Collection Services Lead - Milwaukee, United States - ManpowerGroup

ManpowerGroup
ManpowerGroup
Verified Company
Milwaukee, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
Build your career with ManpowerGroup as we connect human potential to the power of business.

Through regular, honest, and meaningful career conversations, and other tools designed to guide self-discovery, we'll help you become an expert in Leading a Collections Service team and forge a career path that's right for you.


All while:
What's In It For You
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Getting the rewards you deserve.
 Our compensation includes a culture that recognizes and celebrates the contribution of our colleagues in meaningful ways that support their well-being and lifestyle, including:


  • Competitive base salary
  • Comprehensive benefits include Medical, Dental, Life, Vision and Disability insurance
  • 401K with a Company match
  • 20 days paid time off
  • Gym membership discounts
  • Pet insurance
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Being part of an inspiring culture. We value and encourage the broad range of perspectives and capabilities our employee diversity brings to our organization and to our stakeholders. Fostering an inclusive culture is about more than just policies - it's about making sure that we create an environment where talent from all backgrounds can thrive and feel comfortable so they can advance their careers and our business.

  • Our six Business Resource Groups are just one way our employees can continue to build our culture of diversity, equity, inclusion and belonging.
  • We are consistently recognized for our diversity as a Best Place to Work for Women, Inclusion, Equality and Disability, and in 2021 ManpowerGroup was named one of the World's Most Ethical Companies for the 12th year all confirming our position as the brand of choice for indemand talent.
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Building your Career with Purpose

  • We know your continued development fuels our future success. We'll help you grow into an expert in your field. Afterall, unlocking talent is what we do. With training, coaching and mentoring opportunities, we empower our employees with the tools they need to reach their professional goals.

How You'll Make an Impact as a Collections Services Lead

  • Lead day to day activities associated with collection of escalated past due accounts and maintaining accounts within established credit limits for entire portfolio. Provide guidance and coordinate activities related to staff workflow activities and daytoday routine matters. Provide input on team member performance on an ongoing basis. Identify and pursue process and implementation improvements within the department. Proactive review of accounts to ensure proper steps are taken to mitigate delinquency and risk of bad debt write off. To oversee and improve workflow processes of supporting positions to contribute to the reduction of DSO for assigned accounts.
  • Most decisions impact multiple jobs and employees within the department, closely linked departments and customers of functional area. Collection Lead decisions impact field offices that provide services to corporate accounts. Recommendations can have a financial impact to the field and clients.
  • The performance of this job will impact the clients' perception of ManpowerGroup and its ability to service them as promised. Operation Services Leads manage a portfolio of National and Key accounts that can range from $50 Million to $200 Million annually.
  • Provided with infrequent supervision and does not formally supervise anyone else, but is generally selfdirected. Provides guidance and serves as a resource to team members on workflow and daytoday routine matters. Provides input on team members' performance. This position reports to the Collection Services manager/BPO who in turn reports to the Director.
  • Provide accurate scheduled and ad hoc reporting for clients or internal ManpowerGroup clients.
  • Proactive review of accounts to ensure proper steps are taken to mitigate risk of write off.
  • Mediate issues between client and other ManpowerGroup Home Office departments with emphasis on ensuring invoice accuracy in order to improve the invoice to pay cycle.
  • Initial review of adjustments, refunds, write off's before going to manager for approval.
  • Oversite of AR for entire portfolio of accounts for all LOB's, including, but not limited to tasks below
  • Oversite of on and offshore resources/Coordinators
  • Point of escalation for the coordinators, field, and sales
  • Use critical thinking and independent decision making to resolve complex client issues.
  • Lead, develop and train staff. Collaborate with offshore Leads to enhance knowledge.
  • Lead and/or participate in special projects that improve the productivity and efficiency of ManpowerGroup's collection strategy.

Location:
This role is located at our Global Headquarters in Milwaukee, WI and is a hybrid opportunity.

Qualifications - External
What you'll bring with you
- _Bachelor's degree required, or 5 years relevant work experience in lieu of degree._
- _3-5 years related experience (account management, client support, accounting/finance.)_
- _The individual must be pr
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