Software QA Analyst - Norcross, United States - USAN

USAN Norcross, United States

1 week ago

Description

Job Description

Job DescriptionSalary:

Overview

USAN is a revolutionary contact center solutions provider, a respected community leader, and an all-around great place to work. We promote work-life effectiveness for all employees by creating a supportive, flexible, and collaborative work environment. We have a high-performance culture, where we treat our employees as individuals, as professionals, as key members of the team, and like family.

USAN is seeking a dedicated and driven individual to join our team as a Software QA Analyst. As a Software QA Analyst specializing in Interactive Voice Response (IVR) Testing, you will play a crucial role in ensuring the high-quality performance of our IVR applications. Your responsibilities will include manual testing of IVR applications, call flow analysis, and continuous improvement of the IVR experience. If you are a detail-oriented, analytical thinker who is passionate about delivering top-notch customer interactions, we encourage you to apply.

Duties

Conduct end-to-end manual testing of IVR applications to ensure functionality, reliability, and quality.
Analyze call flows, identify issues, and provide recommendations for process improvements.
Collaborate with cross-functional teams to ensure IVR systems align with business requirements.
Create and execute test plans and test cases
Document and report defects, issues, and areas of improvement
Make CX driven recommendations for customer journey improvements
Collaborate with BA and Dev teams to understand IVR requirements and provide feedback.

Basic Qualifications

Bachelor's degree in Management Information Systems (MIS), Computer Information Systems (CIS), or another technical-related field.
Strong written and verbal communication skills. The candidate must communicate with all levels of the organization including team members, management, customers and third-party vendors
Ability to work independently and in a team, with a strong sense of ownership.
Strong technical and analytical skills
Ability to manage multiple projects, adapt to changing priorities and demonstrate effective time-management skills to comply with project deadlines
Detail-oriented
3-5 years Microsoft Office 365 products (Outlook, Word, heavy Excel)

Preferred Qualifications

Bachelor's degree in Computer Science or Information Systems
Background in SDLC
Knowledge of testing methodologies, tools, and best practices.
Experience with call flow analysis and understanding of IVR processes
1-2 years of Software Quality Assurance experience
Fluent in Spanish

Job Benefits:

Competitive compensation program
Outstanding benefits package (including medical, dental, vision and life insurance)
401(k) plan
Excellent holiday/vacation plans
Employee Referral Bonus Program
Annual performance-based bonus

Software QA Analyst

5 days ago

USAN Peachtree Corners, United States

Job Description · Job Description Salary: · Overview · USANis a revolutionary contact centersolutionsprovider, a respected community leader, and an all-around great place to work. We promote work-life effectiveness for all employees by creating a supportive, flexible, and collab ...
Software Analyst

3 weeks ago

Georgia Tech Research Institute Atlanta, United States

Software Analyst - GTRI - CIPHER - Open Rank · ID: · Type: Researchers · Location: Atlanta, GA · Categories: Cybersecurity · Overview: · The Georgia Tech Research Institute (GTRI) is the nonprofit, applied research division of the Georgia Institute of Technology (Georgia Te ...
Software Analyst

3 weeks ago

Georgia Tech Research Institute Atlanta, United States

Software Analyst - GTRI - CIPHER - Open Rank · ID: · 499547 · Type: · Researchers · Location: · Atlanta, GA · Categories: · Cybersecurity · Overview: · The Georgia Tech Research Institute (GTRI) is the nonprofit, applied research division of the Georgia Institute of Tech ...
Software Analyst

4 weeks ago

Georgia Tech Research Institute Atlanta, United States

Software Analyst - GTRI - CIPHER - Open Rank · Overview: · The Georgia Tech Research Institute (GTRI) is the nonprofit, applied research division of the Georgia Institute of Technology (Georgia Tech).Founded in 1934 as the Engineering Experiment Station, GTRI has grown to more ...
Software Analyst

5 days ago

Georgia Tech Research Institute Atlanta, United States

Overview: · The Georgia Tech Research Institute (GTRI) is the nonprofit, applied research division of the Georgia Institute of Technology (Georgia Tech).Founded in 1934 as the Engineering Experiment Station, GTRI has grown to more than 2,900 employees, supporting eight laborator ...
Board Certified Behavior Analyst

5 days ago

Elevation Autism Center Peachtree Corners, United States

**We're seeking an ambitious BCBA who wants all of the following**: · - **Career-Life Balance**: 8:30-4:00 daily operating hours · - **Clinical focus**: Average caseload of 6 per BCBA · - **Interdisciplinary collaboration**: BCBAs, speech and occupational clinicians on site · - * ...
Software Support Analyst

