Poison Control Helpdesk Technician - Beltsville, United States - Immersive Concepts LLC

Immersive Concepts LLC Beltsville, United States

1 week ago

Description

Job Description

Full Job Description

Immersive Concepts is seeking a part-time help desk associate for a Poison Control Helpdesk. The Health Resources and Services Administration (HRSA) Poison Control Program (Program) was established in February 2000 under the Poison Center Enhancement and Awareness Act. Immersive Concepts services this program 24 hours a day, every day of the year. The ideal candidate will be able to provide poison call center services to both the general public and health care facilities. The help desk technician will work closely with other team members, including physicians, nurses, epidemiologists, and educators within the very specialized field of toxicology. This position doesn't require that you have experience with treating poison victims, however, the technicians are supporting the nationwide telephone dial plan infrastructure for the poison control centers. Training on the telephone routing system is provided. Some duties that are associated with this position:

Provide a report of the call routing changes/issues
Perform routing transactions upon request, on time, and in the correct time zones.
Complete emergency routing changes within 5 minutes of a request
Verify by phone and email with the PCC that will be providing the back-up services that the correct emergency routing was completed.
Troubleshoot service-related issues with the telecommunications vendor to resolve routing and technical issues
Follow up with the telecommunications provider in 2-hour intervals to ensure the timely resolution to the routing issue
Liaise with the PCCs, HRSA's OIT, and Poison Control Program as appropriate, to initiate routing changes or resolve routing issues.
Participate in training conducted by the Poison Control Program and telecommunications provider to stay updated on processes and system changes

MINIMUM REQUIREMENTS

Education: HS Diploma
Experience: 3 years relevant experience

About Immersive Concepts: Immersive Concepts, LLC is a minority-owned 8(a) and HUBZone-certified multi-discipline consulting firm. We pride ourselves in providing a broad range of top quality services to our customers including IT Strategic Management Consulting, Unified
Communications, Technical Innovation Services, Audio Visual Design and Integration, Relocation Services, and Construction. Our diverse team of highly trained, experienced and dedicated professionals bring years of experience to every project and are poised to accept and tackle the most challenging of client requirements in any field. Immersive Concepts focuses on developing it's services and products in two ways, by creating specialized solutions designed to meet our clients' needs based on assessment results; and delivering a quality product or service that fulfills that requirement.

In meeting each goal, Immersive Concepts is dedicated not only to the resolution of complex problems but also to providing quality and timely service. While Immersive Concepts offers a broad range of services, we provide just one standard performance: Excellence

Immersive Concepts is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories.

As a government contractor, Immersive Concepts abides by the following provision.

Pay Transparency Nondiscrimination Provision
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of the other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c).

Immersive Concepts LLC. is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters If you'd like to view a copy of the company's affirmative action plan or policy statement, please email If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail or call toll-free This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

Helpdesk Technician

4 days ago

Digital Industry Silver Spring, United States

Full Time · - Silver Spring, MD · **Type**: Full-time · **Compensation/Pay**: $22 to $29 per hr - Commensurate with Experience · **Essential Duties and Responsibilities**: · This position is for a helpdesk technician who can support and troubleshoot ongoing I.T. operations. The r ...
Helpdesk Technician

1 day ago

Quantum Dynamics, Inc. Washington, United States

**Company Description** · Quantum Dynamics, Inc. (Quantum) is a Woman-Owned Small Business (WOSB) headquartered in McLean, Virginia. The company is a service-oriented firm with a rich corporate history of quality, responsive service and multi-disciplinary staff having the requisi ...
Helpdesk Technician

2 weeks ago

Insight Global Reston, United States

Insight Global is hiring for a Help Desk Technician to join our client in Reston, VA to help troubleshoot and maintain their Windows OS environment, and work with internal employees and stakeholders to resolve IT issues. You will work on a team of 8-9 technicians to provide techn ...
Helpdesk Technician

3 hours ago

22nd Century Technologies Inc. Alexandria, United States

Positions: Tier II helpdesk technician · Location: Alexandria, VA · Duration: Long Term · Client: Federal · Clearance: Secret · Certifications: Sec+ · Job description: · Provide support in a Mission Critical environment. · Make suggestions for training needs and opportu ...
Helpdesk Technician

5 days ago

L3Harris Herndon, United States

Helpdesk Technician · Description · L3Harris is dedicated to recruiting and developing diverse, high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris pro ...
Helpdesk Technician

2 weeks ago

Quantum Dynamics, Inc. Washington, United States

Job Description · Job DescriptionCompany Description · Quantum Dynamics, Inc. (Quantum) is a Woman-Owned Small Business (WOSB) headquartered in McLean, Virginia. The company is a service-oriented firm with a rich corporate history of quality, responsive service and multi-discipli ...
Helpdesk Technician

