Service Advisor - Springfield, United States - Scott Kia Of Springfield

Scott Kia Of Springfield

Verified Company

Springfield, United States

7 hours ago

Posted by:

Mark Lane

beBee recruiter

Description

Take Your CAREER to the Next Level - Advancement Opportunities Available:
Scott Kia of Springfield is looking for an experienced Service Advisor who is ready to take the next step in their career

A valid State Driver's License and the ability to pass a pre-employment criminal background check are required for employment.

What Will I Do Every Day?

Set, confirm, and prepare for appointments with customers so they can have a great service experience
Meet or exceed targeted sales goals & the targeted customer satisfaction index
Greet customers in a friendly manner when they arrive
Determine vehicle needs based on customer information and a vehicle walkaround, inspections, and test drives
Use a consultative selling process to assist customers in planning for the ongoing required maintenance of their vehicle
Produce repair orders for customers, including cost and time estimates, with full transparency
Communicate frequently with technicians and parts associates to ensure timely completion of work
Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
Follow up with customers to ensure satisfaction
Gain superior product knowledge to effectively help customers
Provide an exceptional customer experience to drive loyalty

What are the requirements for this job?

High school diploma or equivalent
Proven ability to provide an exceptional customer experience
Ability to set and achieve targeted goals
Prior sales experience is preferred but not required
Demonstrated communication, consultative, interpersonal, and organizational skills
The willingness to follow up with customers
Experience and desire to work with technology
Valid instate driver's license and an acceptable, safe driving record

BENEFITS: