Collection Services Lead - Milwaukee, United States - ManpowerGroup

Description

Build your career with ManpowerGroup as we connect human potential to the power of business. Through regular, honest, and meaningful career conversations, and other tools designed to guide self-discovery, we'll help you become an expert in Leading a Collections Service team and forge a career path that's right for you. All while:

What's In It For You

· Getting the rewards you deserve. Our compensation includes a culture that recognizes and celebrates the contribution of our colleagues in meaningful ways that support their well-being and lifestyle, including:

o Competitive base salary

o Comprehensive benefits include Medical, Dental, Life, Vision and Disability insurance

o 401K with a Company match

o 20 days paid time off

o Gym membership discounts

o Pet insurance

· Being part of an inspiring culture. We value and encourage the broad range of perspectives and capabilities our employee diversity brings to our organization and to our stakeholders. Fostering an inclusive culture is about more than just policies - it's about making sure that we create an environment where talent from all backgrounds can thrive and feel comfortable so they can advance their careers and our business.

o Our six Business Resource Groups are just one way our employees can continue to build our culture of diversity, equity, inclusion and belonging.

o We are consistently recognized for our diversity as a Best Place to Work for Women, Inclusion, Equality and Disability, and in 2021 ManpowerGroup was named one of the World's Most Ethical Companies for the 12th year - all confirming our position as the brand of choice for in-demand talent.

· Building your Career with Purpose

o We know your continued development fuels our future success. We'll help you grow into an expert in your field. Afterall, unlocking talent is what we do. With training, coaching and mentoring opportunities, we empower our employees with the tools they need to reach their professional goals.

How You'll Make an Impact as a Collections Services Lead

· Lead day to day activities associated with collection of escalated past due accounts and maintaining accounts within established credit limits for entire portfolio. Provide guidance and coordinate activities related to staff workflow activities and day-to-day routine matters. Provide input on team member performance on an on-going basis. Identify and pursue process and implementation improvements within the department. Proactive review of accounts to ensure proper steps are taken to mitigate delinquency and risk of bad debt write off. To oversee and improve workflow processes of supporting positions to contribute to the reduction of DSO for assigned accounts.

· Most decisions impact multiple jobs and employees within the department, closely linked departments and customers of functional area. Collection Lead decisions impact field offices that provide services to corporate accounts. Recommendations can have a financial impact to the field and clients.

· The performance of this job will impact the clients' perception of ManpowerGroup and its ability to service them as promised. Operation Services Leads manage a portfolio of National and Key accounts that can range from $50 Million to $200 Million annually.

· Provided with infrequent supervision and does not formally supervise anyone else, but is generally self-directed. Provides guidance and serves as a resource to team members on workflow and day-to-day routine matters. Provides input on team members' performance. This position reports to the Collection Services manager/BPO who in turn reports to the Director.

· Provide accurate scheduled and ad hoc reporting for clients or internal ManpowerGroup clients.

· Proactive review of accounts to ensure proper steps are taken to mitigate risk of write off.

· Mediate issues between client and other ManpowerGroup Home Office departments with emphasis on ensuring invoice accuracy in order to improve the invoice to pay cycle.

· Initial review of adjustments, refunds, write off's before going to manager for approval.

· Oversite of AR for entire portfolio of accounts for all LOB's, including, but not limited to tasks below

· Oversite of on and offshore resources/Coordinators

· Point of escalation for the coordinators, field, and sales

· Use critical thinking and independent decision making to resolve complex client issues.

· Lead, develop and train staff. Collaborate with offshore Leads to enhance knowledge.

· Lead and/or participate in special projects that improve the productivity and efficiency of ManpowerGroup's collection strategy.

· The position requires the ability to multi-task. Advanced collection experience required. Work procedures are not always well established, so there is a requirement for interpretation and adaptation in the application of independent judgment around solutions and decision-making. Position requires professional expertise or knowledge in a functional area/specialty.

· Operates under little general direction with guides of general practice, established policies and procedures but requires application of independent critical thinking and judgment. Responsible for recommending ways to improve own workflow and the workflow and processes of the department.

Location: This role is located at our Global Headquarters in Milwaukee, WI and is a hybrid opportunity.

Qualifications

What you'll bring with you

AKA candidate requirements:

· Bachelor's degree required, or 5 years relevant work experience in lieu of degree.

· 3-5 years related experience (account management, client support, accounting/finance.)

· The individual must be proficient in Microsoft Word and Excel.

· Demonstrated ability to analyze information, data, and other sources to determine courses of action.

· Ability to think strategically with strong, independent decision making

· Ability to deliver the highest standard of customer service

· Advanced collection experience

· Strong interpersonal skills

· Proven leadership capabilities

· Strong organizational skills: ability to manage time to complete work by deadlines; ability to manage multiple tasks/account work simultaneously

Join us

Apply Now to begin YOUR Career with Purpose

About Us

ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis and Talent Solutions – creates substantially more value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent. For more information, visit .

Our Commitment

ManpowerGroup is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation and related medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status.

A strong commitment is made by each employee and is necessary to ensure equal employment opportunity for all. ManpowerGroup is an inclusive workplace that will recruit, hire, train, and promote persons of all job titles, and ensure all other personnel actions are administered without regard to non-merit-based characteristics of individuals.

Reasonable accommodation during the interview process can be provided. Contact for assistance.