- Reach out to VIP's at a minimum of 7 days out to anticipate guest needs, ensuring proper blocking of room and internal communications
- Work closely with internal Sales Managers, VIP travel managers/assistants to coordinate needs of arrival, hotel stay and departure
- Work in tangent with Concierge team to ensure guests needs are satisfied during entire stay.
- Assist VIP Guests with any needs during their stay, including dinner reservations, tours/transportation and any other special requests.
- Attend daily leadership briefing to review the VIP arrivals for the day highlighting key arrivals and departures.
- Provide final room inspection on arriving and in-house VIP's
- Participate in Site Visits
- Partner with the Culinary team for the preparation of thoughtful VIP amenities
- Be present for VIP arrivals and departures and ensure that the team is prepared and anticipating the days VIP's movement
- Update VIP guest profiles in Opera with guest preferences to maintain guests likes and dislikes in order to customize the guest future stays
- Acts as a presence in the lobby welcoming guests during key hours
- Genuine immersion in local culture/happenings
- Utilize preferred mode of communication to seek feedback about stay and facilitate departure
- Offer help or suggestions for post-stay travel
- Respond to guest surveys in a timely manner
- Minimum of two years supervisory experience in a high-volume setting preferred
- Previous hospitality experience in a Four Diamond quality organization preferred
- Previous experience with Windows, Office, and property management systems highly desirable
- Must be able to understand, speak, read, and write in the basic English language
- Ability to effectively communicate and provide directions in a clear, concise and professional manner in both verbal and written form
- Demonstrate ability to compute basic arithmetic
- Must be available to work varied shifts and flexible schedules
-
Guest Experience Manager
1 week ago
Cava Nashville, United StatesGuest Experience Manager (Hourly Assistant Manager) · At CAVA, we love what we do, and we try and make every day as fulfilling as the last. Our restaurants need team members to make the magic happen every day. Everyone matters and we're here to celebrate your growth. · We foster ...
-
Guest Experience Manager
1 week ago
HYATT Hotels Nashville, United StatesSummary: · Come join our Hyatt family We are searching for someone like you who enjoys taking care of people We provide on-the-job training and enjoy watching our Colleagues grow with us. We offer great benefits including but not limited to Medical, Dental, Vision, 401k, Life Ins ...
-
Care Experience Manager
1 day ago
Charlie Health Nashville, United StatesJob Description · Job Description · Why Charlie Health? · Young people across the nation are grappling with a mental health crisis characterized by escalating rates of depression, anxiety, trauma, substance use disorders, and suicide. Individuals who seek support are met by ge ...
-
Guest Experience Manager
2 weeks ago
Hyatt Nashville, United States**Description:** · Come join our Hyatt family We are searching for someone like you who enjoys taking care of people We provide on-the-job training and enjoy watching our Colleagues grow with us. We offer great benefits including but not limited to Medical, Dental, Vision, 401k, ...
-
Guest Experience Manager
1 week ago
Thompson Nashville Nashville, United StatesCome join our Hyatt family We are searching for someone like you who enjoys taking care of people We provide on-the-job training and enjoy watching our Colleagues grow with us. We offer great benefits including but not limited to Medical, Dental, Vision, 401k, Life Insurance, Sho ...
-
Event Experience Manager
1 week ago
Marriott Nashville, United StatesMarriott Hotels Opryland Drive [Event Planning] It's time to explore new opportunities - and with more than 6,000 properties globally - Marriott has opportunities abound Marriott gets to know thousands of people every day, but they want to know you. They are offering the opportun ...
-
Program Manager, Provider Experience
1 week ago
ArchWell Health, LLC Nashville, United StatesThe Program Manager, Provider Experience is a critical member of the HR team and is responsible for supporting ArchWell Healths providers as they transition through the colleague life cycle. This role requires strong program and project management skills, attention to detail, str ...
-
Program Manager, Provider Experience
2 weeks ago
ArchWell Health Nashville, United StatesProgram Manager, Provider Experience · Nashville, TN, USA * Virtual · Req #11444 · Monday, April 15, 2024 · Program Manager, Provider Experience · Job Summary: · The Program Manager, Provider Experience is a critical member of the HR team and is responsible for supporting Ar ...
-
Customer Experience Account Manager
1 week ago
Ascend Nashville, United StatesAscend is transforming the regional truckload sector by leveraging technology, building density, and offering driver-friendly routes and policies-making us the carrier of choice for shippers that demand high performance and flexibility at competitive rates, and the employer of ch ...
