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Chamblee

    Bilingual Software/QA Tester - Chamblee, United States - Wisemen Multimedia, LLC

    Wisemen Multimedia, LLC
    Wisemen Multimedia, LLC Chamblee, United States

    1 week ago

    Default job background
    Full time
    Description
    We are seeking an experienced Bilingual Software/QA Tester.

    This qualified individual will be responsible for supporting Live Assistance (LA) Workstream Leads in testing voice/voicebots and other contact center channel applications (e.g., chat/chatbots, Agent Desktop, E-Mail) for compliance with standards, ensuring workstream deliverables comply.

    The selected candidate must be able to travel onsite (local office) one day a week.


    What you will do:

    • Define, document, and execute compliance test cases
    • Draft and/or Contribute to the preparation of compliance enterprise life-cycle artifacts
    • Conduct compliance demonstrations using IRS accessibility tools (e.g., JAWS, Dragon, Zoom Text).
    • Manage test cases and testing using the IRS Enterprise Life-Cycle Management (ELM) tool
    • Systems Integration & Testing
    • Software QA Testing
    • Web Application testing/maintenance of applications and support processes
    • Develop and execute test scripts for functional testing of chatbots in Spanish and English
    • Create and execute test scripts for functional testing
    • Provides test area with parameters for sample testing and specifies tests to be performed.
    • Compiles data and defines changes required in testing equipment, testing procedures, manufacturing processes,
    or new testing requirements.

    • Consults with the development and/or requirements team to coordinate and test applications.
    • Performs analysis, diagnostics, and preliminary evaluations of products.
    • Develops testing procedures, test plans, scripts, scenarios, functional tests, regression tests, and deployment tests
    Required Qualifications:

    • Bachelor's degree and at least 2 to 4 years of quality assurance/testing experience.
    Additional years of experience may be accepted in lieu of the degree.

    • At least 2 years of experience testing tools used at the IRS, including JAWS, ZoomText, Dragon Naturally
    Speaking, Object Inspector, Talkback, and Voiceover.

    • Must know and understand Web Content Accessibility Guidelines (WCAG) 2.0. Knowledge of IBM ELM/RQM
    (IBM Engineering Lifecycle Management / Rational Quality Manager) is highly desirable.

    • Must have knowledge of accessibility tools
    • Familiarity with one or more of the following: JAWS, ZoomText, Dragon Naturally Speaking, Object Inspector,
    Talkback, and Voiceover.

    • Must know and understand Web Content Accessibility Guidelines (WCAG) 2.0.
    • Must be a Native Spanish Speaker- Oral and Written
    • US Citizen or Green Card holder (with at least 3 years of US residency)
    • Ability to get an IRS MBI clearance
    Preferred Qualifications:

    • Active MBI clearance is desired
    • Federal and Government experience is plus
    • 508 Compliance experience is a plus

    About Wisemen Multimedia, LLC:


    Founded in 2010, Wisemen Multimedia, LLC (EIN , DUNS , UEI QMEAXFXBFFT3) is a HUBZone certified hybrid digital business ecosystem creator for people, processes, and technologies.

    Our principal office is located at Peachtree Dekalb Airport in a designated Opportunity Zone.

    Let us know if you live in a Historically Underutilized Business Zone (HUBZone).

    Please copy and paste the link below and enter your home address to determine if you live in a HUBZone.

    , &zoom=5
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