- Bachelor's degree is required, concentration in business management, Adult Learning or Education
- Minimum of 8-10 years of experience in having built and implemented training programs and teams in the restaurant industry
- Experience with multi-channel distribution
- Strong Microsoft Office skills in all areas (Word, Excel, PowerPoint and Outlook)
- Knowledgeable on e-Learning authoring tools such as Articulate 360 Storyline
- Knowledgeable on editing tools such Adobe Creative Suite
- Solid knowledge of procedures and practices found in the Operations Manual, Emergency Response Manual, Quality Assurance Programs, Food Handler and other Safety Certifications, Temperature Control and Safety Program, Food Safety Guidelines, and other restaurant operating standards
- Excellent verbal, written, interpersonal, and presentation skills
- Creativity and innovation in formulating training programs
- Familiarity with various trends in training and learning technology
- Excellent management and organizational skills
- Solid critical thinking and problem-solving skills
- Strong project management skills
- Reporting to the Vice President of Operations, the Director of Learning and Development is accountable for setting the strategy for the function as well as ensuring the execution of that strategy aligned with the overall business strategy
- Analyzes restaurant operations' training needs and various operations' systems to improve workplace efficiency and maximize store performance levels
- Develops and administers training plans and procedures, prepares training materials for all operations' initiatives and new product rollouts
- Maintains integrity of all operations standards, procedures and manuals, including but not limited to: Restaurant Operations, Management Systems, Work Station Job Aids, Plating Guides, Management and Corporate training and follow-up audits
- Assess knowledge gaps and determines, analyzes and develops training needs for restaurant operations and personnel (i.e. hourly team members, crew leaders, restaurant managers, assistant district managers and district managers)
- Lead and develop training content and materials working with Subject Matter Experts (SMEs) in Operations, HR and Recruiting, IT, Product Development, Marketing, Finance, Guest Engagement, and Facilities
- Direct, coach, support, and delegate appropriately to develop training content
- Develops and compiles training manuals and other training aids, training films/videos/ storyboards and other tools/equipment used to deliver the training message
- Support and partner with Field Training Team to ensure smooth roll out process
- Deliver and record training when required
- Support online training, experience working with an LMS
- Lead a team of trained Learning and Development Managers who develop, write and deliver training content
- Develop annual field training calendar
- Participate in the planning and delivery of content at the Company's Annual Conference
- Meet financial objectives by forecasting training requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
- Contribute to additional team and company initiatives as needed/assigned
-
Associate Director, Experiential Learning
2 weeks ago
Barry University Miami, United StatesSummary · The Associate Director for Experiential Learning develops and maintains experiential learning pathways that include hands-on student experiences in internships, service learning, study abroad, research, externships, job shadowing, leadership development. This position ...
-
Mathnasium Miami, United StatesPart-time or full-time management position with flexible hours (Sundays thru Thursdays, mainly during after-school hours); $14 - $20 per hour depending on background and experience; our intensive training process is compensated; perfect job for those who love math, teaching, and ...
-
University of Miami Miami, FL, United StatesUniversity of Miami is seeking a Registered Nurse (RN) Pediatric Hematology / Oncology Level II for a nursing job in Miami, Florida. · Job Description & Requirements · Specialty: Pediatric Hematology / Oncology · Discipline: RN · Duration: Ongoing · 40 hours per week · Shift: 8 h ...
-
Medical Director
6 days ago
The University of Miami Miami, United StatesCurrent Employees: · If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review ...
-
Clinical Nursing Instructor
3 weeks ago
FVI School of Nursing and Technology Miami, United StatesFVI School of Nursing and Technology -MIAMI CAMPUS · Looking for an environment that feels like a home away from home · Come and join our Team · FVI School of Nursing and Technology - (FVI) is one of South Florida's fastest growing companies educating people for great careers. · ...
-
University of Miami Miami, FL, United StatesUniversity of Miami is seeking a Registered Nurse (RN) Pediatric Hematology / Oncology Level II for a nursing job in Miami, Florida. · Job Description & Requirements · Specialty: Pediatric Hematology / Oncology · Discipline: RN · Duration: Ongoing · 40 hours per week · Shift: 8 h ...
