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NOC at the Grove Park Inn, Assistant Store Manager - Asheville, United States - Nantahala Outdoor Center
Description
For 52 years NOC has led the outdoor industry, taking more guests whitewater rafting and teaching more paddlers than any other outdoor recreation company.
NOC also provides top-quality aerial and trail-based adventures, wilderness medicine as well as unmatched retail service, foodservice, lodging, and trip planning services.
NOC career opportunities offer a rare combination of work in beautiful locations, a chance to grow skills and to share a passion for active outdoor recreation.
JOB SUMMARY
Come join our team at one of the industry leaders in outdoor adventure at NOC's Grove Park Inn retail location in Asheville, NC.
The Assistant Store Manager will be a leader in the store by contributing to a positive work environment through professional interactions with teammates, guests, and vendor partners.
The Assistant Store Manager will ensure the Outfitter's Store operates to uphold the expectations and mission of the NOC.This position reports to the Grove Park Inn Store Manager and is a full-time year-round position with NOC. Ideal applicants will be available to work weekends, evenings, and holidays. Hours and schedule will fluctuate based on business demands.
Retail managers have access to all of NOC's outdoor activities, gear, apparel and footwear at special discounted rates, plus free/discounted access to several local area attractions.
ResponsibilitiesOperations:
Act as store manager in store manager's absence
Supervise staff of up to 5 employees
Perform managerial responsibilities including opening and closing procedures as needed
Resolve employee issues through leadership, mediation, and consistent development techniques
Drive store success and profitability by meeting sales and service goals set by the store manager and NOC retail team
Assist in monitoring controllable store expenses to maximize store profitability and efficiency
Help manage the daily operations and communications relating to the NOC's ecommerce store
Maintain positive and open relationships with all other departments at the NOC
Assist store manager with store budgeting including active payroll management
Inventory Management & Merchandising:
Monitor inventory accuracy using Light Speed reporting system
Assist in executing physical inventories, cycle counts, and other practices to ensure accuracy in inventory processes
Implement and maintain visual merchandising standards
Communicate product warranties or issues with vendors and the buying team
Staff Training & Development:
Ensure that all NOC policies and procedures are communicated to staff and upheld
Ensure an environment in which the guest experience is the most important value in NOC retail
Schedule and implement product training, including vendor clinics
Foster an environment focused on coaching and feedback
Inspire an enjoyable and productive work environment
Assist store manager in evaluating employee performance and coach employees as needed while adhering to company policies
Additional duties as assigned by the Store Manager
Qualifications:
1-2 years in retail management experience, or an extensive and successful outdoor retail background
Strong written and verbal communication skills
Requires strong interpersonal skills to interact with manufacturers' reps, guests and staff
Excellent time management skills and ability to multi-task
Detailed orientated and highly organized
Ability to work autonomously, yet function as a team player
Ability to operate quickly and efficiently on a computer
Physical Requirements:
Ability to stand for long periods of time
Comfortable climbing ladders and stairs
Ability to stoop, bend and twist
Must be able to lift 50lbs
Must speak clearly and concisely
Comfortable working in a guest facing position.
The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to provide a general sense of the responsibilities and expectations of this position.
The Nantahala Outdoor Center (NOC) is dedicated to the principles of equal employment opportunity in any and all terms, conditions or privileges of employment including hiring, promotions, termination, training and compensation.
The NOC does not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetic condition or any other status protected by federal, state or local law, where applicable.
Furthermore, the NOC is committed to a work environment free of discrimination and harassment through respecting and valuing the diversity among employees and all those with whom the NOC does business.
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