1 week ago

Mount Indie Washington, United States

Job Description · Job DescriptionMount Indie is looking for aHelp Desk Technician to join a team providing 24x7x365 IT support to our mission-critical government customer.You will be the front line of defense for all IT related issues and support. · Required Qualifications: · Act ...
IT Helpdesk Technician

1 day ago

ServBeyond Solutions Catonsville, United States

Job Description · Job DescriptionSalary: $56,000 · This is an excellent opportunity to work in a fast-paced, team-oriented environment. We focus on providing IT Services to Federal, State, and Local Government agencies. · The position comes with the following benefits: · 3 weeks ...
Helpdesk Technician-Evening

2 weeks ago

Guidehouse Annapolis Junction, MD, United States

IT Architecture/Cloud · Travel Required : · Facilitate the design and configuration for Human Capital Management (HCM) transformation effort within the US Intelligence community. · Align system configuration to HR processes and policies. · Lead the implementation and configur ...
Helpdesk Support Technician

3 weeks ago

CACI International Curtis Bay, United States

Helpdesk Support Technician · Job Category: Information Technology · Time Type: Full time · Minimum Clearance Required to Start: Secret · Employee Type: Regular · Percentage of Travel Required: Up to 10% · Type of Travel: Local · * * · CACI is seeking a Help Desk Support ...
Helpdesk Support Technician

1 day ago

CACI Baltimore, United States

Helpdesk Support TechnicianJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: SecretEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Local* * *CACI is seeking a Help Desk Support Technician who will provide te ...
Helpdesk Support Technician

1 week ago

TEKsystems Owings Mills, United States

Top Skills · Active Directory · Ticketing System · Windows 10 · Microsoft Office Suite · VPN Support · VDI Support · Remote Tool · Printer Support · Customer Service · Description · This person will be providing phone and remote technical support to users across the co ...
Tier I Helpdesk Technician

1 week ago

LinTech Global, Inc. Alexandria, United States

Job Description · Job DescriptionTier I Helpdesk Technician · LinTech is looking for a Tier I Helpdesk Technician to provide services to support The Department of Defense Office of Inspector General · Position Location · Alexandria, VA · Job Description: · The Technician shall pr ...
Sr. Helpdesk Technician – IT Asset Management

1 week ago

Networking For Future (NFF) Alexandria, United States

About NFF · Networking for Future, Inc. (NFF) is a Washington, DC based company offering a performance-focused approach to delivering transformational IT business solutions. We take pride in keeping users productive and engaged by providing business and IT teams with the solution ...
Sr. Helpdesk Technician Tier II

1 week ago

Networking For Future (NFF) Alexandria, United States

About NFF · Networking for Future, Inc. (NFF) is a Washington, DC based company offering a performance-focused approach to delivering transformational IT business solutions. We take pride in keeping users productive and engaged by providing business and IT teams with the solution ...
Helpdesk Technician, NOC Tier 2

2 weeks ago

Patriot, LLC Washington, United States

Job Description · Job DescriptionPatriot, LLC is looking for a Helpdesk Technician NOC Tier 2 to support our client's mission. · RESPONSIBILITIES · • Receive and resolve Level 1 requests via phone, e-mail and Service Now ticket system; escalate alerts to appropriate personnel, re ...
Tier 2 Helpdesk Technician/Jr DBA

1 week ago

ResolveSoft Inc Washington, United States

Job Description · Job DescriptionWe are seeking a Tier 2 Helpdesk Technician/Jr DBA to join our team You will resolve application, access and · database related issues for your clients. · Responsibilities: · Provide technical assistance to web application users. · Resolve technic ...
Vtc Technician

2 weeks ago

Immersive Concepts LLC Washington, United States

Immersive Concepts is seeking a qualified VTC Technician that can support a DOD client mission. The responsibilities are as follows: · **Responsibilities** · - Troubleshoot and resolve escalated technical issues and helpdesk tickets. · - Organize, prioritize, and assist with dail ...
IT Field Technician

2 weeks ago

Dynamic Network Solutions Washington, United States

**GENERAL SUMMARY**: · Field Technician (Service Team), reporting to Dynamic Network Solutions Team Lead, is responsible for maintaining user uptime and improving their computing experiences through proactive remote monitoring, maintenance and problem identification and resolutio ...
Badging Technician

2 weeks ago

THE WHITESTONE GROUP Washington, United States

**Job description** · The Whites Group Inc. is an industry leading security company providing services to the U.S. Government. The company is currently seeking to hire a Badging Technician · - Unarmed for a federal contract in Washington, DC · Minimum Requirements · - Strong cust ...