 hours of notification

    Knowledge/Skills/Abilities:
    Demonstrated ability to successfully interface with a variety of organizational functions to get the job done
    Strong interpersonal, analytical, communication, and customer service skills
    Computer proficiency, including working knowledge of MS Office software
    Exposure to sales function preferred
    Considerable skills in management, human relations, and communication.

    Working Environment/Safety Requirements:
    Majority of time will be driving your own vehicle or company step-van to call on customers and supervise employees in the assigned service territory
    Will be exposed to weather conditions in the area (heat, wind, cold, rain, snow, etc.).
    Customer visitations may require walking, climbing stairs, pushing/pulling carts, exposure to weather conditions.

    Must be able to frequently lift and maneuver up to 50 pounds and occasionally up to 100 pounds, as well as load/unload product from a truck without assistance.

    Time will also be spent in a company office environment; with exposure at the loading dock, production and warehouse areas, exposure to vehicles for loading/unloading, and exposure to vehicle maintenance.


    Experience/Qualifications:
    High school diploma or equivalent
    Bachelor's degree in related field preferred or equivalent experience
    Two years of service and route-based industry experience, with proven track record for growing customer accounts
    Previous profit and loss accountability and/or contract-managed service experience preferred
    Significant customer interface and service experience
    Production planning, maintenance, or warehouse operations experience preferred.
    Open to relocation for advancement opportunities

    License Requirements/Certifications:
    Valid Driver's license
    Automobile insurance on personal vehicle
    Successful completion of criminal background, motor vehicle record, and drug screen checks.

    Commercial Vehicles Operation:


    Must be physically qualified to drive a Commercial Motor Vehicle and carry a medical examiners certificate (where required) stating such qualifications as dictated by Company, Federal (Such as FMCSR or Provincial regulations in the country in which the job duties will take place.

    Aramark offers a wide array of comprehensive benefit programs and services including medical, dental, vision, short and long term disability, basic life insurance, and paid parental leave.

    Employees are able to enroll in the company's 401k plan. Employees are eligible for 80 hours of vacation, 40 hours of floating holidays, and paid sick time every year. Employees will also receive 6 paid holidays throughout the calendar year.

    Compensation:


    The salary rate that Aramark reasonably expects to pay for this position ranges from $74,000 to $84,000, depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors.

    Additional compensation may include a bonus or commission.
    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

    However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

    41 CFR c)

    #J-18808-Ljbffr

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