-
Program Manager, Provider Experience
1 week ago
ArchWell Health, LLC Nashville, United StatesThe Program Manager, Provider Experience is a critical member of the HR team and is responsible for supporting ArchWell Health's providers as they transition through the colleague life cycle. This role requires strong program and project management skills, attention to detail, st ...
-
Outbound Warehouse Manager
4 hours ago
SYSCO Nashville, United States Full timeCompany: · US0060 Sysco Nashville, LLCZip Code: · 37209Minimum Years of Experience: · 3 YearsEmployment Type: · Full TimeTravel Percentage: · 0COMPENSATION INFORMATION: · The pay range provided is not indicative of Sysco's actual pay range but is merely algorithmic and provided ...
-
General Manager
1 week ago
Chipotle Nashville, United States Full time· General Manager · DescriptionCULTIVATING A BETTER WORLD · Food served fast doesn't have to be a typical fast food experience. Chipotle has always done things differently, both in and out of our restaurants. We're changing the face of fast food, starting conversations, and dir ...
-
Food Safety Manager
4 hours ago
SYSCO Nashville, United States Full timeCompany: · US6469 Sysco Payroll, Division of Sysco Resources Services, LLCZip Code: · 37210Minimum Level of Education: · Bachelor's DegreeMinimum Years of Experience: · 5 YearsEmployment Type: · Full TimeTravel Percentage: · COMPENSATION INFORMATION: · The pay range provided is ...
-
Order Entry Pharmacy Technician
3 days ago
Actalent Nashville, United States Full timeActalent is currently partnering with a pharmacy in the Nashville area in need of a Order Entry Pharmacy Technician to join their team. Please see below for details and qualifications · Description: · Triage, interpret and input orders into computerized medication order system wh ...
-
Pharmacy Technician
1 week ago
Actalent Nashville, United States Full timeDescription: · The Pharmacy Technician l will assists with drug preparation and dispensing under the direct supervision of a Pharmacist and in accordance with state pharmacy regulations. · • Fills prescription items, as permitted by the State Board of Pharmacy, packaging medicati ...
-
Diesel Technician/Mechanic II
2 days ago
Penske Truck Leasing Nashville, United States Full timeWhat's the Job? · Ready to move your career forward? As a Technician at Penske, you'll do exactly that. Here, you'll perform preventative maintenance and repairs of all levels on the newest and best maintained fleet of vehicles in the industry. You will help our customers keep th ...
-
Outbound Loader
4 hours ago
SYSCO Nashville, United States Full timeCompany: · US0060 Sysco Nashville, LLCZip Code: · 37209Minimum Years of Experience: · 0-1 YearsEmployment Type: · Full TimeTravel Percentage: · 0COMPENSATION INFORMATION: · The pay range provided is not indicative of Sysco's actual pay range but is merely algorithmic and provid ...
-
Materials Management Technician
2 days ago
Actalent Nashville, United States Full timeDescription: · -Establishes, orders, evaluates and maintains appropriate supply levels in the Mainstream warehouse, Processing, and CSS areas. · -Receives deliveries during established business hours and distributes to recipients as identified. · -Maintains record of received s ...
-
Mechanical Project Manager
4 days ago
Ray & Son Htg & A/C Inc. Nashville, United States**Ray & Son Mechanical (Contractors)** is a full-service commercial mechanical contractor serving clients in multiple states. Our team consists of HVAC-R, Plumbing, and Electrical crews. We typically maintain a full-time workforce of 40 to 45 people, depending on our workload at ...
-
Cycle Counter
4 hours ago
SYSCO Nashville, United States Full timeCompany: · US0060 Sysco Nashville, LLCZip Code: · 37209Minimum Level of Education: · High School or EquivalentMinimum Years of Experience: · 1 YearEmployment Type: · Full TimeTravel Percentage: · 0COMPENSATION INFORMATION: · The pay range provided is not indicative of Sysco's a ...
Guest Experience Manager - Nashville, United States - Hyatt Hotels Corp.
Description
Come join our Hyatt family We are searching for someone like you who enjoys taking care of people We provide on-the-job training and enjoy watching our Colleagues grow with us.
We offer great benefits including but not limited to Medical, Dental, Vision, 401k, Life Insurance, Short-Term Disability, Long-Term Disability, EAP, Tuition Reimbursement & Awesome Travel PerksGreet VIP guests as they arrive at and depart from the property. Responsible for attending to immediate needs of each guest upon arrival and throughout their stay. Ensures that rooms are prepared according to standard and ready for guest based on eta. Thorough knowledge of all hotel services and the community. Ensures that all VIP rooms are blocked 2 days prior to arrival. Works in coordination with the F&B team to ensure that amenities are placed in room prior to guest arrival.
Job functions to include but not limited to: