Customer Service Representative - Fort Wayne, United States - Clarios

Clarios

Verified Company

Fort Wayne, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Customer service plays one of the most important roles in maintaining a positive company experience for customers.

As the main point of contact for customers, members of customer service handle every order and situation in a personable and professional manner to ensure the customer is satisfied.

Customer Service Representatives are the primary liaison for Original Equipment and Aftermarket customers, they provide product information, resolve order related issues, coordinate credits/returns for deficiencies in quality/service, and effectively manage customer delivery and on time metrics.- Perform daily customer account checks and update customers on necessary shipment or production changes.- Effectively communicate with customers through various channels.- Build expert and dynamic product knowledge and/or the ability to quickly acquire product information to answer customer questions.- Document and resolve or escalate customer complaints effectively and efficiently.- Process order changes, cancellations, and special orders.- Track customer KPI's and metrics to ensure 100% compliance with customer requirements.- Manage Original Equipment customer accounts by coordinating order confirmation and production scheduling.- Research information using available resources to satisfy customer inquiries and provide prompt resolutions.- Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to deliver exceptional experiences nurture lasting relationships.- Support production control by performing cycle counts on parts and materials if needed, ensuring product OCV meets quality specifications, and separating product that can be utilized on additional orders.

Required Experience:

years' experience in customer service, preferably in manufacturing with heavy emphasis on sales, distribution, manufacturing, and end-user.- Strong communication skills., written and verbal.- Basic math skills.- Computer Skills.- Problem solving and conflict resolution skills.- Attention to detail, multi-tasking, and time management skills.- Able to work individually and as a team.- Ability to work independently with little supervision.- High School diploma or equivalent required, college degree preferred.

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What you get:

Medical, dental and vision care coverage and a 401(k) savings plan with company matching all starting on date of hire
Tuition reimbursement, perks, and discounts
Parental and caregiver leave programs
All the usual benefits such as paid time off, flexible spending, shortand longterm disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
Global market strength and worldwide market share leadership
HQ location earns LEED certification for sustainability plus a fullservice cafeteria and workout facility

Who we are:
Clarios is the creator behind the world's most recognizable car battery brands.

We are the car battery found in most new vehicles including leading brands such as Ford, General Motors, Toyota, Honda, and Nissan.

Our 16,000 employees develop, manufacture, and distribute batteries for virtually every type of vehicle. We recover, recycle, and reuse up to 99% of our battery materials, leading sustainability practices in our industry. Clarios, formerly Johnson Controls Battery Group, is currently a Brookfield portfolio company. Learn more about us at

We are an Equal Opportunity Employer and value diversity in our teams in terms of work experience, area of expertise, gender, ethnicity, and all other characteristics protected by laws in the countries where we operate. For more information on our commitment to sustainability, diversity, and equal opportunity, please

read our latest report