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    Store Manager - Asheville, United States - vineyard vines, L.L.C.

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    Description

    ** Store Manager - Asheville Outlets, Asheville, NC**

    **Job Category****:** Retail/Outlet - Management **Requisition Number****:** STORE01671 Showing 1 location **Job Details**

    **Description**

    Title: Captain (Store Manager)

    Department: Retail

    Reports To: District Manager

    Overview:

    Responsible for building, guiding, and supporting a store to bring Every Day Should Feel This Good to customers while growing sales and profitability.

    Functions & Responsibilities:

    --Generate Sales:

    -Meets and exceeds store financial goals

    -Measure and develop store and crew performance goals to increase profitability

    -Actively looks for opportunities to drive additional sales and traffic

    -Aware of market competitor activities

    -Sources and supports In-Store and Head Quarter driven events

    -Supports and Communicates Head Quarter initiatives

    --Customer Experience:

    -Ensures the store reflects Shep & Ians vision of Every Day Should Feel This Good to our customers through Hosting the Party

    -Develops customers into repeat shoppers though information gathering, customer follow-up and email capture

    -Educates crew and customers regarding product information and brand initiatives

    -Ensures crew and customer education regarding product knowledge and brand initiatives

    -Develops and ensures store systems and practices support the customer experience

    -Encourages managers and crew to solicit customer feedback to better product and store environment

    --Crew Development:

    -Operates a welcoming, fun, encouraging and energetic yet professional store environment that adheres to all HR policies and laws

    -Creates schedules to support an engaging customer service environment

    -Develops and educates first mates (assistant managers) and crew members

    -Creates, attends and supports manager and crew meetings and team building exercises

    -Recognizes and rewards first mate and crew performance

    -Builds an environment that fosters open and respectful communication with crew and Head Quarter partners

    -Maintains talent pool which promotes the brand to fill open positions in a timely manner by proactive recruitment and networking

    -Conducts regularly scheduled interviews to identify and hire on the best talent for stores

    --Operations:

    -Ensures store is compliant with operational standards, expectations and federal law

    -Supports crew to plan and execute direction in a timely manner

    -Evaluates store operations and looks for opportunities to enhance efficiency, productivity and profitability

    -Maintains efficient merchandise controls

    -Develops loss prevention awareness among all crew members

    -Consistently meets payroll expectations

    -Manages to a Profit and Loss Statement

    -Exercises prudence regarding personal/team expenses and supply management

    --Merchandising:

    -Ensures merchandising reflects current compass, brand initiatives and local customer needs

    -Actively looks for replenishment opportunities through restocking and Head Quarter partnership

    -Audits store cleanliness, folding and visual standards

    -Makes merchandise moves based on sell-through and customer feedback to drive business

    Requirements/Qualifications:

    -2+ years as a Store Manager in similar volume, type business

    -Total 3+ years of retail supervisory experience

    -Strong interpersonal communication and customer service skills

    -Ability to plan, manage time, and make decisions in a fast-paced environment

    -Proven success in staff development and mentorship

    -Competition and industry awareness

    -Commitment to career growth of self and others

    -Team focused, confident, and professional

    -Creative, adaptable, entrepreneurial and driven by integrity

    -Strong verbal and written skills

    -Ability to perform effective selling techniques to achieve sale and repeat business

    -Excellent retail business acumen including selling skills, visual presentation, and sales analysis

    -Ability to work a flexible schedule including holidays, overnights, weekends

    -Ability to actively supervise the sales floor

    -A passion for making people happy

    -Belief in leading by example and likewise, exudes a leadership as service mentality

    -Excited to recruit, train, motivate, and inspire as a large piece of the day-to-day responsibilities to your team

    -Excellent organizational skills

    -Accuracy and attention to detail

    -Ability to effectively receive and communicate feedback

    -Proactive and experienced in networking

    -Passion for the vineyard vines brand

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**


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