Jobs
>
Minneapolis

    Senior Quality Assurance Administrator - Minneapolis, United States - Wells Fargo

    Wells Fargo
    Wells Fargo Minneapolis, United States

    4 weeks ago

    Wells Fargo background
    Description

    At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

    Learn more about the career areas and lines of business at .

    About this role:

    Wells Fargo is seeking a Senior Quality Assurance Administrator as part of Enterprise Functions providing coverage of Enterprise Finance, Human Resources, Public Affairs, Legal, and Strategy, Digital and Innovation Group portfolios.

    In this role, you will:

    • Provide support and scoring guidance quality assurance staff by answering questions on regulations or compliance, procedures, policies and First Call Resolution
    • Escalate key maintenance errors identified during scoring process and ensure resolution of same, reviewing programs, processes, documentation, to ensure compliance with internal company requirements or government regulations
    • Review systems to ensure company standards are met, exceptions are notated, and issues escalated as necessary
    • Assist in development and design of product specific databases
    • Review and score work
    • Prepare calibration score and facilitate calibrations across the team to ensure consistency of quality scores delivered to clients
    • Monitor quality assurance programs and processes to identify gaps and risk assessment
    • Design and conduct training for as needed
    • Provide coaching to staff and track performance expectations and results
    • Make final scoring decisions on disputes which impact quality results
    • Interact with staff and business partners to promote team work and departmental effectiveness

    Required Qualifications:

    • 4+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

    Desired Qualifications:

    • 3+ years of data collection and reporting experience
    • Ability to analyze metrics and articulate data trends
    • Ability to research, trend, and analyze data
    • Advanced Microsoft Excel skills
    • Advanced Microsoft Access skills
    • Ability to provide process improvements and troubleshoot issues
    • Strong verbal, written and interpersonal communications skills
    • Ability to communicate with all levels of staff, management, and business partners

    Job Expectations:

    • Hybrid Schedule

    Posting End Date:

    17 May 2024

    *Job posting may come down early due to volume of applicants.

    We Value Diversity

    At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

    Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

    Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

    Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

    Applicants with Disabilities

    To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

    Drug and Alcohol Policy

    Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

    Company: WELLS FARGO BANK

    Req Number: R

    Updated: Mon May 13 00:00:00 UTC 2024

    Location: MINNEAPOLIS,Minnesota

  • Infinity Technologies

    Station Manager: Caretaker

    2 weeks ago

    Infinity Technologies Minneapolis, United States

    Join our team as a Nursing Station Manager for stations H2, H3, and G2 in Minneapolis | Full-time and part-time options available | Permanent | Starting as soon as possible · The LWL Clinic in Minneapolis has 605 beds and treatment spaces for psychiatry, psychotherapy, and psycho ...

  • Assured Healthcare Staffing LLC

    Substitute School Nurse

    1 week ago

    Assured Healthcare Staffing LLC Minneapolis, United States Part time

    Ever thought about school nursing? If yes, here's your opportunity Assured Healthcare is hiring for an LSN, LPN or RN to work in the N. Crystal, MN area. The position will be a temporary health room role and will last until the end of the school. In this role, the nurse will work ...

  • The Lignum Group

    Senior Project Manager

    6 days ago

    The Lignum Group Minneapolis, United States

    Job Purpose: · The Project Manager will be responsible for the successful implementation and administration of the Project Budget. The Project Manager will assist, communicate, and coordinate with the sales personnel, contractors, architects, other sub-contractors, purchasing, w ...

  • Fairview Health Services

    Department Business Coordinator

    6 days ago

    Fairview Health Services Minneapolis, United States

    Overview · We at M Health Fairview are looking to add a Department Business Coordinator This benefits eligible position is a 1.0FTE(80 hours/2 weeks) on the day shift · As a member of the Shared Clinical Services team, one uses strong customer service, organization, project m ...

  • Southern Glazer's Wine & Spirits

    Senior Quality Assurance eCommerce

    3 days ago

    Southern Glazer's Wine & Spirits Minneapolis, United States Full time

    Overview · The Senior Quality Assurance eCommerce is responsible for the overall quality of systems and technology that are released into ETP's production environment. The scope of this role includes the comprehensive aspects of quality including testing documentation, planning ...

  • Olsson

    Construction Administration Manager

    1 week ago

    Olsson Minneapolis, United States Full time

    Job Description · Olsson has a job opportunity available to work directly with one of the world's largest technology companies. This multi-year project will include mass grading, and vertical construction projects at a confidential job site in Minneapolis, MN metropolitan area. ...

