- Respond to email, phone calls and support requests from employees and customers seeking help with software or computer related issues.
- Provide walk-through support to internal and external users using meeting communication software such as Zoom or any other video conferencing software available.
- Enter tickets and process tickets in help desk software.
- Coordinate with software vendors relating to support items.
- Document, track, monitor and escalate support requests to ensure a timely resolution.
- Implement new business systems as and when required by the organization (both 'off the shelf', and self-developed)
- Maintain existing business systems as required by continually monitoring the performance of systems and optimizing and tuning when required
- Ensure that all implemented business systems meet current and future legal requirements
- Perform QA and Testing to ensure safe and accurate system release into production
- Implement, maintain and manage the NEBA Systems Development Life Cycle (SDLC)
- Must be able to adapt to the rapidly changing needs of the business based on direction and/or shifting requirements.
- 2+ years of customer service experience, preferred not required.
- 2+ years relevant work experience in related industries, preferred not required.
- Strong communication skills both oral and written
- Familiar with PC hardware & software, MS Windows, basic server & network knowledge, general email support, Office @ Hand, Windows PC, Apple PC, iPhone, iPad, Multi-function Copy machine & Printer, web cams, UPS Battery backups, Computer Monitors
- Experience with Microsoft Products: Office, Outlook, Word, Excel
- Security mindset to approach issues and problems. - Knowledge in Basic Cyber Security is a plus.
- Bachelor's degree in Computer Science, Information Systems or another related field or equivalent combination of education, training and work experience, preferred not required.
- Network+, MCSE, CCNA Certification, preferred not required.
- Microsoft Azure knowledge or certification
- Google Workspace knowledge or certification
- Ability to sit for extended periods of time and to move intermittently throughout the workday.
- Ability to move in and between various facilities and handle exposure to inclement weather.
- Ability to travel as necessary.
- Working with tools for computer repairs and upgrades.
- Ability to see information in print and/or electronically.
- Good speaking and listening skills.
- Ability to lift up to 25 pounds.
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Description
Job Description
Job DescriptionPOSITION PURPOSE
The IT Application Specialist plays a crucial role in maintaining NEBA's IT environment, ensuring adherence to established standards and specifications under the guidance of the IT Infrastructure Manager. This role demands meticulous attention to detail, self-motivation, and a proactive approach to tasks. The ideal candidate is highly organized, capable of working independently, and maintains a positive outlook while upholding the company's cultural values. As a valued member of the TechOps team, they contribute significantly to supporting both internal operations and client services.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
ESSENTIAL FUNCTIONS
OTHER FUNCTIONS
· Performs other duties or tasks as assigned.
EDUCATION AND/OR EXPERIENCE
To perform this job successfully, an individual must have the following education and/or experience.
KNOWLEDGE, SKILLS, AND ABILITIES
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. We will make reasonable accommodations to enable individuals with disabilities to perform these functions.
PHYSICAL DEMANDS
The physical demands described here are representative of those an individual must meet in order to successfully perform the essential functions of this job. We will make reasonable accommodations to enable individuals with disabilities to perform these functions.
