Operations Administrator - Secaucus, United States - Global IT

Global IT

Verified Company

Secaucus, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Key Responsibilities

The Operations Administrator (OA) assists in maintaining solid customer relations through quality installations, excellent customer service, and superb problem-solving skills.

The OA works closely with sales and office personnel to ensure quality in their department. The OA will demonstrate strong organizational, communication, technical, and customer service skills.

The OA will handle requests, as described in the essential functions area, to ensure all needs are resolved both promptly and thoroughly.

Remain current on all product knowledge including but not limited to standard installations, technical service bulletins, and warranty repairs.

The OA will maintain expected service level agreements for all processes as outlined in Office's training modules, policies and procedures, and installation programs.

Qualifications:

Skills & Qualifications

1 year of experience of dealing with purchase orders, order entry, invoicing, and payroll
Some knowledge of or interest in logistics, asset management and project management and intermediate skills in Excel and power point and able to learn new systems quickly
Detailoriented, wellorganized, and accurate
Voluminous line entry into a customized sequel database tracking system, printing
Paying strict attention to taxation of various types of labor and materials, the associated tax codes, looking up counties where job took place if out of NYC
Able to input payroll against work orders and fill out payroll forms for certified payroll.
Exposure to three different systems (Hedberg, Jobtrax, 360 Facility, Procore)
Respond to all customer requests and complaints in a courteous and professional, and caring manner
Ensure that all customers feel they are a priority
Provide education to the customer
Maintain a clean, professional personal appearance at all times
Comprehensive knowledge of all existing and new Empire Office products
Ability to handle competing demands and to take initiative
Must be responsive to senior management and other internal/external clients
Excellent followup skills
Does not require supervision
Willing to work overtime, if necessary
Strong verbal and written communication skills
Team player attitude
Able to keep track of expenses for projects and staff