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    client service manager - Baltimore, United States - Compass Group

    Compass Group
    Compass Group Baltimore, United States

    1 week ago

    Compass Group background
    Description
    Canteen

    We are hiring immediately for a

    Client Service Manager position.
    This role will require travel to account locations. Candidate should should reside in MD., DC., CT., NY., or Boston areas.


    Note:
    online applications accepted

    only .

    Schedule :
    Monday - Friday based on business needs.
    $ $75000 / year
    Company Car and gas card
    Field incentive bonus eligible

    The Client Services Manager has direct customer service contact with our clients in support of our vending programs by analyzing business performance and developing and executing new programs.


    This position assists in operational set-up, expediting day-to-day service problems, preparing Executive Summaries, proformas and conducting financial analyses and making recommendations to improve profitability.


    The goal is to provide outstanding service to our customers that builds and sustains long-term relationships and results in high customer satisfaction and contract renewals and extensions.

    Position is generally Monday through Friday but during busy periods, weekend work may be necessary. Suggested workday is a 7AM to 4PM day although this schedule may be adjusted due to business needs. This is a field-based position with daily client/site visits. On occasion there could be a need to travel and stay overnight based on the business needs.

    About Canteen:
    Canteen brings break time to everyone.

    We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees.

    Canteen's solutions include markets, office coffee and snacks, unattended retail, and culinary.

    Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our

    growth . Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we'll supply the

    opportunity

    and innovation.

    Together, we'll continue to transform our industry.
    Come for the job, stay for the career. We are Canteen
    Job Summary

    This individual will guarantee the delivery of outstanding service to our clients with the end goal of building and sustaining long-term relationships and customer satisfaction.


    Key Responsibilities:
    Provides continued high standard of service and communication to maintain client base
    Surveys existing accounts for new opportunities
    Manipulates data as needed for internal business reviews/meetings
    Performs an ongoing analysis of the portfolio of business managed by analyzing the vendor, client and sector financial performance
    Manages internal resources to problem solve for issues that have happened in the field
    Serves as liaison between client and sector to ensure all relevant information is communicated
    Performs other duties as assigned

    Qualifications:
    Bachelor's Degree
    3-5 years of experience
    Demonstrated ability to prepare, analyze and present complex business reviews to Clients
    Excellent interpersonal communication and negotiation skills coupled with a strong customer service orientation
    Demonstrated ability to use analytical and intuitive judgment and sound decision making
    Strong problem solving skills
    Strong computer software skills required, specifically in the areas of Microsoft Word and Microsoft Excel
    Associates at Canteen are offered many fantastic benefits.
    Full-time and part-time positions offer the following benefits to associates : Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
    Full-time positions also offer the following benefits

    to associates:
    Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

    About Compass Group:
    Achieving leadership in the foodservice industry

    Compass Group is an equal opportunity employer.


    At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

    Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation


    Disclaimer:

    this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position.

    While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.


    We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

    Applications are accepted on an ongoing basis.
    Canteen maintains a drug-free workplace.

    Req ID:1299033

    Canteen

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