15 hours ago

Motion Recruitment Atlanta, United States

Software Support Analyst · Atlanta, Georgia · 100% Remote · Contract · $30/hr - $33/hr · Software Support Analyst - 100% Remote · Global FinTech giant seeking a Software Support Analyst to provide direct client support of proprietary payment technology. This is a short term contr ...
Software & Data Quality Assurance Analyst I

1 week ago

NCCPA Duluth, United States

Job Description · Job DescriptionApplicants must be authorized to work lawfully in the United States for NCCPA as NCCPA will not sponsor or take over sponsorship of employment visas.Software & Data Quality Assurance Analyst I Location: NCCPA is a hybrid work environment with our ...
Software Quality/Test Analyst

3 weeks ago

BCforward Atlanta, United States

Software Quality/Test Analyst · BCforward is currently seeking a highly motivated Software Quality/Test Analyst for an opportunity in GA. · Position Title: Software Quality/Test Analyst · Location: Remote · Anticipated Start Date: - ASAP · Please note this is the target date a ...
Software Quality Assurance Analyst

4 weeks ago

Crescens Atlanta, United States

Job Title: · Software Quality Assurance Analyst · Job Location: · Atlanta, GA ( Hybrid) · Duration: 12+ months · Notes: Either Web Cam or In Person interview . · Not for candidates that were submitted against DOE Sr. Software Quality Assurance Analyst · The candidate MUST ...
Software Quality Assurance Analyst

4 days ago

Crescens Atlanta, United States

· Job Title: Software Quality Assurance Analyst · Job Location: Atlanta, GA ( Hybrid) · Duration: 12+ months · Notes: Either Web Cam or In Person interview . · Not for candidates that were submitted against DOE Sr. Software Quality Assurance Analyst · The candidate MUST come ...
Software Quality/Test Analyst

1 week ago

BCforward Atlanta, United States

Software Quality/Test Analyst · BCforward is currently seeking a highly motivated SDET and its Remote role. · Position Title: SDET · Location: Remote · Anticipated Start Date: - ASAP · Please note this is the target date and is subject to change. BCforward will send official n ...
Software Quality/Test Analyst

1 week ago

BCforward Atlanta, United States

Software Quality/Test Analyst · BCforward is currently seeking a highly motivated SDET and its Remote role. · Position Title: SDET · Location: Remote · Anticipated Start Date: - ASAP · Please note this is the target date and is subject to change. BCforward will send official n ...
Software Quality Assurance Analyst

2 weeks ago

The E Group Atlanta, United States

Job Description · Job DescriptionJob Title: Quality Assurance Analyst · Immediate 6 month W2 contract position available in Atlanta, GA. · Job Description: · This position will support the new Enterprise Decision Support and Data Governance (EDGE) organization. · This organizatio ...
Sr Analyst, Packaged Software

2 weeks ago

Genuine Parts Company Atlanta, United States

Please include job description · Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on or create an account to set up email alerts as new job postings become available that meet your interest · GPC conducts its business wit ...
Sr. Software Quality Assurance Analyst

4 days ago

InfoSmart Technologies Atlanta, United States

NOTE: Do not submit any candidates that were submitted against DOE Sr. Software Quality Assurance Analyst · RESPONSIBILITIES · • Participates fully in sprint planning review meetings, ensure acceptance criteria is clear, precise and testable. · • Review and executes manual and a ...
Sr. Software Quality Assurance Analyst

3 weeks ago

DATASOFT TECHNOLOGIES Atlanta, United States

Sr. Software Quality Assurance Analyst · Hybrid · About the Job · Duration: 12 Months Contract (possibility of extension) · Location: Hybrid- Atlanta, GA · Pay rate: Hourly, depending on experience · Job ID: · 733378 · Responsibilities: · Participates fully in sprint pla ...
Sr. Software Quality Assurance Analyst

2 weeks ago

Integrated Resources Atlanta, United States

Position: Sr. Software Quality Assurance Analyst · Location: Atlanta, GA (Onsite) · Duration: 3 Months+ · Job description:Participates fully in sprint planning review meetings, ensure acceptance criteria is clear, precise and testable. · Review and executes manual and automated ...
Senior Software Quality Assurance Analyst

3 days ago

Cynet Systems Atlanta, United States

Job Description: · Responsibilities: Participates fully in sprint planning review meetings, ensuring acceptance criteria are clear, precise, and testable. · Review and execute manual and automated test cases, as well as perform back-end data validation where it is applicable. ...
Sr. Software Quality Assurance Analyst

2 weeks ago

LanceSoft Atlanta, United States

RESPONSIBILITIES · • Participates fully in sprint planning review meetings, ensure acceptance criteria is clear, precise and testable. · • Review and executes manual and automated test cases, as well as performs back-end data validation where it is applicable. · • Leads, plans ...