Collections Specialist - Burlington, United States - City of Burlington, NC

City of Burlington, NC Burlington, United States

3 weeks ago

Description

Salary: $34, $56,727.32 Annually

Location : Burlington, NC

Job Type: Full-time

Job Number:

Department: Finance

Opening Date: 05/03/2024

Closing Date: 5/17/2024 11:59 PM Eastern

Job Description

An employee in this class is responsible for collecting real estate taxes, personal property taxes, assessments, water bills, parking tickets, false alarm fees, garnishments, debt set offs and business license. Work is performed under the direction of the Revenue Collection Supervisor. This classification is considered non-exempt in compliance with the Fair Labor Standards Act (FLSA).
Examples of Duties

Processes payments and notifies water billing for cycles that are ready for disconnection.
Opens and sorts mail between all tellers.
Greets customers and assists with any questions that they might have.
Receives incoming calls and transfers them to appropriate departments; handles general information calls.
Issues business licenses throughout the year; determines whether a license is required based on the type of business.
Enters all information for citations including, date, time, officer who issues the citation, location, violation, description of vehicle and tag number.
Sends delinquent notices by finding offenders through the NCDOT.
Assigns parking spaces.
Sends out invoices for the Police Department and handles all the collections of the alarms.
Mails out final notices to delinquent taxpayers
Sends debt set off notices.
Prepares or provides technical assistance on a variety of administrative and/or collections-related questions; solves collections issues that technicians might have including questions, concerns, customer related issues, and payments.
Performs related duties as required.

Qualifications

Thorough knowledge of City codes, laws, regulations, and policies related to licensing, billing, collection, and customer service function.
Considerable knowledge of principal, methods, and practice of account and statistical recordkeeping
Demonstrated ability to effectively represent the City's billing and collection, and customer service functions with concerned individuals, organizations, and other government agencies as delegated.
High School Diploma or GED Equivalency with specialized training in finance or accounting or any other field, and some work experience in customer service or field operations work, or an equivalent combination of education and experience.
Valid North Carolina Driver's License

Supplemental Information

Physical Requirements

Work in this class is described as being sedentary and seldom requires much physical exertion to complete tasks.
Work typically involves the ability to physically perform the basic life operational functions of reaching, fingering, grasping, feeling, talking, hearing and repetitive motions.
Employee regularly operates a variety of machinery and equipment, including telephones, computers, calculators, copiers, facsimile machines, etc.
Work necessitates visual acuity to determine the accuracy, neatness, and thoroughness of work assigned in preparing and analyzing figures, accounting, transcription, computer terminal viewing and extensive reading.

Working Conditions

Working conditions include inside environmental conditions.

Inclement Weather Classification: Nonessential

Benefits for full-time employees of the City of Burlington (with the exception of full-time sworn police officers) are as follows:

Paid vacation and sick leave
Ablity to transfer North Carolina local government earned sick leave.
Paid holidays for New Year's Day, Martin Luther King Jr. Day, Good Friday, Independence Day, Labor Day, Veterans Day, Memorial Day, Thanksgiving, and Christmas
Enrollment in the Local Government branch of the North Carolina State Retirement System
Enrollment in Prudential 401k
Health and dental insurance coverage for employee and children; spouses may be added to the policy if they are not offered coverage at their own place of employment
Voluntary enrollment in a Flexible Spending Plan
Life insurance
Long-term care insurance
Other voluntary insurances and deferred compensation plans

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