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TPWD - Customer Service Representative I - Fredericksburg, United States - Headhunter Systems Limited
Description
Job Description TPWD - Customer Service Representative I **Organization**
: PARKS AND WILDLIFE DEPARTMENT **Primary Location**
: Texas-Fredericksburg **Work Locations**
: SP-Enchanted Rock SNA 16710 Ranch Road 965 Fredericksburg 78624 **Description**
**TPWD MISSION**
To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.
**PLEASE NOTE:** All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application will be considered incomplete. Applications with See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state unknown for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview.
**APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS:** Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions go to CAPPS Recruit to register or login. CAPPS Recruit,
**MILITARY OCCUPATIONAL SPECIALTY CODES** can be found at
**VETERANS PREFERENCE:** If you choose to claim veterans employment preference including surviving spouse or orphan of a veteran as outlined by the State of Texas, you must attach a DD214 at the time your application is submitted. If you have questions regarding this requirement, please visit our Veterans Hiring Reference page at
**FOR NEW HIRES/REHIRES:** Health insurance is available the 1st of the following month after a 60-day waiting period.
**TO APPLY:** Application must be completed at:
**HIRING CONTACT:** Ayla Truan,
**PHYSICAL WORK ADDRESS:** TPWD Enchanted Rock State Natural Area, 16710 Ranch Road 965, Fredericksburg, TX 78624
**GENERAL DESCRIPTION:**
Performs entry-level customer service work. Under the direction of the Office Manager, this position performs general clerical duties and provides customer service and information to the public at Enchanted Rock State Natural Area. Responsible for collection, automated campsite registration, and accounting for daily revenue. Operates credit card machine, campsite registration, and computers. Performs light maintenance, including cleaning and maintaining foyers, restrooms, and front desk area. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations, and procedures.
**Qualifications**
**MINIMUM QUALIFICATIONS:**
**Education:**
Graduation from High School or GED.
**Experience:**
One year experience in areas such as general clerical, cash handling or customer service.
**Licensure:**
If driving is required, applicant must possess a valid State drivers license.
**PREFERRED QUALIFICATIONS:**
**Experience:**
Six months of clerical experience such as accounting, typing, filing, recordkeeping, and/or data entry;
Six months experience in use of automation equipment or word processing and spreadsheet equipment and software.
**KNOWLEDGE, SKILLS AND ABILITIES:**
Knowledge of general office procedures;
Knowledge of administrative and clerical procedures;
Knowledge of basic mathematics;
Skill in using MS Word, Excel, and Outlook;
Skill in effective verbal and written communication;
Skill in providing quality customer service in a courteous and professional manner;
Skill in handling a high-volume front desk;
Skill in making independent, sound and timely decisions;
Ability to accurately handle cash and account for revenue collected;
Ability to work independently with little or no supervision;
Ability to work as a member of a team;
Ability to work under high stress conditions;
Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities;
Ability to respond to public inquiries in a timely manner;
Ability to conduct work activities in accordance with TPWD safety program.
**WORKING CONDITIONS:**
Required to work in a public park with overnight camping and day use;
Required to work 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays, and holidays;
Required to work overtime, as necessary;
Required to adjust to changing schedules;
May be required to operate a State vehicle;
Required to travel 5% with possible overnight stays;
Must conform to TPWD dress and grooming standards, work rules, and safety procedures;
Non-smoking work environment in State buildings and vehicles.
**TPWD IS AN EQUAL OPPORTUNITY EMPLOYER**