-
Associate Professor of Clinical
6 days ago
The University of Miami Miami, United StatesCurrent Employees: · If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review ...
-
Human Resources Director
1 week ago
Celebrity Cruises Miami, United StatesSHIPBOARD POSITION: THIS POSITION IS TO WORK ON BOARD ONE OF OUR SHIPS · The Human Resources Director is a strategic HR professional, and a member of the Executive Committee, that partners with the leadership team to develop and implement HR strategies and programs that are in li ...
-
Director of Audiology Clinical Education
2 weeks ago
University of Miami Health System Miami, United States Full timeThe University of Miami Health System is initiating a search for an Associate Professor of Clinical Audiology and Director of Audiology Clinical Education. · The Associate Professor and Director of Audiology Clinical Education (ACE) directs and maintains training and onboarding p ...
-
Parfums Christian Dior Miami, United StatesJob Title: Regional Retail Excellence Director, Latin America · Company: Parfums Christian Dior · Location: Role based in Miami, FL · MAIN JOB OBJECTIVE: · The Retail Excellence Regional Director will play a pivotal role in enhancing our retail operations across all touchpoints i ...
-
University of Miami Miami, United StatesJob Description · University of Miami is seeking a Registered Nurse (RN) Pediatric Hematology / Oncology Level II for a nursing job in Miami, Florida. · Job Description & RequirementsSpecialty: Pediatric Hematology / Oncology · Discipline: RN · Duration: Ongoing · 40 hours per we ...
-
Learning and Development Consultant
1 week ago
Royal Caribbean International Miami, United StatesSHIPBOARD POSITION · The Learning and Development (L&D) Consultant is a strategic partner responsible for the deployment of development for Shipboard employees (across levels) through the application of professional learning and development initiatives. This role provides end-to- ...
-
Director, NAC Benefits Underwriting, Management
15 hours ago
American International Group Miami, United StatesDirector, NAC Benefits Underwriting, Management & Business Development page is loaded Director, NAC Benefits Underwriting, Management & Business Development Apply locations FL-Miami time type Full time posted on Posted 3 Days Ago job requisition id JR Director, Account Management ...
-
Assistant Grower R&D
2 weeks ago
Costa Farms Miami, United StatesCompany Overview · Who is Costa Farms? We're one of the world's largest horticultural growers-but without an ego to match our acreage. Our headquarters are in Miami, Florida, where we were founded in 1961. Costa Farms started on just 30 acres, and over the last 60 years, we've g ...
-
Director of Philanthropy
2 weeks ago
ACLU - Affiliate Offices Miami, United StatesLOCATION · Remote or Miami, FL · DEPARTMENT · Development · DEADLINE DATE · Applications will be accepted until the position is filled. · The American Civil Liberties Union (ACLU) of Florida seeks a Director of Philanthropy. This position can be remote or be located at the ...
-
Associate Director, Communications, Americas
1 week ago
Tent Partnership for Refugees Miami, United StatesTo apply: Please send your resume and cover letter to If your background aligns with our needs, a member of our team will contact you to schedule a discussion. · About the Tent Partnership for Refugees: · With more and more refugees displaced for longer periods of time, business ...
-
University of Miami Miami, United StatesJob Description · University of Miami is seeking a Registered Nurse (RN) Pediatric Hematology / Oncology Level II for a nursing job in Miami, Florida. · Job Description & RequirementsSpecialty: Pediatric Hematology / Oncology · Discipline: RN · Duration: Ongoing · 40 hours per we ...
-
Supervisor, Medical Technologists
6 days ago
The University of Miami Miami, United StatesCurrent Employees: · If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review ...
-
Program Director, Detention Program
2 weeks ago
Americans for Immigrant Justice Miami, United StatesThe Agency: · Americans for Immigrant Justice (AI Justice), an award-winning not-for-profit legal services organization founded in 1996 to protect and promote the basic human rights of immigrants, has a multicultural and a multilingual staff. AI Justice has represented clients fr ...
-
Assistant Professor of Clinical
6 days ago
The University of Miami Miami, United StatesCurrent Employees: · If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review ...
Director of Learning - Miami, United States - The Reisner Group
Description
Qualifications:
