- Employee Engagement: Foster a positive work environment, promoting teamwork, and addressing any concerns to maintain high levels of employee engagement.
- Employee Development: Identify individual development opportunities and provide support and resources for helping team members accomplish their personal and professional goals.
- Goal Setting and
- Resolving on
- Deliver and
- Resolve Customer Issues: Be an escalation point of contact and a subject matter expert when employees and customers need help.
- Productivity Management: Ensure efficient resolution of customer issues while maintaining high quality. Identify ways to improve team and organizational efficiency.
- Staffing: Plan ahead and optimize real-time capacity management to ensure timely service delivery.
- Decision-Making: Make informed decisions aligning with Raisin policies and benefiting both customers and the organization. Identify process issues and collaborate across functions to find sustainable solutions.
- Communication Skills:
- Internal and
- Customer Communication: Ensure communication with customers meets and exceeds expectations. Find ways to improve customer communication to enhance satisfaction, reduce complaints, and improve loyalty.
- Bachelor's Degree in relevant field is preferred; additional years of relevant experience may be considered in lieu of a degree.
- Financial Service experience is a must.
- 5+ years experience with 2+ years in a Team Leader role in a Financial Services, Service center/Contact center.
- Proven ability to build, motivate and lead a Customer service team. Experience in a remote or hybrid work environment is preferred.
- Excellent verbal and written communication skills
- Strong critical thinking skills to make well-informed decisions by weighing evidence, considering alternatives, and anticipating potential consequences
- Ability to interact with customers while staying calm under pressure, in volatile and demanding situations.
- Proven ability to build positive relationships and find agreeable solutions in tough/conflict situations.
- Strong analytical and data management skills.
- Flexible working hours and 28 vacation days.
- Personal training budget of $2,000 and 4 full training days per year.
- Access to Babbel for continuous learning.
- Company 401k contribution of 5%.
- Healthcare coverage contribution, including medical, dental and vision.
- Commuter benefits and flexible working from home policy.
- Regular team events and yearly Summer and Winter Party.
-
Customer Service Representative
6 days ago
R1 RCM Provo, United States Full timeLocation: Utah Valley · Shift: Monday-Friday 6:00am-2:30pm. · As our Customer Service Representative, you'll work to help our patients check into the hospital. It's fast-paced on occasion and you'll be the person they rely on to answer questions during registration. You'll build ...
-
Customer Service
1 day ago
Public Storage Orem, United States Full timeJob DescriptionOur Property Managers get to work independently at multiple locations; spending time both inside and outside · We assess customer storage needs and make suggestions, including selling packing and moving supplies · Daily storage unit inspections to confirm inventory ...
-
Customer Service Representative
4 weeks ago
EcoShield Pest Solutions Provo, United StatesOverview · The Shield Co. Management / EcoShield Pest Solutions is one of the fastest growing pest control companies in the country Simply stated, we provide comprehensive solutions for pest-free living, but our purpose is to spread happiness. We accomplish that by delivering ab ...
-
Cashier/Customer Service
2 weeks ago
Sportsman's Warehouse Provo, United StatesDetails · ID: 20027 · Posted: 05/01/2024 · Expires: 05/30/2024 · Department: Customer Service · Shift Info · Type: Part-time · Shift(s): Varies · Hours: 9:00am - 6:00pm · Wage Info · Wage/Salary:N/A · Wage/Hourly: $11.00 · Description · Purpose of Position: · A Cashier/Customer S ...
-
Customer Service Lead
4 weeks ago
Progress Mfg. Inc. Provo, United States**Customer Service Lead** · Customer Service Provo, Utah Department **Customer Service** Compensation **$45,000 - $52,000 DOE** Apply today Our lead customer service representative is responsible for managing Progress Mfg. customer service staff. To assist in daily operations an ...
-
Customer Service Rep
2 days ago
ARS-Rescue Rooter Provo, United StatesAt ARS, the value of your customer service delivery will never go unnoticed, the opportunity for career advancement is abundant. We are seeking a few incredible people to join our Call Center Team that is known to set the standard for customer suppor Customer Service, Service, Su ...
-
Customer Service Agent
4 weeks ago
Business Credentialing Services, Inc. Provo, United States**Customer Service Agent - Software** · at BCS Careers Provo, Utah, United States **Salary:** up to $26 an hour · **Call Center position in Software Startup** · total pay: $14 - $26 an hour · base: $14 - $16 an hour · sales bonus: additional $7 - $10 an hour · flexible sche ...
-
Customer Service Representative
1 week ago
Serenity Healthcare, LLC Provo, United StatesCustomer Service Representative · Onsite - Provo, UT · Learn how healthcare should be delivered - help people - build a career - no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providi ...
-
Customer Service Representative
1 week ago
Serenity Healthcare, LLC Provo, United StatesCustomer Service Representative · Onsite – Provo, UT · Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providi ...
