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    Customer Support Specialist - Indianapolis, United States - Hughes Law Group

    Hughes Law Group
    Hughes Law Group Indianapolis, United States

    2 weeks ago

    Default job background
    Description

    Job Description

    Job DescriptionSalary:
    $20-$25.19


    We are seeking for a customer support specialist who will communicate directly with customers to solve problems, answer questions, and give advice and support.

    Key elements of the role include familiarity with the company's products and services, and the ability to quickly identify and address customer needs.

    Success in this role will be demonstrated by improvements in the company's reputation in delivering outstanding customer support.

    Responsibilities and Duties
    Reply emails from customers
    Establishes trust
    Assists customers with solving problems
    Reports common product and service complaints
    Helps customers make use of different features
    Records complaints and feedback.


    Job Requirements:
    Has prior experience in customer service
    Proficient in MS Office
    Knowledgeable in operating help desk software
    Excellent written and verbal communication skills
    Strong interpersonal skills
    Has a positive and professional work attitude
    Associate or Bachelor's degree required.

    remote work
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