Order Management Specialist - Everett, United States - Fortive

Description

The role of the Order Support Specialist is to manage new international transactions received from Fluke distributor, customers, subsidiaries, service centers and supplier globally. Tasks include internal and external customer support, expedite orders, track status, perform telephone support, monitors contract commitments, prepare documentation and ensure compliance with domestic and international export regulations. Responsible for Country level customs requirements, and customer specific account profiles. Works with carriers and freight forwarders to meet logistical needs of all International customers. Regularly works with Sales, Operations and Finance, providing guidance and problem resolution. This is a critical customer contact position that requires strong oral and written communication skills.

STANDARD WORK:

Ownership of Order to Cash: Monitors sales order system to ensure that sales orders are received and booked correctly. Tracks sales shipment, delivery, invoicing, and backlog activities, as well as internal metric. Responds to inquiries on order progress and addresses customer order issues. Support daily and visual management to identify areas in need of focus.

Customer Experience: Establish an agile organization with strong work ethics and use of FBS systems, optimize customer interactions to align with customer's ideal experience exceeding expectations by cultivating and strengthening long term relationships.

RESPONSIBILITIES:

The candidate will be an innovative collaborator who thrives in a customer solution-centric approach to business.

· Act as an advocate for Fluke and our customers, providing a best-in-class experience.

· Work with customers, distributors and sales managers to resolve internal and external customer issues

· Create, issue and manage all international purchase orders (POs)

· Oversee and ensure that all internal deadlines are met as it relates to established expectations

· Ensure all POs and their related documents are accurate and in compliance with company and international regulations

· Reconcile POs against procedures, profiles, and pricelists for data accuracy

· Interact actively and positively with cross functional teams (Shipping, Planning and Operations) to resolve customer inquiries

· Communicate updates to internal / external customers timely and thoroughly both verbally and in writing

· Partner with Finance on Letter of Credits and complex International payment terms

· Work with carriers and freight forwarders to coordinate customer's logistics needs

· Research and resolve discrepancies related to delivery, price, order status, item-clarification; explaining outcomes with tact and diplomacy

· Conduct in-team audits of POs handled by other team members

· Assist in all other departmental responsibilities as requested

QUALIFICATIONS/SKILLS AND KNOWLEDGE:

· HS Diploma or GED required: Associates or Bachelor's degree preferred

· Validated experience in billing, accounts receivable, financial services

· Ability to work hands-on in a fast-paced changing environment requiring creativity and independent judgment

· Organized, with attention to detail, critical thinking and strong problem-solving skills

· Ability to resolve issues while maintaining a professional and calm demeanor

· Proficient with Oracle or equivalent system

· Experience with Letter of Credits/Bank Bonds and

· Understanding of:

· Freight forwarder and small parcel movements

· Incoterms

· International compliance

· Strong interpersonal, written and oral communications skills

· Highly motivated and able to work independently to meet deadlines

· Ability to manage competing priorities within demanding timeframes

· Must have experience and working knowledge of a variety of computer software applications (MSWord, Excel, PowerPoint, TEAMS, and Outlook)

· Bilingual in Spanish preferred

This is a safety sensitive position. We conduct preemployment drug tests after a conditional offer letter is extended, including testing for THC.

Fortive Corporation Overview

Fortive's essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

Ready to move your career forward? Find out more at

Fluke Overview

Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.

A wholly owned subsidiary of Fortive Corporation ), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are passionate about the growth of our individual employees, teams and the Fluke brand.

Benefits and Perks of Working at Fluke

• Comprehensive medical, dental & vision benefits
• 401k matching
• Tuition reimbursement
• Paid vacation and sick time
• Family leave

We Are an Equal Opportunity Employer

Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request an accommodation.

Everett, WA: The hourly range for this position is $ $35.00

This position is also eligible for bonus as part of the total compensation package.

Base pay offered may vary depending on various factors, including, but not limited to: job-related knowledge; skills; experience; and other eligibility factors such as geographic location. The Total Rewards package includes competitive base pay and an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work.