-
Customer Service Representative
4 days ago
Serenity Healthcare Provo, United StatesJob Description · Job DescriptionCustomer Service Representative · Onsite – Provo, UT · Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing th ...
-
Customer Service Supervisor
2 weeks ago
Serenity Healthcare Provo, United StatesJob Description · Job DescriptionCustomer Service Supervisor · Location: Provo, UT · Are you ready to lead a team that plays a pivotal role in transforming lives and revolutionizing healthcare? Serenity, a leader in healthcare technology, is seeking a dynamic and mission-driven C ...
-
Customer Service Representative
2 weeks ago
FatCats Provo, United StatesJob Description · Job DescriptionCustomer Service Representative · Starting Pay Range: $10-$11/Hour · Full Time/Part Time: Part Time · Availability: Must be available for evening shifts. · Benefits: 401k; Holiday Pay; Team Member Perks and Discounts · We are looking for an energ ...
-
Customer Service Representative
1 week ago
R1 RCM Provo, United StatesLocation: Intermountain Hospitals, On-Site · Shift: Variety of Shifts · As our Customer Service Representative, you'll work to help our patients check into the hospital. It's fast-paced on occasion and you'll be the person they rely on to answer questions during registration. You ...
-
customer service representative
1 week ago
Family Dollar Provo, United StatesFamily Dollar W CENTER STREET [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash re ...
-
Customer Service Representative
1 day ago
Careers Provo, United States Full timeSalary base: $16 an hour · monthly sales bonus: 8% (~ $2,000 per month) · Total compensation $32,000 - $65,000 per year · flexible schedules and ability to work remotely 3 out of 5 days per week (Tuesdays and Wednesdays are in office) · Customer Care Support Representative - ...
-
Customer Service Supervisor
10 hours ago
Serenity Healthcare Provo, United StatesJob Description · Job DescriptionCustomer Service Supervisor · Location: Provo, UT · Are you ready to lead a team that plays a pivotal role in transforming lives and revolutionizing healthcare? Serenity, a leader in healthcare technology, is seeking a dynamic and mission-driven C ...
-
MyWebsite Customer Service Representative
4 weeks ago
IONOS Inc Provo, United StatesCustomer Service · Provo, UT, USA · Base + Commission · Full Time · *Benefits Eligible* · Do **YOU** · Do **YOU** · Do **YOU** · Do **YOU** · Then **WE** want to meet **YOU** · **100% work from home** · IONOS Inc. (*formerly 1&1 IONOS)* is a subsidiary of United Intern ...
-
TSA Customer Service Representative
3 weeks ago
Staples Provo, United States**TSA Customer Service Representative** · **Function: Retail Locations** · **Address: 971 South University Drive** · **City / State: Provo, UT US** · **Date Posted: February 4, 2022** · **Type: Full-time** · **Permanent / Contract: Regular** · **Job Number: ** · Staples C ...
-
Customer Service Onsite Orem
1 day ago
Foundever™ Orem, United StatesLocation Requirements · You may be asked to work at our Orem Site location 545 E University Pkwy, Orem, UT 84097 · Sykes and Sitel are now FoundeverTM · At Foundever, we deliver leading CX solutions to global industry clients, including customer service, technical support and wa ...
-
Customer Service Onsite Orem
5 days ago
Sitel Orem, United StatesLocation Requirements · You may be asked to work at our Orem Site location 545 E University Pkwy, Orem, UT 84097 · Sykes and Sitel are now FoundeverTM · At Foundever, we deliver leading CX solutions to global industry clients, including customer service, technical support and wa ...
Team Lead Customer Service - Utah, United States - Raisin
Description
Leadership and Team Development:
Team Performance Management:
Provide ongoing constructive feedback, coaching, and training to improve individual and team performance.
Performance Reviews:
Establish clear performance expectations and conduct regular performance reviews.
Customer Service Delivery:
Service Level Management:
Ensure customer requests (Phone/Email) are answered promptly and that service level expectations are met.
First Contact:
Minimize the need for customers to call back by resolving issues on the first attempt. Identify topics of repeat contact and implement sustainable solutions.
Improve Customer Satisfaction:
Maintain high levels of customer satisfaction through effective communication and problem resolution. Analyze root causes of customer issues and implement solutions to resolve them.
Operational Efficiency:
Call Quality Monitoring:
Regularly monitor calls to ensure adherence to company policies, procedures, and compliance standards. Provide coaching to improve performance.
Collaborative Problem Solving:
Own Customer Issues:
Identify, research, and resolve complex customer issues, providing timely and effective solutions. Demonstrate the ability to handle escalations and disputes effectively.
External Communication:
Deliver clear and effective communication within the team and with other stakeholders internally and externally.
At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable.
As part of our US team, you will benefit from: