Customer Service Representative - Kerrville, United States - James Avery

James Avery Kerrville, United States

1 week ago

Part time

Description

** Customer Service Representative - Remote, Part-Time Temporary (San Antonio Area)**

**Job Category****:** Marketing **Requisition Number****:** CUSTO004032 Showing 1 location **Job Details**

**Description**

Customer Service Representatives answer incoming customer calls, emails and chat inquiries to support direct sales and provide company-wide superior customer service. Provides support to satisfy the customers needs by placing orders; answering inquiries; resolving problems and fulfilling requests. The shift for this Part Time Temporary opportunity is 4:00 PM - 8:00 PM Monday - Friday with weekend rotation shifts of 9-5 Saturdays and 12-6 Sundays.

***Upon completion of in-store training at our Huebner Oaks location (at least 2 - 3 weeks), this will be a REMOTE, Work-From-Home position. This assignment will begin on March 28th and last through May 13th. May be extended by one week depending on volume.**

**WHAT YOU WILL BE DOING:**

Responding to high volume of phone and/or digital communications (chat or email) from customers while providing an exceptional customer service experience.

Answering customer inquiries relating to orders, products, policies and services with accurate and timely responses for a customer friendly experience.

Filing and other general clerical duties as required by supervisor.

Assisting and resolving customer complaints/issues by clarifying and researching. Escalating unresolved complaints/issues to supervisor.

Assisting customers with placing orders, providing recommendations and information on products.

**WHAT YOU WILL NEED:**

High School diploma or general education degree (GED).

Customer service and call center experience preferred.

Excellent oral, written communication and listening skills.

Strong problem solving, time management and organizational skills.

Computer proficiency.

Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information to customers and other employees of the organization.

**Ability to work a flex schedule, including Saturdays and Sunday rotation and Overtime when necessary.**

Bi-lingual Spanish/English is a PLUS.

Strong problem solving skills, and the ability to quickly learn new technology

Enthusiastic, willing to learn, and contributes to a positive team spirit.

Ability to pass a pre-employment background check that meets company standards.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

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