  • Pinnacle Services

    Residential Program Manager

    2 days ago

    Pinnacle Services Minneapolis, United States

    :Residential Program Manager Description: · Looking to advance your human services career in a community residential services setting? Want to join a team that is flexible, responsive, and knowledgeable? Our mission at Pinnacle Services is to ensure that quality services are prov ...

  • Marsh McLennan Companies

    Investment Operations Specialist

    1 week ago

    Marsh McLennan Companies Minneapolis, United States Full time

    Description: · At Mercer, we make a difference in the lives of more than million people every day by advancing their health, wealth, and careers. We are in the business of creating more secure and rewarding futures for our clients and their employees — whether we are designing a ...

  • Olsson

    Construction Administration Manager

    5 days ago

    Olsson Minneapolis, United States Full time

    Company Description · We are Olsson, a team-based, purpose-driven engineering and design firm. Our solutions improve communities and our people make it possible. · Our most meaningful asset is our people, and we are dedicated to providing an environment where they can continue t ...

  • Integer Holdings Corporation

    Senior Quality Engineer

    3 days ago

    Integer Holdings Corporation Minneapolis, United States

    The primary purpose of this position is to apply intensive and diversified knowledge of engineering principles and practices in broad areas of assignments and related fields. You will ensure that Integer internal and external customers' expectations are met or exceeded. · Adhere ...

  • Mortenson

    Executive Assistant- Advanced Manufacturing Group

    5 days ago

    Mortenson Minneapolis, United States Full time

    Company Overview: · Mortenson's success is not a matter of luck; it's a result of our ingenuity, expertise, and exceptional people coupled with our unparalleled focus on customer service. · Our foundation and culture are based upon our company values of trust, safety, teamwork, ...

  • Hennepin County

    Performance Evaluation Planner

    1 week ago

    Hennepin County Hennepin County, United States

    Description · We are seeking to hire a Performance Evaluation Planner to track and monitor the performance of Department of Housing and Urban Development (HUD) Continuum of Care (CoC) funded projects, Family Homeless Prevention and Assistance Program (FHPAP) and the homeless res ...

  • Fairview Health Services

    Patient Care Supervisor

    1 week ago

    Fairview Health Services Minneapolis, United States

    Overview · M Health Fairview University of Minnesota Medical Center, located on the West Bank of the Mississippi River in Minneapolis, is looking for dedicated Patient Care Supervisor to help lead the Emergency Room team Are you ready to join this exciting group of people? · The ...

  • Fairview Health Services

    Patient Care Supervisor

    3 weeks ago

    Fairview Health Services Minneapolis, United States

    Overview · M Health Fairview University of Minnesota Medical Center, located on the East Bank of the Mississippi River in Minneapolis, is looking for dedicated Patient Care Supervisor to help lead the Emergency Room team Are you ready to join this exciting group of people? · The ...

  • Yona Solutions

    EVS Supervisor

    1 week ago

    Yona Solutions Minneapolis, United States

    Yona Solutions - Come rise above with Yona Our employees are instrumental in maintaining a happy, healthy, and clean environment for the residents. We depend on our team members to be highly motivated, committed, and compassionate individuals who share our vision and work togethe ...

  • University of Minnesota Physicians

    Specialty Scheduling Coordinator

    3 weeks ago

    University of Minnesota Physicians Minneapolis, United States Full time

    Why M Physicians? · Regardless of role, we recognize that every member of our team is vital The Specialty Scheduling Coordinator assists specialty patients, family and health care providers within the specialty service line with all scheduling and appointment coordination needs. ...

  • Fairview Health Services

    Medical Assistant

    2 weeks ago

    Fairview Health Services Minneapolis, Minnesota, United States Permanent

    Overview: · Do kids bring out your sunny disposition? · We at Fairview Health Services is looking for Medical Assistant to join the Fairview Children's Clinic – University in Minneapolis, MN This position is approved for 80 hours every two weeks. Some of the benefits we offer at ...

  • Ameriprise Financial

    Underwriting Consultant

    2 weeks ago

    Ameriprise Financial Minneapolis, United States Full time

    The underwriting consultant will work directly with field advisors and clients with insurance applications. This position is responsible for underwriting insurance applications within strict guidelines up to $5,000,000 of life insurance face amount and $8000 monthly benefit on di ...

  • Bio-Techne

    Document Coordinator

    3 weeks ago

    Bio-Techne Minneapolis, United States

    Description · By joining Bio-Techne, you'll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease wor ...

  • Holcim

    Quality Control Technician I

    3 weeks ago

    Holcim Minneapolis, United States

    ABOUT THE ROLE · Performs quality control tests for the specific product line in accordance with established local or national standards. This position will be required to conduct quality control tests within the precision standards established by ASTM and MnDOT. The position wi ...