Outreach Specialist - Tyler, United States - Career TEAM

Description

Job Description

Career TEAM is a leading high-tech workforce development company who combines their love for careering with technology and utilizes the best content, trainers, case managers, job developers, designers, programmers, and partners. Career TEAM is solving today's unemployment challenges through innovative solutions.

Career TEAM is looking to hire an Outreach Specialist that will perform professional work providing administrative support for operation of RESEA Program Services for the East Texas area. Reemployment Services & Eligibility Assessment is a federally funded program designed to provide intensive reemployment assistance to individuals who are receiving unemployment insurance. Work is performed under the supervision of the Business Services Manager. This position is expected to be 100% onsite. The selected candidate will be required to work onsite in Career Team's Tyler, TX location.

• Your Impact on Career TEAM's Success:
  • Utilize the state computer system, Work in Texas (WIT), to perform outreach to RESEA eligible individuals as directed per state and local guidelines.
  • Contact customers by phone, email or text for upcoming appointments and document in WIT as appropriate.
  • Reschedule individuals as requested/permitted using prescribed guidelines.
  • Follow up outreaches as appropriate and document using the state case management system.
  • Completes scheduling requests while greeting, answering inquires and engaging with customers as needed
  • Reschedule or modify schedules as needed to ensure proper coverage for customers
  • Reschedule or modify schedules as needed to ensure proper coverage for teammates
  • Promptly notify team members of changes or modifications to schedule
  • Maintain/review employee approved vacations to allow for proper scheduling of customers
  • Complete related data entry as appropriate utilizing WIT and/or supporting tracking systems.
  • Assist with enrollment procedures as needed, following all applicable policies, procedures and regulations; ensure case files have originals and/or copies of eligibility documentation
  • File documents in individual case files for each registered customer assuring that each file contains all required eligibility documents and meets compliance requirements
  • Contact customers as directed regarding registration for Metrix, work readiness classes, Hiring Events, and related activities, providing registration and follow-up reminders as needed.
  • Manages department schedule by maintaining calendars for department personnel
  • Maintain team travel schedule and notifies team members of need to travel when required
  • Notate proper systems of outcomes of schedule and/or customer interaction
  • Other duties and projects as needed in support of RESEA operations and customers.

The Ideal Qualifications for this Role Include:

• 2+ years of experience in office administration
• 2+ years of experience with computer proficiency in Microsoft Office suite including Word, Excel, PowerPoint, SharePoint, and Outlook.
• Ability to work in a variety of settings with a culturally diverse customer base with the ability to be culturally sensitive
• Exceptional time management skills to meet deadlines and work under pressure
• Excellent verbal and written communication skills
• High School Diploma/GED
• A Valid Driver's License

Additional Skills/Knowledge Career TEAM Would Love for This Role:

• Associate degree or higher or an equivalent combination of education and experience
• Experience and knowledge of WIOA workforce development contracts/programs
• Astounding ability to multitask and be proactive

Salary: $16/hr - $17/hr

Employment Type: Full-time, non-exempt employee

Travel: Position may require local travel up to 10% of the time

Career TEAM offers a competitive benefits package including healthcare, dental, and personal/vacation time

About Career TEAM:
Founded in 1996, CareerTEAM, LLC is a private workforce development organization.

Career TEAM's outstanding record of accelerating the human condition has resulted in numerous honors:

• Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
• Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
• Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
• Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider

As a socially conscious organization, Career TEAM has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation's opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See for more information.

Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.

California Consumer Privacy Act ("CCPA"). Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:

Identifying information, such as your full name, gender, date of birth, and signature; Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers, such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information, such as banking details, tax information, payroll information, and withholdings; Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; Biometric information, such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.

The Company collects Personal Information to use or disclose as appropriate to:

(1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.