- Answers service phones and schedules appointments, as needed
- Greets customers that come into the dealership and inquires as to the reason for their visit
- Determines necessary services by listening to the customer's description of concerns
- Verifies warranty and service contract coverage and explains provisions and exclusions
- Provides cost estimates
- Prepares a work order with specific details and assigns it to a technician
- Maintains customer rapport by answering questions regarding condition of the vehicle, wait time, work completed, and cost
- Maintains service records
- Enters customer's information in to the dealership database, prints out invoices, and processes customer payments.
- Remain drug and alcohol free while on Company premises and within the scope of duty
- Understand and comply with all Sanco Enterprises policies and procedures
- Observe safety and security policies and procedures and use equipment and materials accordingly
- Duties may be added, deleted, or modified at any time, at the discretion of management, via written, verbal, formal, or informal means
- Problem Solving – identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains necessary communication
- Interpersonal Skills – maintains open communication with fellow employees, supervision, and management, remains open to others' ideas and exhibits willingness to try new things
- Planning/Organizing – prioritizes and plan work activities and uses time efficiently
- Quality Control – demonstrates accuracy and thoroughness and monitors own work to ensure quality
- Adaptability – adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays, or unexpected events
- Dependability – consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance
- Professionalism – maintains a professional appearance and attitude at all times
- Requires a high school diploma or equivalent
- Transportation refrigeration product knowledge is a plus
- Basic computer skills
- Exceptional telephone etiquette skills
- Strong customer service skills
- Strong organizational skills
- Apply good judgment in recognizing scope of authority
- Able to read and interpret billing statements and work orders
- Communicate clearly and effectively
- This job operates in a parts store/repair shop environment
- This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
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Service Advisor - Springfield, United States - Sanco Thermo King
Description
Job Description
Job Descriptionessential functions:
company-wide expectations:
core competencies:
The strategic skills listed below are needed to perform the job satisfactorily.
knowledge, education and/or experience:
skills:
abilities:
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